Telephone Reservations - Virgin Atlantic

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IN DETAIL...

Offering the lowest fare available

Notifying customers of known delays, cancellations and diversions.

Delivering baggage on time

Allowing reservations to be held at the quoted fare without payment or cancelled without penalty for at least 24 hours after the reservation has been made.

Provide prompt refunds where due

Assisting and enabling customers with Special needs

Meeting customers essential needs during lengthy tarmac delays

Handling flight oversales

Disclosing cancellation policies and other information

Notifying customers in a timely manner of changes to travel itineraries

Ensuring responsiveness to customer complaints

Identifying the services provided to mitigate passenger inconvenience resulting from flight cancellations and misconnections

The Small Print

In order to give you some thinking time, if you call one of our contact centres directly or make a booking on our own website www.virginatlantic.com we will allow you:

to hold a telephone reservation at the quoted fare without payment

cancel a website booking without penalty

for a maximum of 24 hours* after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure.

Website bookings must be cancelled in the first instance by calling our contact centre and subsequently applying for a refund, within the 24 hour time frame.