4.1 General

4.1.1 Please note that references to miles, unless otherwise stated, denote those relating to Flying Club only.

4.1.2 Rewards are as set out on our website, in the most current edition of the pocket guide or as otherwise notified to members, and are subject to these Consumer Terms and the specific requirements of each reward provider. Only in certain circumstances can cash be combined with miles in part payment for rewards.

4.1.3 You may claim rewards listed on our website and in your pocket guide, as amended from time to time, and in other Flying Club publications, only once sufficient miles have been credited to your account.

4.1.4 Reward tickets may only be mailed to the billing address of the credit card which has been given as payment for applicable taxes. Tickets mailed to this billing address will be deemed to have been received by you. Reward confirmation documents and correspondence will be mailed to you at the address shown on your membership account. We are not responsible for the timely performance of postal or courier services. If a ticket is lost, stolen or destroyed, a replacement may be issued at the airport for a replacement fee. If a reward confirmation document is lost, stolen or destroyed it will not be replaced and miles will not be re-credited to your account. On some routes e-tickets will be the only type of ticket that we issue for a reward booking, when payment is made for applicable taxes with a credit card. In this case an email address and/or fax number will need to be supplied so that an e-ticket confirmation can be sent. This confirmation will need to be taken to the airport. E-tickets will not be issued when an infant, who is not occupying a seat, is travelling in the party.

4.1.5 Rewards do not include insurance. It is your responsibility to arrange whatever cover you need yourself and to consider how participating in any reward activity or offer may affect any existing policies such as personal accident and life insurance. You may be required to provide proof of your insurance policy to us.

4.1.6 Reward flights do not include any applicable passenger taxes, fees, charges and surcharges, which will be charged to and payable by each passenger. The amount of these is subject to change.

4.1.7 Payment for taxes on reward bookings made by credit, debit or charge card can only be paid by the member or the passenger travelling. No 3rd party payment will be accepted.

4.1.8 Between the UK and all Virgin Atlantic destinations, a fee of GBP20 (UK originating), USD30.00 (US originating), HKD140 (HK originating), or USD25 (NG originating) per person will be added to the cost of each ticket if a paper ticket is requested in preference to an e-ticket on routes or fare types where an e-ticket can be used. These charges do not apply on codeshare flights.

4.1.9 All Flying Club rewards are subject to availability. Blackout dates may apply with certain Flying Club Partners. Please call Flying Club for details or check at the time of booking. Rewards cannot be booked less than 3 days before departure or 7 working days before departure should vouchers/tickets require being sent. Outside the UK 14 days notice is required for booking partner rewards originating outside your country of residence and Eurostar rewards. Express Fees may apply for bookings made within 7 days of departure, please check at the time of booking.

4.1.10 We will issue a reward to a third party at your request, but once issued rewards are not transferable. Complimentary companion reward tickets and companion tickets are not applicable. Only you as a member may authorise the deduction of miles or issue of rewards from your account.

4.1.11 Children travelling as unaccompanied minors or young persons travelling alone may travel on reward bookings at full adult mileage redemption levels. Children between the ages of 5 and up to the day before their 16th birthday must complete a K-id information form.

4.1.12 Members shall not sell or auction free tickets or miles in any circumstance. Selling or auctioning tickets could lead to the termination of a member's membership in accordance with clause 9.1.

4.1.13 When making changes to connecting flights that connect within 24 hours, and where all flights have a VS prefix, there must be availability for all the connecting flights before the relevant changes can be applied.

4.2 Virgin Atlantic Flight Rewards

4.2.1 Once reward tickets are issued, you may amend your travel date, route or class of service prior to travel for an amendment fee of £25 for changes in the UK, US$50 for changes in the US or local currency equivalent of US$50 for changes in any other region. Where the reward is a companion ticket and the person travelling on the paying ticket changes his or her flight or class of travel, the companion ticket may be similarly amended for the same amendment fees, subject to availability of seats and other conditions laid down by Virgin Atlantic.

Once tickets are issued, no name changes are allowed. If for any reason a flight reward is not taken up outside 7 days prior to departure, 75% of the miles will be recredited to the member's account. A cancellation fee of £30 for changes in the UK, US$50 for changes in the US or local currency equivalent of US$50 for changes in any other region will apply. If for any reason a flight reward is not taken up inside 7 days of departure, no miles will be refunded and no fee will be charged. Once travel has commenced miles cannot be refunded. Miles are not refundable and changes or revalidation are not permitted in case of no-show.

4.2.2 All Virgin Atlantic reward seat travel is strictly subject to availability. The number of redemption seats available on each flight is restricted and it is possible that the seats allocated on a particular flight may be fully booked, even though seats are still available in other booking classes. Some flights may have no availability on certain routes, and popular dates (ie. Weekends, school and public holidays) will fill quickly and Virgin Atlantic cannot guarantee availability. More seats for a particular flight may become available closer to departure. Information online regarding our latest redemption seat availability is a guide only and is correct at time of publication.

4.2.3 In the event that any of VAA's flight programme or operations are altered, suspended, cut-back or cancelled, we are unable to guarantee that any affected reward flights booked will be honoured. Miles for such reward flights booked but not honoured will be reinstated to members' accounts. If we are able to transfer the reward flight to another airline, travel will be for economy/coach class only, subject to availability. Prior to departure the difference in miles will be refunded, post departure the members must claim the difference in miles by submitting documentation (boarding pass, new itinerary etc) to Flying Club.

4.2.4 VAA Upper Class rewards and certain APEX type fares do not include a chauffeur driven car or other ground transfer services. Please check when booking.

4.2.5 Members exchanging miles for an Upper Class reward ticket or upgrade are not entitled to complimentary ground transfers. However, members may spend additional miles for a single journey in conjunction with the purchase of an Upper Class reward ticket in the UK, USA or South Africa either to or from the airport. Please note that members must be redeeming Flying Club miles for their Upper Class reward ticket in order to be able to redeem Flying Club miles for a chauffeur-driven car transfer. The chauffeur-driven car service should be requested at the time of booking, subject to availability. Passengers using Drive Thru Check In and travelling to the US, Shanghai, Johannesburg or Cape Town, must provide Advance Passenger Information (API) either at time of booking or online through 'Manage Your Flights'. Toll fees are included in the above mileage. This service is not available if you cancel your Virgin Atlantic flight for personal reasons or change to another airline. VAA reserves the right to withdraw this service at any time. Booking restrictions in the US apply within a 75 mile radius of the arriving/departing US airport. Any mileage over this limit will incur a charge of $3.50 per mile, payable directly to the car service via cash or credit card. Booking restrictions in the UK also apply within a 75 mile radius of the arriving/departing UK airport.

4.2.6 Flying Club members can spend miles online for Virgin Atlantic reward flights. This applies for one way or return reward flights and excludes upgrade, companion and chauffeur driven car service rewards. Virgin Atlantic rewards can only be claimed once sufficient miles have been credited to an account. Rewards cannot be booked less than three days prior to departure.

4.2.7 Reward Seat Sale

a) Virgin Atlantic reserves the right to withdraw or change all or any part of this offer at any time without any further notice. b) Normal Virgin Atlantic Flying Club membership Terms and Conditions apply.

c) The offer is applicable to selected routes in Economy only. Economy reward sale fares are not available on codeshare flights.

d) The offer is applicable to Adult, Child and Infant redemption fares. It cannot be used in conjunction with any other offer.

e) Upgrades will be applied in the normal way. The Economy sale fare would be cancelled and normal Premium Economy or Upper Class redemption levels applied (both during and post offer). For one way upgrades, again the Economy fare sale would be cancelled, and two one way levels applied, thereby the Sale fare would not be applicable.

f) This offer is open to registered members of the Virgin Atlantic Flying Club only.

g) Please check at time of booking that you are getting the correct Sale fare type. Virgin Atlantic holds no responsibility to check this on a member’s behalf.

h) Normal redemption passenger taxes, fees, charges and surcharges apply (subject to change).

i) All travel is strictly subject to availability. The number of redemption seats available on each flight is restricted and it is possible that the seats allocated to this offer on a particular flight may be fully booked, even though seats are still available in other booking classes. Some flights may have no availability on certain routes, and popular dates (ie. Weekends, school and public holidays) will fill quickly and Virgin Atlantic cannot guarantee availability. More seats for a particular flight not available during the offer period, may become available at a later date. If you wish to make a date change on existing redemption booking to a period within our seat sale. Any difference in mileage will NOT be refunded. If you wish to make a date change on existing redemption booking to a period within our seat sale. Any difference in mileage will NOT be refunded.

j) Date changes following the end of the offer period will be applicable at normal fare levels. Sale fare will be cancelled and current fare applied to new date. Normal change fees will apply.

k) All passengers will be subject to Virgin Atlantic’s general Conditions of Carriage.

4.3 Miles Plus Money

a) These Miles Plus Money fares replace and substitute any Miles Plus Money fares you may have previously seen.

b) Miles Plus Money fares can be booked up to 11 months prior to departure.

c) The Miles Plus Money fares shown are only applicable for bookings and outbound travel within the dates stated and cannot be extended.

d) Miles Plus Money fares must include a minimum stay of a Saturday night. Maximum stay is 12 months.

e) All flights are subject to availability and capacity control. Popular dates (i.e. weekends, school and public holidays) will fill quickly and Virgin Atlantic cannot guarantee availability on any dates.

f) Miles Plus Money fares cannot be combined with any other Virgin Atlantic or Flying Club promotion.

g) No Virgin Atlantic Flying Club miles and tier points will be earned on Miles Plus Money fares.

h) For Economy and Premium Economy Miles Plus Money fares, infants (under 2 years) not occupying a seat will be charged 10% of the applicable adult fare. Infants (under 2 years) occupying a seat and children (aged 2 - 11 years) will be charged 75% of the applicable adult fare. For Upper Class Miles Plus Money fares infants (under 2 years) occupying a seat and children (aged 2 - 11 years) will be charged 75% of the applicable adult fare. Unaccompanied infants and children will not be accepted for travel on Miles Plus Money fares.

i) Mixed itineraries (i.e. taking one sector in Upper Class and one sector in Premium Economy or Economy per trip) are permitted; call your Flying Club helpline to book.

j) Each sector of Miles Plus Money Mixed itinerary fares will be charged at half the price of the round trip fares.

k) Open jaw travel (i.e. outbound travel to a Virgin Atlantic destination covered via a Miles Plus Money fare and inbound travel via another Virgin Atlantic destination covered via a Miles Plus Money fare) is permitted.

l) Chauffeur driven cars and other ground transfer options are not offered on Upper Class Miles Plus Money fares.

m) Buy and/or Gift Miles cannot be used unless previous earning activity is evident in a member’s account.


4.3.1 Mileage levels

a) 15,000 Flying Club miles will be debited for each Upper Class round trip Miles Plus Money fare; 7,500 Flying Club miles will be debited for each Premium Economy round trip Miles Plus Money fare; and 2,000 Flying Club miles will be debited for each Economy round trip Miles Plus Money fare. This is applicable to adult and child (2-11 years) fares. Please note double the miles are needed for round trip upgrades to and from Sydney.

b) Infants (under 2 years) not occupying a seat will be debited 1,500 Flying Club miles for each Upper Class round trip Miles Plus Money fare; 750 Flying Club Miles will be debited for each Premium Economy round trip Miles Plus Money fare; and 200 Flying Club miles will be debited for each Economy round trip Miles Plus Money fare.

c) For mixed itinerary travel, 7,500 Flying Club miles will be debited for each sector flown in Upper Class, 3,750 Flying Club miles will be debited for each sector flown in Premium Economy and 1,000 Flying Club miles will be debited for each sector flown in Economy.


4.3.2 Miles Plus Money changes and upgrades

a) Tickets are non refundable. However changes may be possible at applicable charges. Changes can be made subject to availability in the same class for a charge of GBP50 per ticket per change for changes in the UK, US$75 for changes in the US or local currency equivalent of US$75 for changes in any other region. Should you change your itinerary or dates of travel, this may affect the fare to be paid. You will be required to pay any difference in fare, taxes, fees and surcharges, in addition to the change fee. However, where the change results in a lower fare no refund will be given.

b) Change fees are waived for upgrade to a higher revenue fare or higher Miles Plus Money cabin.

c) The difference in fare will also be applied as well as the difference in mileage, e.g. 7,500 - 2,000 = 5,500 Flying Club miles will be debited from the Flying Club member’s account for an Economy to Premium Economy upgrade.

d) All travel is subject to Virgin Atlantic’s Conditions of Carriage.

We try to ensure that the Miles Plus Money fares available to you as a Flying Club member are amongst the most competitive in the marketplace. However, it is possible that greatly reduced sale fares will not have a Miles Plus Money counterpart and whilst we endeavour to offer our members the lowest rate we cannot guarantee that this will always be the case. Please ask at time of booking for the lowest available fares.

4.4 CombiFares



a) Changes: This will normally be rules from your published fare, any charges apply to all membership levels including Gold. Please call the contact centre for more details.

b) Cancellation: Prior to departure; as per the published fare rules. If cancelled 7 days prior to departure 75% of miles will be refunded. Within 7 days, miles are non-refundable.

c) Cancellations: Post departure; as per the published fare rules. Miles are non-refundable. Please call the contact centre for more details.

d) Please note if the Flying Club leg is cancelled the remaining leg will be recalculated as a one way published fare.

e) Miles and tier points will be earned on the published fare leg of your journey. The Flying Club leg will not earn miles or tier points.


4.5 Upgrades and Companion Rewards

4.5.1 For bookings made directly with Virgin Atlantic: Your ticket will be issued in the upgrade class that you request, if available.

4.5.1.1 Qualifying fare levels for upgrades and companion tickets are correct at time of going to print.
As qualifying fare levels may vary from time to time, please check at time of booking.

4.5.1.2 Companion tickets and free complimentary companion tickets must be for the same date and flight as that of the paying passenger. The paying passenger is entitled to travel in the same or higher cabin than that of the companion if required, however companion tickets may never be booked into a higher cabin than the revenue ticket holder.

4.5.1.3 Each complimentary companion ticket is valid for 12 months from the Gold renewal date. The Flying Club Gold member must travel and is required to book the companion reward within this period. However the travel dates do not need to fall within this 12-month period.

4.5.2 For bookings made via a travel agent please contact your local flying Club helpline.

If we are unable to confirm your upgrade, you may call Flying Club no earlier than 72 hours prior to departure to check availability try to confirm the upgrade, or stand by at the airport on the departure date. If seats become available, you may be upgraded.

Alternatively, you may exchange your miles for an upgrade (subject to availability) on the day of departure by approaching the Virgin Atlantic ticket desk at the airport prior to checking in and at least two hours prior to departure (upgrades will not be permitted at the boarding gate).

4.5.3 If you cancel a confirmed upgrade at least seven days before departure, we will recredit 75% of your miles to your Flying Club account. A handling fee of £25 for changes in the UK, US$50 for changes in the US or local currency equivalent of US$50 for changes in any other region will apply. The recredited miles will be available for their original validity period. If for any reason a flight reward is not taken up inside 7 days of departure, no miles will be refunded and no fee will be charged. Once travel has commenced miles cannot be refunded. Miles are not refundable and changes or revalidation are not permitted in case of no-show.

4.5.4 Flying Club upgrades, companion rewards and free complimentary companion tickets are not valid on codeshare flights.

4.5.5 Flying Club upgrades cannot be used in conjunction with any promotional fare or discount. Round trip upgrades relate to two flown sectors only. Please note double the miles are needed for round trip upgrades to and from Sydney.

4.5.6 The member or authorised account user can request one companion return flight reward with Virgin Atlantic, provided that the Flying Club member and the companion both travel on the same flight and date, and the Flying Club member's ticket has been purchased at a qualifying adult fare. Companion rewards are not valid for flights purchased through Virgin Holidays, Virgin Atlantic Vacations or any other tour operator. Other exemptions include flights purchased at group fares, promotional rates or other selected discount levels.

Qualifying fare class for Upgrades or Companions

4.5.7 Qualifying fare levels for Economy to Premium Economy upgrades and Economy Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions):

Only full adult fares apply

- Any Economy fares booked in Y or B class apply including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.
- Only Virgin Atlantic published Economy fares booked in R or L class apply. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT applicable.


4.5.8 Qualifying fare levels for Premium Economy to Upper Class upgrades and Premium Economy Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions):

Only full adult fares apply

- Any Premium Economy fares booked in W class apply including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.
- Only Virgin Atlantic published Premium Economy fares booked in S class apply. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT applicable.


4.5.9 Qualifying fare levels for Upper Class Companion tickets on Virgin Atlantic flights (see table above for country of fare origin restrictions):

Only full adult fares apply

- Any Upper Class fares booked in J class apply including Virgin Atlantic published, discounted, corporate, travel agent or tour operator type fares.

* For journeys Lagos to the USA and Delhi to USA, Virgin Atlantic published Upper Class fares booked in D class apply. All other ticket types such as but not limited to discounted, corporate, travel agent or tour operator fare types are NOT applicable.

4.6 Partner Companies

4.6.1 You may only spend miles that have been recorded in your account if they have been earned in accordance with the participating companies' conditions and these Consumer Terms. Any miles not so earned will be forfeited.

4.6.2 Partner flight rewards are only valid for round trip travel between the destinations specified by the reward using the routes stipulated by the relevant reward provider. Members can redeem one-way reward flights with partner airlines, however the full redemption levels (as listed) will apply.

4.6.3 All flight rewards are for economy or coach class travel unless otherwise stated.

4.6.4 Once tickets are issued, you may make a change to your travel date, route or class of service for an amendment fee (clause 4.21), except where the reward is a companion ticket and the person travelling on the paying ticket changes his or her flight or class of travel. In these circumstances, the companion ticket may be similarly amended, subject to availability of seats and other conditions laid down by the reward provider. Once tickets are issued, no name changes are allowed. No changes can be made within 14 days of travel. Once travel has commenced, date and name changes are not permitted.

4.6.5 Flight rewards are subject to capacity control. Airlines may limit the number of reward seats available on any flight and prohibit travel on certain days.

4.6.6 Members travelling with baggage exceeding the limit set by partner airlines must pay the relevant excess baggage charge at the departing airport on the day of travel to the partner airline.

4.6.7 Members who are also American Express Card members, enrolled in the Membership Rewards Classic-Programme can convert their Membership Rewards points into Flying Club miles. Flying Club miles cannot however be converted into American Express Membership rewards points.