Here at Virgin Atlantic Airways Limited ("Virgin Atlantic"/"we"/"us") we are committed to protecting your privacy online as securely as we would our passenger information in our reservations and frequent flyer systems. You have control over the information we store about you and what types of information (if any) you would like to receive from us.

We collect general statistical information about visitors to our website for general reporting and to help improve our future content. We also collect personal information about you online to provide you with a range of personalised services. Some of these services are not accessible unless you supply individual identifiable information.

We also follow strict guidelines in the storage and disclosure of information that you have given us, in order to prevent unauthorised access to it. This is in line with the laws and regulations of the countries from which we operate. This means that when you contact us, we will ask you for proof of identity before we can disclose personal information to, or discuss your booking with, you.

Sensitive Personal Data

• You may be required to provide information that is defined as Sensitive Personal Data by the Data Protection Act (1998) - for example, your dietary requirements or information pertaining to your health (if applicable). We do not seek any other Sensitive Personal Data online but if you provide us with any other Sensitive Personal Data by telephone, email or by other means, we will treat that Sensitive Personal Data in accordance with this privacy policy.
  
  

• In providing this information, you are giving your explicit consent for Virgin Atlantic to collect, process, disclose or transfer, and store your Sensitive Personal Data for the purposes of fulfilling your requirements or for safety reasons (e.g. using your dietary requirement data for the specific purpose of providing you with a suitable in-flight meal.)
  
  

• Your Sensitive Personal Data will not be disclosed to any third-parties except to the extent and the purpose that Virgin Atlantic Airways may be required to do so by any law, legislation, enactment, safety reason, or for the fulfilment of this contract between us in order to satisfy your requirements, and that the disclosure is safe.
  
  

Transfers of data outside of the UK

We may need to send your data (including sensitive personal data) outside the UK so that we can comply with your requirements or for safety or legal reasons.

In providing your Sensitive Personal Data you are also giving your explicit consent to the transfer of that Sensitive Personal Data outside the UK so that we may comply with your requirements or for safety or legal reasons.

For further information on transfers of data outside the UK go to the Transferring data to border control agencies section of this website.

By using this website, you consent to the collection and use of this information by Virgin Atlantic Airways. If we change our privacy policy we will inform you by posting these changes on this page.

We adhere to 'the Act' and our registration number is Z5114697. For further information please visit http:///www.ico.gov.uk

We ask for information about you in 9 areas of our website as follows:

a) When making an online flight booking
(Purposes - "Accounts and Records", "Advertising, Marketing and Public Relations", "Advertising, Marketing and Public Relations for Others", "Software Development and Testing", "Research", "The Consideration of Complaints")
Here the information we will ask you for includes your: name; contact details such as phone and e mail; frequent flyer details (if applicable); credit card details, your meal preference and occasionally information pertaining to your health.

The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov

We need all this information to process an airline ticket for you, manage your travel experience and in order to be able to contact you, if we need more information or if there are any changes to our flights. We will retain this information to service any post-flight queries, and may use it to help us develop technology to better serve you in the future. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law or for the fulfilment of this contract between us.

b) When managing your bookings
(Purposes - "Accounts and Records", "Advertising, Marketing and Public Relations", "Advertising, Marketing and Public Relations for Others", "Software Development and Testing", "Research", "The Consideration of Complaints")
We provide you with the online facility to review and make certain amendments to your bookings including providing us with additional information. We will use that information to update and/or amend your flight as requested and contact you if we need more information. We will retain this information to service any post-flight queries, and may use it to help us develop technology to better serve you in the future. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law or for the fulfilment of this contract between us.


c) When checking in online
(Purposes - "Accounts and Records", "Advertising, Marketing and Public Relations", "Advertising, Marketing and Public Relations for Others", "Software Development and Testing", "Research", "The Consideration of Complaints")
Here the information we will ask you for includes your: name; date of birth; gender; contact details such as phone and e mail and frequent flyer details (if applicable).

Additionally, if you are flying on an APIS route, in addition to the above we will also collect your: passport number; the country your passport was issued in and the expiry date.

We need all this information to retrieve your booking for you and to check you in online. We also need this information in order to be able to contact you if we need more information or if there are any changes to our flights. We will retain this information to service any post-flight queries, and may use it to help us develop technology to better serve you in the future. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law or for the fulfilment of this contract between us.

We need the extra information when you travel on an APIS route as we are required to collect this information to comply with requirements for passenger entry to our destinations. This information will only be used for the specified purpose. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law or for the fulfilment of this contract between us.

d) When joining or using our flying club frequent flyer programme
(Purposes - "Administration of Membership Records", "Advertising, Marketing and Public Relations", "Advertising, Marketing and Public Relations for Others", "Software Development and Testing", "Research", "The Consideration of Complaints")
Here the information we will ask you for includes your : name; contact details such as email and phone numbers; address and date of birth. This is required so that we may send eligible passengers (over 12 years old) a welcome pack for our flying club programme as well as any special offers. We may also use it to help us develop technology to better serve you in the future.

In addition, our flying club partners and associated Virgin companies would like, with your permission, to send you occasional mailings about products, services special offers. This will be relevant and useful information, and we will never give your address to any organisation unconnected with flying club. On enrolment and in your personal preferences, you have the choice to opt in to receive such information. However, if you change your mind you can amend your preferences. Simply navigate to www.virgin-atlantic.com/flyingclub, log into your account and change your personal details, or contact your local Virgin Atlantic office.

The standard Terms & Conditions relating to flying club membership also apply.

e) When joining or using our flyingco. corporate loyalty programme
(Purposes - "Administration of Membership Records", "Advertising, Marketing and Public Relations", "Advertising, Marketing and Public Relations for Others", "Software Development and Testing", "Research", "The Consideration of Complaints")
Here the information we will ask you for includes your: name; name of a secondary contact; names and membership numbers of existing flying club members, and names of new flying club members to be linked to the flyingco. account; contact details such as email and phone numbers; company name and address; country. This is required so that we may send eligible companies a welcome pack for our flyingco. programme as well as any special offers. We may also use it to help us develop technology to better serve you in the future.

The standard Terms & Conditions relating to flyingco. membership also apply.

f) When subscribing to email notifications
(Purposes - "Advertising, Marketing and Public Relations", "Advertising, Marketing and Public Relations for Others", "Software Development and Testing", "Research", "The Consideration of Complaints")
Here the information we ask from you includes your name, email address and country. This is required so that we can send to you by email at regular intervals relevant information from your country of origin on special offers and other product information on, for example, new Virgin Atlantic routes. Your details will only be used by Virgin Atlantic for the purpose described above and will not be given to any third party.

g) When applying for a job using the online application form
(Purposes - "Staff Administration", "Software Development and Testing")
When applying for a job we will ask for personal information. The purpose for which your personal data will be processed is in respect of your application for potential employment. By registering your details, you are hereby granting your consent in respect of the above. Where you have provided your email address, it is required so that we can send to you by email relevant career opportunity information. Your email address will only be used by Virgin Atlantic for the purpose described above and will not be given to any third party. Your information may also be used for internal statistical and reporting purposes, but no information which may identify you will be used for this purpose.
h) When contacting Virgin Atlantic via email feedback forms
(Purposes - "Accounts and Records", "Advertising, Marketing and Public Relations", "Advertising, Marketing and Public Relations for Others", "Administration of Membership Records", "Research", "Software Development and Testing", "The Consideration of Complaints" )
When contacting us via an email feedback form, the form requests your name, email address and an optional postal address as well as details of your enquiry. This information is required to enable us to answer your enquiry and personally respond to you via email. Your personal information will not be used for any marketing purposes.

i) When subscribing as a member of the press to receive press releases
(Purposes - "Advertising, Marketing and Public Relations", "Software Development and Testing")
When a member of the press subscribes to receive press releases the subscription form asks for the name, email address, contact mailing address and place of work. This is to enable our press department to email new press releases to the members of the press.

Third parties

We may occasionally use third party companies to manage collation, processing and storage of your Personal Data and Sensitive Personal Data on our behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the data only in accordance with our instructions.

For online booking we accept most major credit and debit cards including Visa, MasterCard, American Express, Diners Club & JCB.

We use the latest SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and ourselves is unreadable by anyone else. Your details are communicated in a secure encrypted format and we can check that the information has not been tampered with in any way.

Most browsers have some type of indicator to let you know if you have established a secure connection. If you are not sure, then consult the help section of your browser. If your browser does not support SSL technology then we recommend that you update to the latest version.

The Virgin Atlantic also uses 3D Secure which is a new technical standard developed by Visa and MasterCard which aims to further secure 'Card Not Present' (CNP) transactions over the Internet. This is the payment industry's internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme 'Verified by Visa' and MasterCard have called their equivalent initiative 'MasterCard SecureCode'. These are both collectively referred to as 3D Secure which is the on-line equivalent of 'chip and pin'.

At any time you can choose to change your personal details, or withdraw from our frequent flyer flying club or flyingco. programmes, or subscribe to receive email updates.

a) If you have made an online booking
If after purchasing a flexible ticket online, you wish to request changes to your flight details, you can do this by contacting us.

b) If you have joined our frequent flyer programme flying club or flyingco.
To change your flying club details and preferences simply navigate to www.virgin.com/flyingclub, log into your account and change your personal details online. To cancel your membership telephone the flying club helpline telephone number. To change your flyingco. details simply navigate to www.virgin.com/flyingco, log into your account and change your company details online. To cancel your membership please call the flyingco. helpline telephone number.

c) If you have subscribed to receive email updates
A link will appear at the bottom of each email sent to you which will enable you to unsubscribe from receiving this information.

Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. These preferences are stored in a file on your computer's hard disk drive. For example, a cookie would contain your preferred country of residence so we do not have to ask you this question each time you visit.

Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.

Virgin Atlantic has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with us. These cookies do not store any personal details relating to you or your credit cards.

For more information about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please refer to your web browser's help menus or visit www.aboutcookies.org.

In our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security & privacy policies and we have no control over and take no responsibility for any information submitted to these sites.