If there’s anything you need to know about Japan flying club, you can:

Check our frequently asked questions for more information.


Telephone us

flying club red - (03) 3499 8811
flying club silver - (03) 3499 8811
flying club gold - (03) 3499 8818
Opening Hours : 09.00 - 17.30 Monday to Friday.

Email us

For pre-travel enquiries and general requests please click here

For post-travel feedback and complaints please click here

Write to us

For pre-flight and general flying club queries, you should write to:

flying club,


Virgin Atlantic Airways
POLA Ebisu Bldg. 6F,
3-9-19 Higashi,
Shibuya-ku,
Tokyo
150-0011
Japan

For comments and post-flight complaints, you should write to:

Customer Relations,
Virgin Atlantic Airways,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU

To claim missing Virgin Atlantic miles you will need to log in to your account , go to the Manage Your Account section and click on "Claim Missing Miles". To claim missing partner miles, send you boarding stub to:

flying club support,
Virgin Atlantic Airways,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU

UK

Red 08701 61 60 59
Silver 0845 07 45678
Gold 08000 721 234

USA

Red +1 800 365 9500
Silver +1 800 752 6859
Gold +1 800 898 7577

SOUTH AFRICA +27 11 340 3535

HONG KONG +852 2532 6060

CHINA +86 21 5353 4600

INDIA 1 800 102 3000(Airtel Toll Free)
1 800 112 333(MTNL/BSNL Toll Free)
+91-11-41303030(non Toll Free)

CARIBBEAN +1 800 744 7477

AUSTRALIA +61 2 9004 5544

NIGERIA +234 1 461 2755