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YOUR CARRIAGE AWAITS!
If you are flying Upper Class, you can pre-book a range of transport options to whisk you to and from the airport, at both ends of your journey.
If you want to know about the chauffeur driven car service, booking your ground transfer, how to get in touch with us or if you've got a ground transfer question, you've come to the right place to find the answers. Cars are normally able to carry a maximum of 3 passengers with a maximum of 3 large suitcases. See Special Requests below if you need a larger car. WHO IS ELIGIBLE?
You must be travelling in Upper Class on Virgin Atlantic on an adult fare booked into J or D booking classes. Discounted Upper Class tickets booked into other booking classes are not eligible for ground transfer options.
Upper Class reward bookings made using Flying Club miles do not automatically come with ground transfers, but you can use additional mileage to book them in most destinations. Codeshare flights: If you are travelling on a codeshare flight with Continental between Gatwick and Newark, you must be booked in J or D booking class. Other codeshare flights are not eligible for ground transfers. If you are not sure if whether your ticket qualifies, ask your travel agent or call Virgin to check. WHAT TRANSFER OPTIONS ARE AVAILABLE?
Chauffeur-driven car transfers are available to/from the following airports:
(Please note that chauffeur car transfers are not available in Lagos, Nairobi, San Juan or codeshare destinations).
In addition the following high speed transfer options are also available:
WHAT IS THE RANGE OF THE CHAUFFEUR CAR SERVICE?
Flights to/from Heathrow, Gatwick or Manchester
Any mainland UK destination within 75 driven miles. For passengers connecting onto a Virgin Atlantic flight via Heathrow and Gatwick from any UK regional airport, 75 driven miles also applies to and from the departing/arriving airport. Flights to/from JFK or Newark Any address in Connecticut, Delaware, New Jersey, New York, Pennsylvania Flights to/from Boston Any address in Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island, Vermont Flights to/from Washington DC Any address in Washington DC, Delaware, Maryland, Virginia, West Virginia Flights to/from Miami or Orlando Any address in Florida Flights to/from San Francisco or Los Angeles Any address in California Flights to/from Las Vegas Any address in Arizona, Nevada Flights to/from Bridgetown, Antigua, Tobago, Grenada or St Lucia Any address on the island in question. Flights to/from Hong Kong Any address on Hong Kong island, or the mainland within Hong Kong SAR Flights to/from Johannesburg or Cape Town 55 km from the airport Flights to/from Shanghai Any address in Pudong or Puxi Flights to/from Tokyo Most mainland addresses in Tokyo, Kanagawa, Chiba, Saitama and Ibaraki. Some cities within these prefectures may be subject to an excess charge which will be advised at time of booking. Flights to/from Delhi Any address in Delhi City, Gurgaon, Ghaziabad, Noida, Faridabad Flights to/from Sydney Any address up to 60km from the airport. Flights to/from Mauritius Anywhere on the Island. Flights to/from Jamaica Any address on the island Montego Bay to/from Kingston is not provided Flights to/from Chicago Any address in Wisconsin, Illinois and Indiana Flights to/from Dubai Any address in the UAE Flights to/from Lagos Limos are not provided in Lagos Flights to/from Nairobi Limos are not provided in Nairobi CAN I TRAVEL BEYOND THE RANGE OF THE FREE CHAUFFEUR CAR?
In the UK, Narita, Shanghai, Delhi, South Africa and Sydney only, it is possible to arrange for the chauffeur driven car to take you beyond these ranges. Excess charges will apply, which will be advised to you when you book your chauffeur driven car. Charges can be paid direct to the driver/chauffeur company using a credit card.
HOW DO I BOOK?
Talk to your travel agent or call Virgin - see the Virgin ground transfer contact numbers below. You must book your transfer in advance.
When you book, you need to provide your Flying Club number if you have one, along with your booking reference, the pick up and drop off addresses including postal/zip codes, and a contact number (such as an international mobile) we can use to contact you at each of these addresses. We cannot book transport for you without a local contact number. WHEN DO I NEED TO BOOK MY GROUND TRANSPORT?
We recommend you book your ground transport as soon as you have booked your ticket.
For chauffeur car transfers, at the latest, you need to book at least 12 hours before departure of the flight in question. Requests for car hire in the US, require at least 2 working days notice to request this facility if there is no extra days or upgrades booked.** We require at least 3 working days notice to request this facility if there is upgrades or extra days booked.** South Africa require 48 hours notice. Requests for the limobike in the UK require 24 hours notice. ** Note Car hire required for a weekend/ the following Monday must be requested by the Tuesday prior at the latest for rentals with no additonal upgrades/days, and the Monday prior for rentals with additional days/upgrades. Changes can be made to your transport details, as long as you notify us within the timeframes set out above. CHAUFFEUR CARS: WHAT IF MY CAR IS LATE ARRIVING TO PICK ME UP?
If you car has not arrived within 10 minutes of the agreed pick up time, call Virgin on the numbers below.
CHAUFFEUR CARS: WHAT IF I AM LATE TO THE PICK UP POINT?
Again, call Virgin to let us know.
The longest a chauffeur will normally be able to wait for you is 30 minutes beyond the agreed pick up time. If you call us and want the chauffeur to wait for more than 30 minutes, we will try our best to accommodate your request but this may not always be possible. If you don't let us know by 30 minutes beyond the agreed pick up time, we will have to assume that you no longer require your car and advise the chauffeur that their services are no longer required." CHAUFFEUR CARS: WHERE WILL THE DRIVER WAIT FOR ME?
For journeys to the airport, the driver will wait for you kerbside outside the main entrance to your building. The car will display a Virgin Atlantic sign.
For journeys from the airport, you need to collect your car at the following location. Heathrow At the Virgin limos desk in the arrivals hall. Gatwick At the Virgin limos desk in the arrivals hall. Manchester Passengers will be met on arrival by their chauffeur with a name board. Boston In the arrivals hall by the Virgin representation. JFK At the limo desk in the arrivals hall. Newark At the limo desk in the arrivals hall. Washington You will be met by a Virgin representative after customs. Orlando Your driver will wait for you in the baggage claim area with a nameboard. Miami Your driver will wait for you in arrivals with a nameboard. Las Vegas Your driver will wait for you in arrivals with a nameboard. San Francisco You will be met by a Virgin representative after customs. Los Angeles Your driver will wait for you in arrivals with a nameboard. Antigua You will be met by a Virgin representative in the customs area. Bridgetown You will be met by a Virgin representative in the customs area. Grenada Your driver will wait for you in in the customs area with a nameboard. St Lucia You will be met by a Virgin representative in the customs area. Tobago You will be met by a Virgin representative in the customs area. Delhi Your driver will be waiting in arrivals after the customs area and will be holding a nameboard. Johannesburg Virgin podium in arrivals. Cape Town At the mobile Virgin desk in arrivals. Hong Kong At the Virgin Limos desk in arrivals hall - Counter B16. Shanghai At the limo desk in the arrivals area. Narita At the Virgin desk to the right of arrivals. Your driver will have a nameboard. Sydney Your driver will be waiting in arrivals after the customs area and will be holding a nameboard. Nassau You will be greeted by the concierge service directly outside of the Customs/Immigration Hall. Dubai At the Europcar/Virgin limo desk in arrivals, after exiting customs hall. Chicago Your driver will wait for you in arrivals with a nameboard. Havana Your driver will wait for you in arrivals with a nameboard. CHAUFFEUR CARS: WHERE WILL I BE DROPPED OFF AT THE AIRPORT?
Your chauffeur cars driver will drop you off at the Virgin Atlantic terminal, as close as possible to the Virgin check-in area. In Heathrow, Gatwick and Johannesburg if you are booked into a J or D booking class, you will be able to make use of our Drive Thru Check-in facilities and check-in directly from the car.
CHAUFFEUR CARS: SPECIAL REQUESTS
Can I take other passengers in the car with me?
Yes, you can take other people travelling to/from the same airport to/from the same address, up to the capacity of the car. Can I share my car with another eligible passenger travelling in Upper Class from a separate address? Yes, if the address is on route so the journey would be convenient for both of you. Pick up times may need to be adjusted - call Virgin to discuss. Can I request child seats for my children? Yes, as long as you provide 12 hours notice before the flight in question. We will do our best but cannot guarantee provision for requests made later than this. Please note that in some destinations, for legal reasons we may not be able to carry your child unless a child seat has been booked. Can I make other special requests such as for a larger car or ski racks, for example? Special requests for features such as these must be made at least 12 hours before the flight in question. We will do our best to arrange your request but cannot guarantee in all cases. CONTACT NUMBERS FOR GROUND TRANSFER BOOKINGS
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