Virgin Atlantic flights are operating as scheduled however passengers with non refundable, non changeable tickets miss their flights due to Force Majeure

Passengers prevented from travelling due to *Force Majeure* (for example the total shutdown of public transport services serving the airport), have the option to apply for a credit for the non-refundable amount of the fare which can be used for future travel on a Virgin Atlantic aircraft subject to the deduction of a reasonable administration fee and provided that you promptly advise and furnish us with evidence of such Force Majeure.

*Force Majeure means unusual and unforeseeable circumstances beyond your control, the consequences of which could not have been avoided even if all due care had been exercised. Circumstances that are within your control and are foreseeable and therefore not eligible for a future credit include, but are not limited to:

• Not possessing valid travel documents for any country you may seek to enter as a point of destination or transit.
• Failure to arrange reliable transportation or to leave adequate time to complete your journey to an airport in order to check in at least 120 minutes (or longer as may be specified at time of issue of your ticket) prior to the scheduled departure time of your flight.

Passengers entitled to claim a future credit must retain their original ticket and contact Virgin Atlantic immediately either upon arrival at the airport of departure or by e mail to customer.services@fly.virgin.com with evidence of the Force Majeure. If this evidence is accepted a new booking will be made and the appropriate credit, minus administration and commission fees, from the original ticket will be transferred to the new booking. All additional costs must be paid before a new ticket is issued.

Passengers on inclusive/package holidays must refer to their tour operators who may not operate the same re-booking policies.

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