If there’s anything you need to know about Japan flying club, you can:

Check our frequently asked questions for more information.


Telephone us

flying club red - (03) 3499 8811
flying club silver - (03) 3499 8811
flying club gold - (03) 3499 8818
Opening Hours : 09.00 - 17.30 Monday to Friday.

Email us

For pre-travel enquiries and general requests please click here

For post-travel feedback and complaints please click here

Write to us

For pre-flight and general flying club queries, you should write to:

flying club,


Virgin Atlantic Airways
POLA Ebisu Bldg. 6F,
3-9-19 Higashi,
Shibuya-ku,
Tokyo
150-0011
Japan

For comments and post-flight complaints, you should write to:

Customer Relations,
Virgin Atlantic Airways,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU

To claim missing Virgin Atlantic miles you will need to log in to your account , go to the Manage Your Account section and click on "Claim Missing Miles". To claim missing partner miles, send you boarding stub to:

flying club support,
Virgin Atlantic Airways,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU

USA

Red +1 800 365 9500
Silver +1 800 752 6859
Gold +1 800 898 7577

SOUTH AFRICA +27 11 340 3535

HONG KONG +852 2532 6060

CHINA +86 21 5353 4600

INDIA +1-800-102-3000 ( Toll Free )
+91-124-4693030

CARIBBEAN +1 800 744 7477

JAPAN

Red / Silver +81 3 3499 8811
Gold +81 3 3499 8818

AUSTRALIA +61 2 9004 5544

NIGERIA +234 1 461 2755

UAE +971 4 4060 600