We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online.

Worried about providing us with information online? Let us put your mind at rest. Find out more about:

General information

What we collect and why

What credit cards do we accept?

Is your credit card number secure online?

Transferring data to border control agencies

Accessing your personal data

How to change your personal information

What are cookies and why do we use them?

Links to other websites and their security and privacy policies

We use the latest SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and ourselves is unreadable by anyone else. Your details are communicated in a secure encrypted format and we can check that the information has not been tampered with in any way.

Most browsers have some type of indicator to let you know if you have established a secure connection. If you are not sure, then consult the help section of your browser. If your browser does not support SSL technology then we recommend that you update to the latest version.

The Virgin Atlantic also uses 3D Secure which is a new technical standard developed by Visa and MasterCard which aims to further secure 'Card Not Present' (CNP) transactions over the Internet. This is the payment industry's internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme 'Verified by Visa' and MasterCard have called their equivalent initiative 'MasterCard SecureCode'. These are both collectively referred to as 3D Secure which is the on-line equivalent of 'chip and pin'.