![]() |
|||||||||||||||||||||||
|
|
|||||||||||||||||||||||
|
|
TERMS AND CONDITIONS15. PARTNER TERMS & CONDITIONS
15 CODE SHARES
15.1 Miles will only be earned on a code share flight with a Flying Club airline partner that has a 'VS' prefix. All other code share operated or marketed flights by the partner with an airline other than Virgin Atlantic will not qualify for miles. 15.2 Air China: All flights on Air China code share services bearing the 'VS' flight number prefix on the London - Beijing route will earn miles. 15.3 Air Jamaica: All flights on Air Jamaica code shares services bearing the 'VS' flight number prefix will earn miles. 15.4 bmi: All flights on bmi code share services bearing the 'VS' flight number prefix will earn miles. 15.5 Continental Airlines: All flights on Continental code share services bearing the 'VS' flight number prefix will earn miles. 15.6 Singapore Airlines: All flights on Singapore code share services bearing the 'VS' flight number prefix will earn miles. 15.7 South African Airways: All flights on South African code share services bearing the 'VS' flight number prefix will earn miles. 15.8 US Airways: All flights on US Airways code share services bearing the 'VS' flight number prefix will earn miles. 15.9 Virgin Blue: All flights on Virgin Blue code share services bearing the 'VS' flight number prefix will earn miles. 16. AIRLINE PARTNERS
16.1
Members seeking to earn mileage retrospectively can do so for up to six months after the date of travel. For example if you travelled with a Flying Club airline partner on 1st January 2009, you must send the appropriate documentation (itinery/ original ticket and boarding pass) into Flying Club for processing prior to 1st June 2009. Please be aware that Flying Club airline partners will not accept postal delays or delays due to missing and/or incomplete information for claims made outside the six month claim period. All mileage levels are for a free return ticket excluding passenger taxes, duties, fees, charges and surcharges. All reward flights with airline partners are subject to availability. Blackout dates may apply and certain routes may not be available, please check with Flying Club. Redemptions are not available on codeshare flights and please note redemptions for unaccompanied minors are not available on codeshare or airline partner flights. A minimum of 7 days notice is required to secure a reservation. a) Air China Miles can be earned and redeemed on Air China’s London to Beijing route only. Earning miles: Miles will be issued to Flying Club members when travelling in the following qualifying classes: First Class: F, A, P Business Class: C, D, J Economy Class: B, H, M, K, Y, Z Discounted Economy Class:L, Q, G, S, V, U, W Miles will not be earned for travel in T, E, O, I, R, X, N classes and any other not listed above. Spending miles: Seats are subject to availability. A minimum of 7 days notice is required to secure a booking. All mileage levels are for a return ticket excluding passenger taxes, duties, fees, charges and surcharges. Blackout dates apply. b) Air Jamaica Earning miles: Miles will be issued to Flying Club members when travelling in the following qualifying classes: Discounted Economy Class: X, W, R, S Economy Class: Y, B, K, Q, G Duluxe Economy: V, M Executive Business: J, C Spending miles: No stopovers or open jaws are permitted. If you wish to stop over, you will need to redeem extra intra Caribbean mileage. A minimum of 7 days notice is required to secure a booking. c) Air New Zealand Earning miles: Miles may only be earned on flights operated by Air New Zealand and flights NZ362 and NZ365 operated by Air Calin and NZ386-387 operated by Eva Air. Miles will be issued to Flying Club members when travelling in the following qualifying classes: Premium Business Class: C, D, Z, J Pacific Premium Economy : U, O, E Economy Class: Y, A Discounted Economy Class: B, M, H, Q, V, W, T Booking classes that do not qualify for accruals are: I, X, R, N, L, G, S, K P for international and Domestic travel including trans-Tasman services. Spending miles: One open jaw and one stopover per reward are permitted. Routes are available as follows: New Zealand to the Pacific Islands ( Auckland to Fifi/Samoa/Tonga/Rarotonga/Norfolk Island/Tahiti/New Caledonia) New Zealand to Australia ( Auckland/Wellington/Christchurch/Queenstown to Sydney/Melbourne/Brisbane) Australia to UK ( Sydney to London) (via Auckland) New Zealand to Asia (Auckland to Nagoya/Osaka/Tokyo/Hong Kong/Taipei/Shanghai) Flights originating from any destination within New Zealand other than Auckland will incur an additional Internal reward mileage charge. A minimum of 7 days notice is required to secure a booking. d) All Nippon Airways Earning miles: Miles will be issued to Flying Club members when travelling in the following qualifying classes: First Class: F, A Business Class: C, Z, J, D Discounted Premium Economy Class: E Full Economy Class: Y Discounted Economy Class: B, S, M, K, L, W, H Inclusive Tour Economy Class: T Japan Internal sector i.e Japan domestic sector, using other carrier operated flights which show an NH flight prefix is applicable for the accrual of miles. Miles cannot be earned on Inclusive Tour Economy Class: T on charter flights, Free of Charge tickets or Group Inclusive Tour fares. Spending miles: Stopovers, stays of more than 24 hours, are allowed in both outbound travel and inbound travel: When any points in Japan are the destination of the travel originating outside Japan, stopover in Japan in addition to destination will be allowed For travel originating in Japan, stopovers in Japan will not be accepted but a connection (stay of les than 24 hours) will be allowed Ground transportation other than at destination will be considered as stopover Code share flights with NH flight prefix operated by Air Canada, Lufthansa, United Airlines, Varig, Brazilian Airlines and, bmi will not be applicable for award travel Qualifying code share flights with NH flight prefix operated by Air Japan, Air Nippon and Ibex Airlines do qualify for award travel. Japan internal sector i.e Japan domestic sector, using other carrier operated flights which show an NH flight prefix is applicable for redemption of miles. A minimum of 7 days notice is required to secure a booking. e) bmi Earning miles: From most cities, bmi and Virgin Atlantic offer through check in to your final destination, please check at the time of booking. You can also earn the same level of miles on Virgin Atlantic code share flights operated by bmi. Miles will be issued to Flying Club members when travelling in the following qualifying classes: Western European and UK domestic Flights; Business Class: C, D, J, Y, A, P Premium Economy: S Economy: B, K Discounted Economy Class: H, M, Q, V, G, O, W, T , N, E Mid and long haul Flights: Business Class: C, D, J, A, P Premium Economy: U, L, Y, S, O Economy Class: H, Q, B, K, M, V, W Web promotion class: G, T, N, E Non-qualifying classes: I, X, R, Z bmi tiny fares in S, B, K, M, H, Q, V, G, O, W, T, N and E classes are accruable flights until 31 December 2005. From 01 January 2006, bmi tiny fares cease to attract any Flying Club miles. Spending miles: Rewards are available on the bmi scheduled services but are not available for Palma, Venice or Alicante destinations. All flights are subject to availability and maybe limited during peak periods. No open jaw or stopovers permitted. A minimum of 7 days notice is required to secure a booking. f) Caribbean Star Airlines We are sorry to inform Flying Club members that all earning and redeeming activities on Carribbean Star will be put on hold from 2nd February 2007 until further notice. If you have any questions please contact your Flying Club hotline. Earning miles: Miles will be issued to Flying Club members when travelling in the following qualifying classes: S, L, H, Y, D, B, Q, V Spending miles: Open-Jaw Travel: Open-jaw travel allows passengers to fly from one point of origin to a destination (example: Antigua-Barbados) and then return from another destination (example:St. Lucia-Antigua). A minimum of 7 days notice is required to secure a booking. g) Continental Airlines Earning miles: Miles may only be earned on flights operated by Continental and qualifying flights with Continental's domestic/regional feeder partners CO Express (Express Jet) and CO Micronesia. Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Spending miles: One stop over allowed on the most direct route. Stopovers are not allowed on travel within or between the 48 contiguous U.S., Alaska and Canada. A Saturday night stay is required for rewards within or between the 48 contiguous U.S., Alaska and Canada. One open jaw is permitted. A minimum of 7 days notice is required to secure a booking. h) Gulf Air Earning miles: Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Spending miles:
Open jaws and stopovers are permitted for destinations within the same zone. Mileage levels refer to direct flights only. For journeys involving indirect routings, individual sector mileages should be added together. On the route from the Far East to the Gulf, the Far East includes, Bangkok, Kuala Lumpur, Manila and Shanghai. The Gulf includes Bahrain, Oman, Qatar, U.A.E, Saudi Arabia and Kuwait. Iran includes Mashad, Shiraz and Tehran. Other Middle East includes Amman, Athens, Beirut, Cairo, Damascus, Istanbul, Khartoum, Larnaca & Sanaa and Karachi in Pakistan. The 'Indian subcontinent' refers to Dhaka in Bangladesh, Lahore, Peshawar and Islamabad in Pakistan, Bangalore, Chennai (Madras), Delhi, Kochi, Kolkata, Hyderabad, Bangalore, Mumbai & Thiruvananthapuram in India and Kathmandu in Nepal. Europe includes London, Paris and Frankfurt. A minimum of 7 days notice is required to secure a booking. i) Hawaiian Airlines Earning miles: Miles will be issued to Flying Club members when travelling in the following qualifying classes: Trans Pacific First Class/ Business: J, P, A* Economy Class: W, Y, Q, B, N, M Sydney & South Pacific First Class/Business: J, P, A* Economy Class: W, Y, Q, B, N, M Interlsland First Class/Business: F, P, J, A* Economy Class: X, Y, V, S, I, W, Q, B, N, M *A = upgrade class to first class and earn Economy miles only. Spending miles: Please refer to clause 16.1. One open jaw permitted. Stopovers are allowed for connecting flights within 4 hours. A minimum of 7 days notice is required to secure a booking. j) Jet Airways Earning miles Miles may only be earned on flights operated by Jet Airways. Miles will be issued to Flying Club members when travelling in the following qualifying classes: Discounted Economy Class: Q, S, L, N Economy Class: Y, M, T, U Business Class: C, J, Z, I First Class: F, A Spending miles Open jaws are permitted but stopovers and one ways are not permitted. Routes are available on all Jet Airways’ domestic and international flights. Redemption levels are based on individual sectors and not the total mileage of the journey. To make a reservation, please contact your Flying Club helpline. Blackout dates may apply. Seats are subject to availability. A minimum of 7 days notice is required to secure a reservation. k) Malaysia Airlines Earning miles: All Malaysia Airlines' International sectors are eligible for accrual. Miles will be issued to Flying Club members when travelling in the following qualifying classes: International sectors only: Discounted Economy Class: H, Q, B Economy Class: Y, W, M, K Discounted Business Class: D Business Class: C, J Discounted First Class: A First Class: F, P Miles will not be earned on domestic sectors, all MH9000 series code-shared flights and charter flights. Spending miles: On all Malaysia Airlines' international and domestic routes except MH9000 series code-shared flights. All reward flights are subject to availability. A minimum of 7 days notice is required to secure a booking. l) SAS Earning miles: Miles will be issued to Flying Club members when travelling in the following qualifying classes: Business Class: A, C Discounted Business Class: J, D, Z Economy Class: Y, S, B, M, H, Q, V, E Discounted Economy Classes: W, U, K, L, T, G First Class and First Discounted Class are not applicable. Inclusive Tour rates do not qualify for miles. Danish and Norwegian domestic flights are excluded from earning miles along with selected Swedish domestic routes. Mileage credit is not available on flights offered by SAS but operated by another airline. Flights between UK and Scandinavia, Scandinavia and Europe and Swedish Domestic flights are based on flat rate mileages ranging between 250 - 1000 miles per qualifying sector. Flights from Scandinavia to US and Asia are based on actual flown miles. Spending miles: Effective immediately we have suspended redemption bookings on SAS until further notice. We apologise for any inconvenience caused. Any bookings made prior to 28th July 2008 for travel after this date will be honoured. All flights must originate in the UK and some flights are via Scandinavia. A minimum of 7 days notice is required to secure a booking. m) Singapore Airlines Earning miles: Miles will be issued to Flying Club members when travelling in the following classes; Suites: R First Class: A, F, P. Business Class: C, D, J, Z. Economy Class: B, E, H, K, L, M, S, U, W, Y Miles will not be earned for travel in O, I, V, X, Q, G, T, and N classes. If any flight sector in your booking is not eligible for mileage accrual, all Economy Class flight sectors in the same itinerary will be ineligible to earn Flying Club miles. Flying Club members can also earn tier points when travelling with Singapore Airlines in the qualifying mileage earning classes, as listed above. Singapore Airlines Suites are only available on selected flights. Spending miles: Please note that with immediate effect redemptions on Singapore Airlines in Business and First Class are on hold until further notice. We apologies for any inconvenience. One stopover and one turnaround open jaw is permitted per round trip journey within the same zone. A minimum of 7 days notice is required to secure a booking. n) South African Airways Earning miles: Miles will be issued to Flying Club members when travelling in the following classes: Business Class: C, D, J, Z Economy Class: Y, M, B, K, H, S, Q Discounted Economy Class: G, L, V, T, W All other classes do not qualify for mileage. Spending miles: Travel within South Africa only: open jaw flights are allowed but must return to point of origin. 24 hour connection may be required for travel between Dakar and New York. All flights operated by South African Airways as well as feeder airlines SA Express and SA Airlink qualify for Flying Club mileage and redemptions. A minimum of 7 days notice is required to secure a booking. All flights are subject to availability. There are no blackout periods. o) US Airways Earning miles: Miles may be earned on the following qualifying classes: First Class: F, A Envoy/ Business Class: C, D, Z Economy Class: Y, B, M, H, Q, N, V, W, L, S, T, G, K, U, E, R Miles will not be awarded for travel on bulk, charter or other unpublished fares, travel industry reduced rate or other non revenue tickets including reward tickets or flights with US flight prefix operated by any carrier other than US Airways or qualifying flights on one of their 'US Airways Express' regional carriers listed below: PSA Airlines Inc Mesa Jet Chautauqua Airlines Republic Airlines Trans States Airlines Air Wisconsin Piedmont Airlines Air Midwest Colgan Air Spending miles: One stopover or open jaw allowed per itinerary for an additional 10,000 miles unless it is a gateway city (connecting to an international flight). A minimum of 7 days notice is required to secure a booking. p) Virgin Blue Earning miles: Miles may only be earned on flights operated by Virgin Blue within Australia. Miles earned retrospectively can only be claimed for up to 6 months after the date of travel. Miles will be issued to Flying Club members when travelling in the following qualifying classes: Promotional Economy Class: R, V, X Discounted Economy Class: A, B, C, E, G, H, J, K, M, P, Q, S, T, U Full Economy Class: N, Y Premium Economy: O, W 17. HOTEL PARTNERS
17.1 Miles may only be earned for full, corporate or rack rates, please check with the hotel at the time of booking. Your Flying Club account details must match the invoice name. Only one credit of miles is available per room per stay unless otherwise stated and miles cannot be spilt between two or more members. Please call Flying Club for further details.
a) Bajan Services Earning miles: Minimum rental period of 7 nights Check out time is 12:00 noon Local VAT is 7.5% b) Blakes Hotel Earning miles: Miles may be earned for meals if the member is non-resident at the ratio of 10 miles per £1 spent. c) Hilton HHonors Hilton HHonors includes Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn and Homewood Suites by Hilton Hotels. Earning miles: Miles can be earned on almost any rates per stay. Flying Club members can earn 1,000 miles at the Hilton, Conrad, Doubletree and Embassy Suites Hotels. Flying Club members can earn 200 miles per stay at Hampton Inn, Hampton Inn & Suites and Homewood Suites by Hilton. Spending miles: Flying Club members can spend their miles for any reward available on the Hilton HHonors reward chart by exchanging Flying Club miles for HHonors points through the HHonors Reward Exchange. Miles can be transferred into Hilton HHonors points at a rate of 1 for 1 (Minimum level of 10,000 miles and then in increments of 5,000) by calling the Flying Club helpline with your HHonors account number. You must be a member of Hilton HHonors to use the HHonors Reward Exchange. To enrol or to exchange HHonors points for Flying Club miles, members should call HHonors Customer Service on 00 800 444 666 77, members in the USA and Canada can call an automated account enquiry on 1 800 548 8690. Rates for exchanging HHonors points to Flying Club miles: 10,000 HHonors points into 1,500 Flying Club miles Hilton HHonors membership, earning and redemption of Points and Miles are subject to HHonors Terms & Conditions. 2002 Hilton HHonors Worldwide. The transfer will take up to 30 days and a booking cannot be made until the transfer is complete. d) Hyatt Hotels and Resorts Earning miles: Miles will be earned per stay when paying a qualifying rate. e) Jumeirah Qualifying room rates to earn miles exclude airline employee rates, inter-company or employee discount rates, any complimentary, free of charge or barter rooms, any stays in conection with frequent traveller awards, gift certificates or other awards or discounts, wholesale, package tour operator, conference, travel industry discount, special discounted and long stays. If staying on a non-qualifying room rate, Flying Club miles can still be earned on all Jumeirah spend at the hotel. Qualifying spend means all charges (exclusive of service charge or any taxes) when making use of the food and beverage or any related services including without any limitation telephone calls and laundry services but excluding conference related and third party services. f) Mandarin Oriental Hotel Group Earning miles: Miles may be earned per stay on qualifying rates. g) Marco Polo Hotels Earning miles: Miles may be earned per stay on qualifying rates. Miles cannot be earned on locally negotiated rates. h) Marriott Hotels You must enrol into the Marriott Rewards programme before your first stay to ensure that you will earn your Flying Club miles for that stay. As a Marriott Rewards member you must agree to the Marriott Rewards programme Terms and Conditions. These include but are not limited to the below Terms and Conditions. Miles are earned based on spend at the hotel. Charges which do not qualify for miles include taxes applied to the room rate, paid outs, purchase of Marriott gift certificates, charges for Marriott contracting services and catering or banquet functions charged to the guest room account. Brands offering 1 mile per U.S dollar spend award miles on room rate only, with the exception of Horizons Club, which offers 1 mile per U.S dollar spent on all qualifying charges. Mileage accrual is limited to individual travel. If a member attends a convention or group meeting and individually pays Marriott directly for the room, the member will be eligible to receive miles for the stay. However, contract rooms, rooms reserved by corporations on an ongoing basis, master-billed rooms and rooms booked at the marriott associate rates are not eligible to earn miles. Miles earned from room contracts or military rates at certain overseas locations are subject to local restrictions and may be ineligible for credit. Wholesale packages and series tours booked through a travel agent are not eligible for miles. Terms and conditions are subject to change. Please check www.marriottrewards.com i) Millennium & Copthorne Hotels Earning miles: Miles will be earned per stay when paying a qualifying rate. Stays at Kingsgate Hotels do not qualify for any miles. j) Morgans Hotel Group ( formerly known as Ian Schrager Hotels) Earning miles: Miles can be earned on any rate. k) Red Carnation Hotels Earning miles: A minimum 2 night stay is required on special package or promotional rates to be eligible for miles. Please check at the time of booking for qualifying rates. l) Shangri-La Hotels and Resorts Miles can be earned per stay on qualifying rates. m) Starwood Hotels & Resorts Starwood Hotels & Resorts include Sheraton Hotels & Resorts, Four Points Hotels, W Hotels, The Luxury Collection, Le Meridien, Westin Hotels & Resorts, St Regis Hotels & Resorts, Aloft and element. Earning miles: 2 miles per U.S. dollar spent and 3 miles per U.S dollar spent for Gold and Platinum Preferred Guest members on all qualifying charges charged to your room bill. Miles are earned based on total spend at the hotel. You must be a Starwood Preferred Guest (SPG) member in order to earn Flying Club miles and must enrol into the SPG programme before or during your first stay, to ensure that you earn your Flying Club miles for that stay. Miles are earned based on total spend at the hotel. Eligible charges include almost all room rates, food & beverage charges, laundry and dry cleaning, telephone and in-rom faxes, in-room movies and in-room video games. Ineligible charges include but are not limited to taxes, service charges, gratuities, parking, recreational charges, airline crew room rates, any portion of a stay in excess of 30 consecutive nights. Pleae check with the hotel at the time of booking. Converting miles: 1 Starwood Preferred Guest Point = 1 Flying Club mile. There is a minimum conversion level of 2,500 Starpoints for Preferred Guest members and 1,500 Starpoints for Preferred Plus, Corporate Preferred and Gold Preferred members. n) Summit Hotels and Resorts Earning miles: Members may earn miles on all rates except consortia, locally negotiated corporate rates, travel industry, tour operator, group (including conference, meeting and events). o) Taj Hotels Resorts and Palaces Earning miles: Flying Club members can earn miles when staying on a corporate or rack rate only per stay. From time to time additional benefits will be offered to Flying Club, to include discounts upgrades and complimentary refreshments. Such privileges will be provided solely at the discretion of the participating hotel. 18. CAR RENTAL PARTNERS
18.1 Flexible monetary reward vouchers are available for Avis and Hertz when spending Flying Club miles. The voucher may be used towards any cost associated with your car rental. All rentals are subject to availability and the car rental companies' standard terms & conditions apply.
Effective 15 October 2008, we will no longer offer redemptions with Avis and Hertz. The last day to request a voucher is 14 October 2008. Vouchers are valid 12 months from the date of issue. Please call your Flying Club Helpline if you need any further assistance. a) Alamo Rent A Car Earning miles: Miles earned: 1000 Leisure rate: 1000 miles Miles are earned per rental. All rentals are subject to availability and Alamo's standard Terms & Conditions apply. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). Discounted rates are ineligible for Flying Club miles including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. b) Avis Earning miles: Please refer to clause 18.1 Car rental booked as part of holiday packages and certain other discounted rates do not qualify for miles. Spending miles: Voucher valid for 12 months from the date of issue. If the voucher is used outside of the UK the value of the voucher will be converted into local currency at the exchange rate of the day. All Avis car rental redemptions must be pre-booked and only one voucher can be used per rental. All rentals will be subject to availability. Customers must produce original voucher at time of rental, fully completed by member. Renter must have a valid drivers licence and present it at time of rental. Miles redeemed for Avis vouchers may not be re-credited. The voucher is only valid for use by the person named on the voucher under "Renters name" and is not transferable. If the total cost of the car rental is more than the total monetary value of the voucher, the named holder of the voucher will be responsible for paying these additional costs, and will be charged to an approved method of payment at the time of rental. (e.g. credit card) Neither Avis nor Flying Club will give refunds to the voucher holder for any unspent monetary value assigned to the voucher. Avis minimum driver's age applies. Avis standard terms & conditions apply. Vouchers cannot be replaced if lost or stolen. Miles can be earned when using a monetary voucher. c) Hertz Earning miles: Please refer to clause 18.1. Miles will be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. In order for miles to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names, miles earned, rental location and dates of the qualifying rental. Spending miles: All rentals will be subject to availability. Customers must produce original voucher at time of rental, fully completed by member. Renter must have a valid drivers licence and present it at time of rental. The car rental voucher is valid for 1 year from the date of issue. Miles can be earned on qualifying rentals when using a monetary voucher. Miles redeemed for Hertz vouchers may not be re-credited. The voucher is only valid for use by the person named on the voucher under "Renters name" and is not transferable Only one voucher may be used per rental. Hertz minimum driver's age applies. If the total cost of the car rental is more than the total monetary value of the voucher, the named holder of the voucher will be responsible for paying these additional costs, and will be charged to an approved method of payment at the time of rental. (e.g. credit card) Neither Hertz nor Flying Club will give refunds to the voucher holder for any unspent monetary value assigned to the voucher. Hertz standard terms & conditions apply. Vouchers cannot be replaced if lost or stolen. If the voucher is used outside of the UK the value of the voucher will be converted into local currency at the exchange rate of the day. Rewards for the USA (North and South America) will be issued in US Dollars. All Hertz car rental redemptions must be pre-booked 24 hours in advance. d) Dollar Rent A Car Earning miles: All rentals are subject to availability and Dollar’s standard Terms & Conditions apply. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental day means each consecutive twenty-four (24) hour period). Discounted rates ineligible for Flying Club miles include rentals involving free, complimentary, non-commissionable travel industry rate rentals and tour rate products (rentals as a part of a holiday package), rentals under corporate agreements that prohibit the awarding of frequent flyer miles, insurance replacement and body shop rentals. 19. LOCAL PARTNERS
19.1 Rewards cannot be used in conjunction with any other special or promotional offer or discount and are non changeable and non refundable. Unless otherwise stated, all rewards are per person and do not include transport, meals, accommodation, taxes or insurance. Other Terms & Conditions may apply and should be checked at the time of booking. Rewards are subject to availability and blackout dates may apply.
19.2 Earning Miles in the UK and Europe a) BAA The BAA Worldpoints programme is not restricted to UK members only but can only be used at participating UK airports: Heathrow, Gatwick, Edinburgh, Stanstead, Aberdeen, Southampton and Glasgow. Collect 1 WorldPoint for each £1 spent at any of the above airports. Once WorldPoints have been exchanged for miles and credited to your Flying Club account, they cannot be transferred back to BAA WorldPoints. b) Babylon at the Roof Gardens Members will earn 10 miles per £1 spent when eating in the Babylon restaurant when spending less than £1,000. (Members do not earn miles on VAT and/or any other additional costs/fees.) Members will earn 1 mile per £1 spent on room hire, food and beverage for events over £1,000. (Members do not earn miles on VAT and/or any other additional cost/fees.) c) Bombay Brasserie and the Quilon Restaurant Flying Club members can earn 250 miles per booking at The Bombay Brasserie and The Quilon Restaurant in London, on production of their Flying Club membership card. d) e-Rewards Once members have exchanged e-Rewards EuroRewards Points into Flying Club miles, they cannot be reversed. You must be a Flying Club member to participate. The name on both the e-Rewards programme account and Flying Club account must be the same. Members must allow 6-8 weeks for miles to be credited to their account. Miles cannot be merged or transferred from other member accounts. e) Purple Parking Applicable discounts are available only through the direct Purple Parking link on the Virgin Atlantic website under the Flying Club membership benefits section and via the Virgin Atlantic Contact Centre. Members will not receive the discount when booked through Purple Parking Reservations or on arrival at Purple Parking. If the website is unavailable, members may contact the Virgin Atlantic contact centre, members will not be able to receive any discount or mileage through Purple Parking Reservations or on arrival at Purple Parking. Miles can not be claimed for any bookings retrospectively. Park & Ride Premium service is only available at London Heathrow. All bookings are subject to availability and Purple Parking's standard Terms & Conditions apply. f) Tax Free Shopping A minimum purchase of £20 excluding VAT is required. g) Texaco Texaco Stars may only be converted to Flying Club miles in multiples of 1000. You must be enrolled in Texaco Star Rewards. Please call the Star Rewards freephone number 0800 234 6366 for details. Texaco Terms & Conditions apply. Only available in the UK. h) The Roof Gardens Flying Club members can earn 5,000 miles when purchasing a Premium Membership at £500 for the Roof Gardens. The member and 5 guests to free entrance to the club on Thursday and Saturday evenings. Additional guests for GBP15.00 each. 20% Discount off their total bill when they dine during Lunch or Dinner at Babylon restaurant. VIP reservations in Babylon. Complimentary hire of the roof gardens for pre club cocktails and 20 guests, complimentary. Private booth reservations in the club. Discounted rates for all Roof Gardens promotional events. VIP invitations to high profile and celebrity events. Limited Edition Terms & Conditions apply. i) Virgin Experience Days Virgin Experience Days are open to all Flying Club members, however, a postal charge for Experience orders may apply outside the UK. All Experience orders are despatched on the day the order is received, up to 12 noon. The package is sent out by first class post and should be received within 3 to 5 working days ( the Christmas period may take longer) This earning offer replaces all previous discounted offers from Virgin Experience Days. This earning offer cannot be used in conjunction with any other offer. Virgin Experience Days themed boxes that can be purchased through retail outlets only, are not valid for the accrual of miles. All Experiences may be replaced, modified or withdrawn at any time and a suitable alternative will be offered in its place. j) Virgin Games Flying Club members can play for cash or take advantage of some of the free games. In order to play for cash, Virgin Games Terms and Conditions apply and pre-registration is required. Please log to www.virgingames.com for further assistance. Virgin Games operate their own loyalty programme called the High Flyer Club. The more you play and bet, the more High Flyer points you can earn. High Flyer Club members can translate their loyalty points into Flying Club miles. 1 High Flyer Point = 1 Flying Club mile. On average members will receive 3 loyalty points for every £100 they wager in bets. Each game has a different loyalty point rate attached to it and members will be awarded points accordingly. Once points have been credited to your Flying Club account, they cannot be transferred back to Virgin Games. k) Virgin Holidays A 5% discount will be given to Flying Club members on all brochure priced and 'Megadeals' holidays, plus 2 miles for every £1 spent on the total value of your booking. All bookings must be made directly on the phone with Virgin Holidays and exclude insurance and accomodation only bookings. The 5% discount and earned miles do not apply to any fuel surcharges, personal travel insurance, passenger taxes, fees, charges and surcharges. Your Flying Club membership number must be quoted at the time of making a reservation to be eligible for the discount. The discount does not apply to online bookings with Virgin Holidays and cannot be combined with any other offer, promotion or discount including Frequent Virgin Club membership & Tesco Clubcard points. Standard Flying Club miles can also be earned for Virgin Atlantic flights which are included in your Virgin Holidays package or 'Megadeals', provided you are travelling in a qualifying booking class. Please refer to Clause 3.3.1 to check if you are travelling in a qualifying Virgin Atlantic booking class. l) Virgin Wines With the introduction of 'The Virgin Wines Club', Flying Club members are now entitled to: 1,000 Flying Club miles and a £20 discount on the first order*. All Flying Club tiers will earn 750 Flying Club miles on every subsequent order. A wide range of speciality wines, delivered to your door. A complimentary 13th bottle every time you order 12 bottles. Dedicated online account and email updates. To become a member of The Wine Club, Flying Club members must visit:www.virgin.com/flyingclub/wineclub and insert the username: FLYINGCLUB and the password: champagne to register their details (members must remember to have their Flying Club membership number to hand). The 1,000 miles and £20 voucher are only applicable on your first ever purchase with Virgin Wines. Flying Club members who have made a purchase with Virgin Wines prior to the launch of The Virgin Wines Club on 01/09/03 are not entitled to the 1,000 miles or £20 new customer voucher. The £20 voucher can only be used against any non-discounted case on their site. For full Terms & Conditions of membership visit www.virgin.com/flyingclub/wineclub 19.3 Spending Miles in the UK and Europe a) Babylon at The Roof Gardens Flying Club members can spend their miles for the following meals: 25,000 miles for a set menu 3 course lunch for two people, including wine (Monday to Sunday). Service charge included at 12.5%. 30,000 miles for a 3 course dinner for two people. (Monday-Saturday) food only. Service charge included at 12.5%. Any member eating at the restaurant will earn 10 miles per £1 spent. b) Eurostar Passengers must present their Virgin Atlantic airline reward ticket in exchange for a valid Eurostar ticket at the appropriate ticket office listed below, not less than 1 hour prior to departure: Ticketing Offices London St Pancras (Eurostar, Concourse, International Terminal) Ebbsfleet Kent (Eurostar Concourse, International Terminal) Ashford International (Kent) (Eurostar, Concourse, International Terminal) Paris (Gare du Nord)(SNCF/Eurostar, Mezzanine Level) Brussels (Gare Midi/Zuid)(SNCB/Eurostar, Concourse, International Terminal) Lille Europe(SNCF/Eurostar Concourse) Tickets cannot be exchanged at Disneyland Paris. If a passenger fails to present an airline ticket for exchange as outlined above, the Eurostar Partner Railways shall accept no liability to the passenger. If such failure results in the passenger being unable to travel at the date and time booked or at all. Once booking has been confirmed, no changes to the ticket can be made. Passengers may carry without charge up to two suitcases or rucksacks plus one small piece of hand luggage per person. Please note that bookings on Eurostar can be made up to nine months before the date of travel subject to availability. c) Gitcombe House No smoking or pets allowed. Two nights minimum stay required. Guests will need to leave before 10am on the day of their departure and arrive not before 3.00pm on their first day. (This is to allow for thorough cleaning of the barns). All charges for additional nights stay at Gitcombe to the agreed UK ? Flights, Hotels, Car Parking, Insurance, Currency, Group Travel~ reward must be paid direct to Gitcombe House Manager. d) Nirvana Spa Package includes refreshments and use of facilities. Hotel accommodation is available at an additional cost. Guests must be at least 16 years of age. Rewards are restricted to a maximum of five people. Gift vouchers are valid for 12 months and are non changeable and non refundable. e) The Roof Gardens Flying Club members can earn 5,000 miles when purchasing a Premium Membership at £500 for the Roof Gardens. Annual Premium Membership at The Roof Gardens entitles Flying Club members to: The member and 5 guests to free entrance to the club on Thursday and Saturday evenings. Additional guests for GBP15.00 each. 20% Discount off their total bill when they dine during Lunch or Dinner at Babylon restaurant. VIP reservations in Babylon. Complimentary hire of the roof gardens for pre club cocktails and 20 guests, complimentary. Private booth reservations in the club. Discounted rates for all Roof Gardens promotional events. VIP invitations to high profile and celebrity events. Limited Edition Roof Garden Terms & Conditions apply. f) Virgin Balloons A hot air balloon flight for one person taken in the UK. Includes a qualified instructor and glass of champagne. g) Virgin Galactic Only miles earned on Virgin Atlantic Airways flights may be used to redeem for Virgin Galactic flights. Miles cannot be merged or transferred from other member accounts. Miles earned through supplementary Silver Flying Club accounts and/or Family accounts may not be used towards the Virgin Galactic redemption. A Virgin Galactic flight may only be booked for the Flying Club card holder who has earned the relevant mileage and not on behalf of or for another individual. This offer may be withdrawn or amended at any time. Virgin Galactic flights are subject to availability. h) Virgin Holidays Virgin Holidays vouchers may be used towards any brochure priced Virgin Holidays package provided it is booked with Virgin Holidays direct through reservations. There is no maximum limit to the value of the vouchers, which may be used towards any published brochure priced Virgin Holidays package, booked directly through Virgin Holidays. Upon issue, the validity of the voucher may not be extended and the voucher is non refundable. Vouchers cannot be used in conjunction with any other discount, special offer or promotion. Standard Flying Club miles can be earned for the Virgin Atlantic flight when you are taking a package holiday or late deal, provided you are flying in a qualifying booking class. Please refer to Clause 3.2.3 to check if you are travelling in a qualifying class. i) Virgin Wines and the Virgin Wines Club Virgin wines can only be purchased through the Virgin Wines website. Members need to enter their voucher number and password online to use against an order. Selected credit cards will be accepted for payment. Delivery is restricted to the UK mainland (excluding Scottish Highlands). Virgin Wines vouchers are non changeable and non refundable. 19.4 Earning Miles in the USA and Caribbean a) e-Rewards Once members have exchanged e-Rewards EuroRewards Points into Flying Club miles, they cannot be reversed. You must be a Flying Club member to participate. The name on both the e-Rewards programme account and Flying Club account must be the same. Members must allow 6-8 weeks for miles to be credited to their account. Miles cannot be merged or transferred from other member accounts. b) FTD.COM Floral arrangements and gift merchandise only c) Trident Wines Miles will be issued to members for purchases with Trident Wines at a rate of 5% of the total value of the wine order in BDS provided payment is made within 30 days of purchase. 19.5 Spending Miles in the USA and Caribbean a) Bajan Services Miles earned will be based on cost excluding VAT Local VAT is 7.5% Minimum rental period of 7 nights Check out time is 12:00 noon b) FTD.COM Rewards are only available at www.ftd.com or by calling 1-800-592-3899 (outside the US and Canada call 1-630-719-7800 and ask to be transferred to Customer Care). FTD.COM will select the florist to fulfill all orders placed. Offers not available at retail outlets or on Disney products. Limit one certificate per purchase. Remaining purchase balance must be paid using a valid major credit card. Certificates cannot be combined with any other offers. c) Stoutes Car Rental Minimum drivers age is 21 years. Must have held a licence for 2 years. Maximum drivers age is 75 years (if older a drivers certificate giving authority to drive is required). Pick Up and Drop Off is calculated on a 24 hour clock. Cars may be delivered to the airport on arrival or to hotel/villa next day. Drop off can be done at airport on member departure or at hotel/villa. Notice period of 7 days is required. Extras and Upgrades: Members wishing to upgrade cars to large auto, air/con, size or require extras, must do so directly with Stoutes Car Rental and any additional costs must be settled by the member in cash. Group A car - Compact size - 4 seater open topped manual/auto Mini Moke or Man NO a/c car. Group B car - Compact size - 4 seater air/con, manual or auto. Group C car - Economy Size - 5 seater air/con, manual or auto. What's included: CDW, unlimited mileage, local VAT, 24 hour repair service. Vehicles are delivered with 1/3 tank of petrol, members should leave the tank empty. Other important information: Barbados law requires you to purchase a local licence for the cost of BDS$10. Stoutes Car Rental delivery men can issue these on production of your licence. Stoutes 12500 Reward: 1 Day Rental of a Group A, B and C Car with Stoutes; Summer Season. Stoutes 13000 Reward: 1 Day Rental of a Group B and C Car with Stoutes; Winter Season. Stoutes 25000 Reward: 3 Days Rental of a Group A Car with Stoutes; Summer Season Stoutes 30000 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Summer Season Stoutes 32000 Reward: 3 Days Rental of a Group A Car with Stoutes; Winter Season Stoutes 3500 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Winter Season Stoutes 42000 Reward: 5-7 Days Rental of a Group A Car with Stoutes; Summer Season Stoutes 45000 Reward: 5-7 Days Rental of a Group B Car with Stoutes; Summer Season Stoutes 50000 Reward: 5-7 Days Rental of a Group A B and C Car with Stoutes; Summer and Winter Season d) Tall ships The Jolly Roger Pirate Lunch Cruise - Sail with the pirates on Tuesday, Thursday or Saturday. Transportation, barbecue buffet lunch, unlimited drinks and use of snorkel equipment are included. e) The M.V.Harbour master Lunch Cruise - Barbados Wednesday and Friday lunch cruise. Transportation, buffet lunch, unlimited drinks and snorkel equipment are included. f) The M.V. Harbour Master Starlight Dinner Cruise - Barbados Transportation and unlimited drinks are included. g) Tiami Luxury Catamaran Lunch Cruise - Barbados Transportation, a welcome Bucks Fizz drink, unlimited drinks and a delicious buffet also included. Snorkel equipment and floating mattresses provided. h) Virgin Vacations Virgin Vacations vouchers may be used as partial payment for a Virgin Atlantic Vacations Inclusive Tour originating from New York (JFK or Newark), Boston, Washington (Dulles), Miami, Orlando, Los Angeles, San Francisco or Las Vegas unless otherwise specified in the offer. Vouchers are non extendable and are limited to one per passenger. Only available in the USA. 19.6 Earning Miles in South Africa a)Ulusaba Private Game Reserve Flying Club members can earn miles whilst staying in either the Rock Rooms at Rock Lodge or the Safari Rooms at Safari Lodge at the Ulusaba Private Game reserve in South Africa. This is irrespective of the number of Flying Club members in the party. 19.7 Spending Miles in South Africa a) Bill Harrop's "Original" Balloon Safaris Tour includes one hour balloon safari, champagne during flight and a freshly prepared breakfast in the Magaliesburg. b) Thorntree Lodge Accommodation including meals, beverages, transfers and a choice of two activities. Members must pay for personal items such as visas and tips, flights to Victoria Falls and taxes. c) Ulusaba Game Reserve Transfers are not included 3 night break, based on two people sharing Full board basis including: Drinks Flying Club members will be upgraded subject to availability. Valid for midweek and weekend stay subject to availability. Twice daily open vehicle game viewing drives. Daily walking safari. Entertainment:- - Tribal dancers - Board Games - Children's books and games - Fully equipped gym, pool and games - DVD, video music and books - Laundry Service 5 night break at Safari Lodge based on two people sharing Full board basis including: All drinks Flying Club members will be upgraded subject to availability Valid for midweek and weekend Stays subject to availability Twice daily open vehicle game viewing drives Daily walking safari Entertainment: - By tribal dancers - Board games, children's books and games - Fully equipped gym, pool, 2 tennis courts - DVD, video, music and book libraries - Laundry service d) Virgin Active Virgin Active gym membership standard Terms & Conditions apply. Flying Club members will be required to accept and sign on the first visit to the gym. For South African members only. 19.8 Earning Miles in Japan and Asia There are currently no earning partners in Japan and Asia. Japanese rewards are available for Japanese Flying Club members only. Below is a summary of all Terms and Conditions. Please call your Flying Club Helpline for more information. Rewards in Hong Kong are available for all Flying Club members. 19.9 Spending Miles in Japan and Asia a) Christian Tortu The reward is for a seasonal bouquet. Delivery only available to Japanese addresses. Serviced by the selected courier company. Vouchers are valid for 6 months. b) Excel Nailcare Excel Nail Salon is in Aoyama, Tokyo. Flying Club members can choose from the following 4 treatments: 1) Head Spa and a manicure, 2) Head Spa and a pedicure, 3) Hair cut, Head Spa and a hand care treatment and 4) SPA pedicure and a manicure. All treatments are subject to availability and the salon is closed on Tuesdays. Vouchers are valid for six months from date of issue and can be offered to friends and family. c) Helicopter Night Flight The reward is a 20 minute night flight over Tokyo. A typical flight route: Urayasu - Ginza - Roppongi - Shinjuku - Tokyo Dome - Akihabara - Urayasu. Flight path, take off and landing times are all subject to availability and weather conditions. The voucher is valid for 12 months from the date of issue. Lost or stolen vouchers cannot be replaced. Bookings must be made in advance with Excel Air. Please call Flying Club Helpline Tokyo to redeem miles and for contract details. The reward is for one person only and each flight carries 4-8 passengers. Small parties may be combined. d) Hotels For blackout and peak season dates please contact Flying Club. 'One night stay during weekends' refers to stays on Saturdays or the day before public holidays. Arai Ryokan and Hakone Prince Hotel: The mileage is per person per night and includes breakfast and dinner. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest. Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates. The Windsor Hotel and Toutei: The mileage is per person per night and includes breakfast. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest. Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates. Grand Hyatt Fukuoka: The mileage is per room per night (max occupancy is 2). Any additional services must be settled by the guest. The Busena Terrace and The Naha Terrace: The rate is per person per night and includes welcome drink, breakfast and dinner. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest. Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates. More information on hotel packages is available by calling Flying Club. e) Lane Crawford (Hong Kong) Limited The voucher is valid for one year from the original date of issue (assigned date). Not exchangeable for cash or vouchers of smaller denomination. The gift voucher can only be used in Hong Kong. No Lane Crawford Privilege Bonus Points will be given for the use of the gift voucher. The voucher can be used for its full value with no further purchase required. f) Marks & Spencer Vouchers can be used at Marks & Spencer stores in Hong Kong. Vouchers can be applied towards purchase of all items including sale/promotion. Any number of vouchers can be used in any single transaction. Vouchers cannot be exchanged for cash. Validity: No expiry date g) Restaurants Vouchers are not valid if sold or bartered. Lost vouchers cannot be replaced. Please call the restaurant of your choice to make an advance booking. All restaurants are subject to availability. Telephone numbers will be provided with your voucher. Call Flying Club for more information. Arisotei, Il Pinolo, Citabria, Fuku Sushi, Hotel Okura and Hotel park Hyatt Tokyo restaurants Vouchers are valid for 6 months from date of issue. No refunds will be given for expenditure of less than the voucher value. Members must pay for any extra expenses not covered by the voucher. h) Thalgo Esthetique Salon Women only. Facial and body treatments. Treatments are available in three salons in Tokyo and Osaka; Shinjuku Takashima, Yurakucho Seibu, Pan Pacific Hotel Yokohama and Harbis PLAZA ENT. The voucher is valid for 6 months from the date of issue and cannot be used in conjunction with any other promotion or special offer. Lost/stolen vouchers will not be replaced. Reservations must be made directly with Thalgo. Please call your Flying Club Helpline for more details. i) Virgin Cinemas Rewards are for four Premier Screen tickets, subject to availability at Virgin Cinemas Roppongi. Vouchers are valid for 6 months from the date of issue and cannot be replaced if lost or stolen. All vouchers and tickets are subject to availability. Available to Japonese members only. j) Virgin Cafe 14,000 Flying Club miles can be used for a 10,000 JPY voucher to be used at Virgin Cafes in Shinagawa and Roppongi. The voucher is valid for 6 months from the date of issue and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced. All additional charges must be settled by the member. Available to Japonese members only. k) Virgin Megastore 10,000 yen vouchers will be sent to members. Vouchers can only be used at Virgin Megastores Shops in Japan. Vouchers are valid for 6 months from date of issue. Available to Japonese members only. l) Wine Reward in Japan Packages offered: A) 1 Bollinger Special Cuvee Brut and 1 Montvillers B) 1 Bordeax and 1 Rhone C) Champagne Set To place an order, please call Flying Club Helpline in Tokyo. Japanese delivery addresses only. 20. AMERICAN EXPRESS AND DINERS CLUB
20.1 American Express
Earning miles: Membership Rewards points must be exchanged in units of 500 with a minimum of 1,000 per transfer (except for Japan and Hong Kong where they must be multiples of 1,000), and may only be transferred to the Flying Club account of the main cardholder. When transferring Membership Rewards points to miles, please allow ten working days for the miles to appear in your Flying Club account, then call Flying Club to book your reward. Miles cannot be transferred back to American Express once credited to your Flying Club account. Membership Rewards points can only be transferred to the main cardholder's account. Where indicated with a cross, Membership Rewards points are not earned: UK USA Japan Hong Kong South Africa Cash Advances X X X X X Buying American Express Travellers Cheques X X X X X Foreign Exchange and Express Cash transactions X X X X X Charges for dishonoured cheques X X X X X Late Payment and referral charges X X X X X Optima CardSM* X X X X Blue Credit CardTM N/A N/A N/A N/A N/A Finance Charges X X X Membership Plus Finance Charges X X X X American Express CCF Charges X X X X X Administration charges X X X X X Casino chips** X X X X X * In the USA, points can be earned on some Optima CardsSM, please call 1-800-AXP-EARN for clarification. ** In the USA, points can be earned on casino chips, if the casino accepts the American Express Card. In the UK only, Membership Rewards points can only be transferred to your Flying Club account if you are a member of the Membership Rewards-Classic Programme. With the new American Express Gold Charge Cards, the American Express Membership Rewards-Classic Programme is free for the first year for Flying Club members. After that there is an annual fee of £23.50 (including VAT). In Hong Kong there is an annual programme fee of HK$150. In Japan there is an annual programme fee of ¥2,000. Other Terms & Conditions apply and will be sent following enrolment. Membership Rewards points may not be transferred to Flying Club miles in mainland China. UKand South African Flying Club members can earn bonus miles for taking out their first American Express card. Flying Club members in the UK call American Express on 0800 085 7766 for details. Flying Club members within South Africa call: (011) 710 4747. 20.2 Diners Club Earning miles: Available to US residents only. Club Reward points can be transferred into miles in increments of 1,000, with a minimum transfer of 1,000 Club Rewards Points. $1 spent is equal to one mile; however, some card members can earn two miles per $1 spent. Please call Diners Club for details. Certain transactions do not qualify for Club Reward points. Diners Club Terms & Conditions apply. |
||||||||||||||||||||||