We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online.

Worried about providing us with information online? Let us put your mind at rest. Find out more about:

General information

What we collect and why

What credit cards do we accept?

Is your credit card number secure online?

Transferring data to border control agencies

Accessing your personal data

How to change your personal information

What are cookies and why do we use them?

Links to other websites and their security and privacy policies#

What is Secure Flight and what does it do?

What information will be collected by Secure Flight

What is a Redress Number?

Any person who believes they have been mistakenly matched to a name on the watch list and have subsequently experienced difficulties when flying to/from the US can apply for Redress through the Department of Homeland Security Traveller Redress Inquiry Program (DHS TRIP). A unique Redress Number will be returned. Secure Flight uses this Redress Number to prevent future misidentifications for any passenger who may have a name that is similar to an individual on the watch list. If a passenger holds a Redress Number then they can, if they wish, provide this to Virgin Atlantic when booking a flight to/from the US.

To provide a Redress Number to Virgin Atlantic please call your local Reservation Number.

For more information on the Redress Process, visit www.dhs.gov/trip .