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PASSENGER INFORMATION
All the information you need about flying with us is right here,
from travelling with children to travelling with animals; from
baggage allowances to tax free allowances.
PASSENGER NAME CORRECTION POLICY
For security reasons it is absolutely essential that the name on your booking, ticket and passport are exactly the same.
If not, you will be unable to board the flight. This also applies to marriage or maiden names; we can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. Your booking and ticket must reflect your first and last names only. Middle names are not required. If a mistake has been made, you can amend the name on your booking and ticket to reflect the correct spelling in your passport, up to 2 hours before the flight is due to depart. However you cannot transfer the ticket to another person. To amend the name on your ticket please contact your travel agent, tour operator or our contact centre. There will be a charge of £30 to amend each name. WINTER SCHEDULE CHANGES
A small number of flights on certain dates will not be operating due to lower, out of season demand. We are in the process of contacting passengers or their travel agents who have already made bookings to advise them of the alternative arrangements. We are very sorry for any inconvenience this situation may cause.
BAGGAGE
Will your suitcase fit on the plane?
What if your bags weigh more than your allowance? Should you insure your baggage? Discover the answers to all of your questions about baggage here NEW INFANT/CHILD SEAT ONBOARD
Whether you're travelling with new born babies, toddlers or a young children, we'll make their flight just as comfortable as yours.
- Skycot & new Infant/Child seat. - Kid's entertainment. UNACCOMPANIED CHILDREN
AIRPORT CHECK IN
Our check in facilities close 60 minutes prior to the scheduled departure times of our flights. If you fail to complete check in procedures by this time you will not be able to travel. We suggest you check in two and a half hours prior to your flight to allow for security and check in queues.
Find out where our check in facilities are located BAGGAGE
Will your suitcase fit on the plane?
What if your bags weigh more than your allowance? Should you insure your baggage? Discover the answers to all of your questions about baggage here USE OF PEDS ONBOARD
Some personal electronic devices haven't been allowed in the past as they may disrupt navigation systems. Well now there's been a change, as some manufacturers have started fitting their products with a flight safe option.
More information on PED use onboard. CONNECTING FLIGHTS
Passengers who have booked connecting flights that appear on the same ticket can be through checked with their baggage to their final destination.
Full information on requirements for connecting flights UPGRADE YOUR SEATS
If you have already booked your flight, there are many ways for you to upgrade your seat to Premium Economy or Upper Class.
Upgrade your seat. HEALTH & VISA INFORMATION
What injections do you need?
Do you need a visa? Should you let Virgin Atlantic know about your nut allergy before flying? Access the latest Health and Visa information Find the answers to any inflight health concerns here ADVICE TO BRITISH TRAVELLERS
BRITISH NATIONALS - If we can't find you, we can't help you!
Use the new LOCATE online service to tell us when you're abroad. If there is ever an emergency and you need to be contacted, we'll be able find you more quickly! PASSENGER MOBILITY
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