2.1 You must be at least twelve years of age to join Flying Club and members under eighteen years need consent from a parent or guardian to join Flying Club and spend miles. You may not transfer or assign your membership to any other individual, trust or estate. Corporations and other business entities are not eligible to become members under the Consumer Terms.

2.2 To apply for membership an individual must either complete an application form, or enrol online or via the telephone. Membership applications must state the applicant's full name, as it appears on their passport, date of birth and preferred mailing address for correspondence. Members cannot state more than one preferred mailing address. Members who are aged between 12-17 years can download a form online, which must be signed by a parent or guardian. This form must then be posted or faxed to your local Flying Club support office, where your account will be automatically set up.

2.3 We will notify you that your application for membership has been accepted by assigning you an account and identification membership number. It is your responsibility to ensure that you take appropriate care of these details to prevent unauthorised persons from accessing your account.

2.4 Not withstanding the other provisions of these Consumer Terms, we retain absolute discretion (such discretion to be exercised reasonably) to accept or reject any application for membership. We also retain absolute discretion to suspend or terminate any membership account following
a) the commission of a fraudulent, irregular, dishonest or suspicious transaction which shall include but shall not be limited to (i) altering documents to procure Miles; (ii) knowingly supplying incorrect information to accrue Miles; (iii) attempting to procure Miles for flights which have not been flown or are not eligible for Miles; or (iv) using or attempting to use stolen or counterfeit tickets; and/or b) the commission of misconduct which shall include but shall not be limited to (i) failure to comply with these Consumer Terms and/or VAA's Condition of Carriage; (ii) misuse of the services and/or benefits which are available to Members from time to time; or (iii) the use of threatening, abusive or insulting language or behaving in a threatening, abusive or insulting manner when dealing with any Virgin staff members or staff members of participating companies.


2.5 You can hold only one Flying Club account at any time. Miles cannot be transferred between Flying Club accounts.

2.6 If more than one account number has been assigned to a member in error, the accounts will be combined and the miles transferred to the new single account, less any duplicated bonuses or miles from the same activity.

2.7 Your membership is valid for three years following your first Virgin Atlantic or partner earning or spending activity in your account. Both your miles and membership will remain active, provided that you complete an earning or spending activity in any three-year period. Earning and spending activities that are subsequently cancelled will not count as a valid activity (Including any refunded spend miles and/or miles earned as a result of a customer relations grievance). Your account validity will revert to three years from any previous earn or spend activity. If you do not have a Virgin Atlantic or Partner earning or spending activity in any three-year period, we will close your account and terminate your membership without notifying you. Any mileage in your account at this date will expire and cannot be transferred to any other account at the point of expiry or in the future.

2.8 With regards to unexpired mileage, the provisions of clause 2.7 will apply.

2.9 Your permanent membership card, account, and any mile therein, remain our property and must be surrendered and returned to us on demand.

2.9.1 In accordance with condition 2.9, mileage and tier points are not the property of the member and cannot and will not be transferred (a)upon death, (b)in relation to domestic affairs or (c)through legal intervention. Individual consideration may be given to cases on the provision of legal documentation relating to the aforementioned, at VAA’s discretion.

2.10 Your preferred mailing address determines the applicability of any local rules or restrictions relating to the services and eligibility for local promotions. You are responsible for notifying us of any change of name, address or other details.

2.11 We retain the right to terminate your membership in the event of any breach by you of the membership Terms & Conditions. Any reward booking made by you either before or after the date of breach will be subject to review, and possible cancellation, by us.

2.11.1 We reserve the right to audit any member’s account at any time, without prior notice. Upon discovery of discrepancies or violations of any terms and conditions of membership, all accruals and/or redemptions will be suspended until the matter has been satisfactorily resolved.

2.12 Authorised Account Users

a) Members may nominate one or more individuals as an "Authorised Account User". An Authorised Account User will be able to make bookings on the member's behalf and redeem miles from the member's account, for themselves, the member or a third party, without the need for confirmation from the member. The member is deemed to consent to all bookings or redemptions made by the Authorised Account User.

b) An Authorised Account User must be over 18 years old.

c) Both the member and any Authorised Account User can make changes to a booking. In the event of any contradictory instructions, the member's wishes shall prevail.

d) Only the member can authorise the addition and removal of, or changes to any Authorised Account User on his or her account.

e) It is the sole responsibility of the member to manage the Authorised Account User and to inform us immediately of any changes.

f) VAA is not liable for the misuse or abuse of an account by any Authorised Account User.


2.13 To cancel your membership of Flying Club, or to seek advice about a lost/stolen card, please call the Flying Club helpline.


2.14 To reach Silver status you must earn 15 tier points in any upgrade cycle. Your upgrade cycle is calculated from the current date of the month to the 1st day of the same month a year previous (i.e. any rolling minimum 12 months maximum 13mths). Once you are a Silver member you will need to earn 10 tier points in your fixed membership period, which will be 12-13 months dependant upon the day you reached the new tier level. For your first renewal, your fixed membership period will be calculated from the remainder of the month plus 12 months. For subsequent renewals you will have the full 13 calendar months to retain your Silver membership status. If you are unable to renew your Silver membership, you will automatically become a Flying Club Red member and will subsequently be sent a Red membership card. Please refer to section 3.23.


2.15 To reach Gold status you must earn 40 tier points in any upgrade cycle. Once you have reached Flying Club Gold you must earn at least 30 tier points within your following fixed membership periods to retain your Gold membership status. For each renewal your tier point balance will reset to 0. This applies to GB Top members who must also earn at least 30 tier points to retain Gold status. If you are unable to renew your Gold membership, you will automatically become a Flying Club Silver member, and will subsequently be sent a Silver membership pack. The rules of Silver membership as detailed in clause 2.14 will then apply. Please refer to section 3.2.3


2.16 Gold Members Family Account

a) Members who have qualified for Gold membership status in the Flying Club programme and have Gold status when Virgin Atlantic receive and process the application, can enrol a maximum of six children aged between 2 and 17 years of age, who reside at the same home address as the Gold member, to earn Flying Club miles. Family members enrolled in this way will be enrolled into a Family Account.

b) Children enrolled in a Family Account can only earn Flying Club miles for qualifying travel on Virgin Atlantic (codeshare flights booked through Virgin Atlantic and ticketed on a Virgin Atlantic prefix VS are not applicable). No Flying Club miles will be earned when using any partner goods or services. In addition, children enrolled in a Family Account will not qualify for any special offers, promotional fares or mileage bonuses.

c) Flying Club miles earned on Virgin Atlantic flights through a Family Account, will be earned on exactly the same fares, and at exactly the same levels, as those earned by standard Red members as laid out in Section 3.2.

d) The Family Account members will be assigned a Red membership card, with a unique membership number, which should be quoted when booking, or checking in for any qualifying Virgin Atlantic flights. Family Account members will not receive any tier points or membership recognition for any of the qualifying Virgin Atlantic flights taken.

e) The miles earned through a Family Account will be transferred automatically into the Gold member's account after each mileage transaction is complete.

f) Gold members can enrol members of their family by completing a simple enrolment form which can be downloaded online. Once completed this must be posted or faxed to your local Flying Club support office.

g) Family Account enrolments must state the family members full name as it appears on their/your passport and date of birth.

h) We will notify you that your Family Account application has been accepted by assigning the member of your family an account and identification membership number. This will be sent to you.

i) Each family member can only hold one Family Account at any time and miles can only be transferred between the Family Account and the Gold member's account.

j) If more than one account has been assigned to a family member in error, the accounts will be combined and any duplicate miles cancelled.

k) We retain absolute discretion to accept or reject any application for Family Account membership or suspend any membership account in the event of irregular or suspicious transactions.

l) Family Account membership is valid as long as the Gold member retains Gold status and holds a valid Flying Club Gold membership card.

m) Should the Gold member fail to retain Gold status, the Family Account will be suspended forthwith. Should the member re-qualify for Gold status at a later date, they may re-apply, subject to the Flying Club Terms & Conditions as laid out in this section and unless we are advised otherwise. Gold members may change the names of the members who hold Family Accounts once per annum, whenever they re-qualify for Gold status. However, only one Family Account may be held per Gold member at any one time with up to six members of your household.

n) If a member enrolled into a Family Account turns 18 years of age, the account will be cancelled and the transfer of miles into the Gold member's account will cease with immediate effect. On turning 18, the member will become eligible to apply for standard Flying Club membership. Flying Club Terms & Conditions will then apply.

o) All correspondence pertaining to the Family Account will be sent to the Gold member to whose account the Family Account is linked. The preferred mailing address of the Gold member's account will determine the applicability of any local rules or restrictions relating to the services and eligibility of local promotions.

p) The Family Account membership card remains our property and must be surrendered and returned to us on demand.

q) You are responsible for notifying us of any change of name, address or other details of members of your family enrolled in a Family Account.

r) We retain the right to terminate a Family Account in the event of any breach of the Flying Club Terms & Conditions. Any rewards booked by the gold member using miles from the Family Account either before or after the date of breach will be subject to review and possible cancellation by us.

s) To terminate a Family Account, please contact your local Flying Club helpline.


2.17 Supplementary Silver Account ("SSA")

a) Members who have qualified for Gold status in the Flying Club programme can enrol one person aged 18 years or over who resides at the Gold member's personal home address, as a new Silver member. The new member will receive a Supplementary Silver membership card and will be enrolled directly into Flying Club Silver.

b) Members enrolled into a SSA will be afforded exactly the same rights as a standard Flying Club Silver member, as laid out in the Flying Club Terms & Conditions, except that, in addition, the Gold member may spend miles from the SSA to pay for a reward, either in part or in full. The Gold member may use miles from their own personal account and the SSA for the same reward, although rewards booked by the gold member using miles from the SSA may only be booked via the Flying Club helpline.Where applicable any Gold member who has an authorised account user noted in their account, this user will also be entitled to spend the miles from the SSA account. Gold members cannot book rewards using miles from the SSA at any airport.

c) Miles earned by the SSA member will not be automatically transferred into the Gold member's account, but will be held in the SSA until either the SSA member or the Gold member wishes to spend them.

d) The SSA member cannot spend miles from the Gold member's account.

e) Gold members can apply for a SSA by completing a simple enrolment form, which can be downloaded online. All applications for a SSA must be counter-signed by the potential SSA holder in order to give authority for the Gold member to spend miles from the SSA and to show that they agree to the Flying Club Terms & Conditions. Once completed this must be posted or faxed to your local Flying Club support office.

f) To apply for a SSA, the gold member must use their home address as their preferred address and confirm these details at the time of applying for a SSA.

g) SSA applications must state the member's full name and date of birth. The Gold member's home address will be used for all correspondence.

h) A Gold member may award the SSA to an existing Flying Club member, so long as both parties agree and the nomination conforms with the Flying Club Terms & Conditions as laid out in this section. The existing member will be awarded a new membership number if applicable and the Gold member may then spend any miles previously earned by the existing account holder.

i) We will notify the prospective SSA member that the SSA application has been accepted by assigning an account and identification membership number, and sending the SSA member a Flying Club Silver membership pack.

j) A Gold member may award only one Flying Club SSA at any time. However, the Gold member may change the SSA holder once per annum when they renew their Gold membership.

k) If more than one SSA has been assigned to a member in error, the accounts will be combined and any duplicate miles cancelled.

l) We retain absolute discretion to accept or reject any application for a SSA membership or suspend any membership account in the event of irregular or suspicious transactions.

m) SSA membership is valid for as long as the Gold member retains Gold tier status and holds a valid Flying Club Gold membership card.

n) Should the Gold member fail to retain Gold status, their ability to spend miles from the SSA will be cancelled with immediate effect. The SSA will remain active until the end of its present membership year, at which time Silver status will only be retained if the Silver renewal threshold has been met as laid out in the Flying Club Terms & Conditions.

o) Should the Gold member re-qualify for Gold membership at a later date, the member may apply for a new SSA by completing a SSA application form.

p) If a SSA holder earns sufficient tier points to qualify for Gold status under the Flying Club Terms & Conditions, the account will immediately revert into a Flying Club Gold account. Flying Club Terms & Conditions will then apply, although, the original Gold member may still spend miles from the Supplementary Account, unless we are advised otherwise.

q) All correspondence pertaining to the SSA will be sent to the SSA holder at the same home address as the Gold member's account. The preferred home address of the Gold member and SSA will determine the applicability of any local rules or restrictions relating to the services and eligibility for local promotions.

r) The SSA membership card remains our property and must be surrendered and returned to us on demand.

s) The SSA holder is responsible for notifying us of any change of name, address or other details.

t) We retain the right to terminate a SSA in the event of any breach of the Flying Club Terms & Conditions. Any rewards booked by either the SSA holder or the Gold member using miles from the SSA either before or after the date of breach will be subject to review and possible cancellation by us.

u) To terminate a SSA, either the Gold member or the SSA holder should contact the Flying Club helpline.

v) SSA membership follows normal programme rules and will expire where there is no earning or spending activity within a 36 month period. Accounts will however automatically become active again following completion of a new earning activity.

2.18 Flying Club Gold members who purchase a full Economy ticket, are guaranteed an Economy seat when booked at least 3 days prior to departure and the Economy cabin or all cabins are full.

2.19 Flying Club Gold members now earn an extra 50% of miles flown when travelling with Virgin Atlantic across all classes. Gold members travelling on a codeshare agreement and with partner airlines will not qualify for the extra miles. This equates to a minimum of 150% of miles flown when travelling in Economy*, 200% of miles when travelling in Premium Economy and 250% of miles flown when travelling in Upper Class. *N class is dependant on route flown.

2.20 Flying Club Gold members receive one complimentary companion ticket upon renewing their Flying Club Gold membership each year. The complimentary companion ticket is valid for 12 months from the date that it is awarded, and all travel must be booked within this 12-month period. However the travel dates do not have to fall within this 12-month period. All other companion ticket terms & conditions apply (see clause 4.4).

2.21 Purchasing and Gifting of Flying Club Miles

a) A member can purchase a total of 30,000 miles each calendar year, in increments of 1000 miles, for their own account and/or for the accounts of another member/other members. There is no limit to the number of members you can purchase for so long as the total number of miles purchased per person does not exceed 30,000 in each calendar year.

b) A member may receive a total of 30,000 gift miles into their own account each calendar year. This may or may not be in addition to any miles (up to a limit of 30,000 miles) purchased by themselves. The maximum that any one member can receive, in any one transaction as a gift, is 30,000.

c) All members must be logged into their Flying club accounts online to purchase miles. If purchasing miles for another member, it is necessary to know that other member’s Flying Club membership number. Customer services are unable to advise of another person’s membership number. Miles cannot be purchased via any method other than online at Virgin Atlantic. Virgin Atlantic will charge a transaction fee to a member each time that member purchases miles, whether for their own account or for another members’ account, or for both. The transaction fee is included in the total cost quoted online at the time of purchase.

d) The purchase and gift facility of Flying Club Miles purchased online through Virgin Atlantic is operated on behalf of Virgin Atlantic by Points International Ltd.

e) Once miles have been purchased or received, miles will be added to a member’s mileage balance, these miles will be indistinguishable from other miles in an account. Miles purchased and received by members are non-refundable and non-transferable.

f) Virgin Atlantic reserves the right to alter the total number of miles that may be purchased and/or received by a member in each calendar year, to alter the level of increment in which miles may be purchased and/or received by a member and to alter the amount of the fee payable by a member when purchasing miles.

g) Virgin Atlantic reserves the right to restrict the availability of purchasing and/or receiving miles by members to certain geographical areas and the purchasing and/or receiving of miles by members is at the sole discretion of Virgin Atlantic.

h) The currency of miles purchased is determined by Virgin Atlantic and is dependent upon a member’s registered country of residence.

i) In completing your credit card details online, you are authorising Virgin Atlantic, or its agent, to charge the total cost of the purchase of miles including the transaction fee and any applicable taxes. The transaction will appear on your credit card statement as 'Virginatlanticmiles virgin.com'.

j) Where an email address is provided by the purchaser of gift miles for the receiving member, Virgin Atlantic Airways has no control over and accepts no responsibility or liability for the content of the confirmation email received by the recipient.

k) No tier points will be earned for any purchase or gift transactions.

l) 002 Flying Club accounts and 004 Flying Co accounts may not purchase or be gifted miles.

m) When miles have been purchased, you will need to log out and log back into your Flying Club account to view your updated mileage balance.

n) Buy miles cannot be purchased unless a previous earning activity is showing in a member's account. Gift miles can be purchased without any previous activity in an account.