3.1 General

3.1.1 You may earn miles from the day you enrol in the programme by travelling with us or using other goods or services supplied by exclusive Flying Club partners as long as you provide your membership number at time of booking or travel.

3.1.2 Members seeking to earn mileage retrospectively can do so for up to six months after the date of travel / activity. Mileage can be claimed online by entering the booking reference or through the presentation of a boarding pass for a particular flight. Any attempt by a member to claim mileage from the same boarding pass on more than one occasion with different carriers will constitute a breach of this agreement and the termination provisions in clause 9.2 will apply.

3.1.3 Details of any Virgin Atlantic mileage earned should appear on your account within 7 days of travel, and any partner credits should appear within 30 days of the activity. Please note that certain airlines may take slightly longer. You will need to save evidence of your mileage entitlement until the miles appear in your account. Flying Club may at its absolute discretion, determine whether any item of proof is sufficient. If any activity has not been added to your account within the above timeframes, requests for retrospective mileage and tier point credits must be made within six months of the qualifying transaction date.

Where tier points do take an extended period to credit to a Member's account, it is possible that these may then not count towards a Member's renewal period if a subsequent tier point activity is credited to the account first. Virgin Atlantic will not be able to further credit any tier points to a new renewal year as a consequence of this, as tier points are credited by flight date. The tier points will however still count towards further upgrade to any next tier as per current upgrade rules detailed in the Flying Club section of the website.

A delayed credit may also cause a Member to downgrade. Virgin Atlantic will in this instance manually upgrade a Member back to correct status upon Member instruction and receipt on the account of the late credit. This will be done after any month's grace period between tier statuses with the renewal tier point balance then resetting to zero. Any possible missing tier bonuses during the grace period will not though be subsequently credited.

3.1.4 Miles and tier points will be issued only for flights actually flown by you and will be based on the class of ticket you have paid for and will not reflect any complimentary or reward upgrades. Miles and tier points will only be credited once travel has been completed, not at time of booking. Miles and tier points cannot be earned on any free or reduced rate tickets including, without limitation, reward travel, upgraded reward travel and travel agent or industry discounts, Vex Courier, Miles Plus Money, airport revenue upgrades, child or infant and complimentary tickets. Miles and tier points have no cash value and are not exchangeable under any circumstances for cash.

3.1.5 Offers of miles and rewards described in each edition of the pocket guide will automatically lapse on the publication of a new edition of the pocket guide. Please refer to our website for the most up to date information relating to membership, miles and reward offers. VAA may offer other rewards and/or opportunities to earn miles for limited periods in other Flying Club publications. Such rewards or opportunities to earn miles will be subject to the Consumer Terms and also to specific requirements as set out in the relevant publication.

3.2 Miles More Friends

3.2.1 This offer is only open to existing Flying Club members who enrol non Flying Club members into the programme through Miles More Friends. Both the current member and the new member must be at least 12 years of age or over to qualify for Miles More Friends bonuses.

3.2.2 Non Flying Club members have to enrol via the email sent by the existing Flying Club member and then take their first flight after joining in order for both parties to earn the bonus miles.

3.2.3 Flying Co administrators, secondary contacts, travel agents, or any other travel bookers making bookings for third parties are not eligible to take part in this scheme. You may not enrol on behalf of new members. They must enrol online accept the Terms & Conditions of Flying Club membership.

3.2.4 For every person you refer who joins Flying Club, you will earn miles on the basis of the cabin in which they complete their first round trip with Virgin Atlantic: the following miles will be awarded: Economy (Y,B,L,M,V,Q,X,N) 2,000 miles, Premium Economy (W,S,K,H) 5,000 miles and Upper Class (J,D,R,Z) 10,000 miles. Miles will only be credited once travel has been completed, not at time of booking. Miles cannot be earned on any free or reduced rate tickets including discounted, without limitation, reward travel, free upgrade and travel agent or industry discounts, Miles Plus Money, infant and complimentary tickets. Travel on codeshare flights and partner airlines will not qualify for miles.

3.2.5 The appropriate number of miles will only be credited to your account once your friend has completed their first flight and the miles earned have been credited to their Flying Club account. Miles can only be earned on enrolments made through the Miles More Friends online process.

3.2.6 For all person referred who subsequently join Flying Club and travel, they will earn bonus miles on the basis of the cabin in which they complete their first round trip with Virgin Atlantic: the following miles will be awarded: Economy, 1,000 miles, Premium Economy 2,000 miles and Upper Class 3,000 miles. Miles will only be credited once travel has been completed, not at time of booking. Miles cannot be earned on any free or reduced rate tickets including discounted, without limitation, reward travel, free upgrade and travel agent or industry discounts, Miles Plus Money, infant and complimentary tickets. Travel on codeshare flights and partner airlines will not qualify for miles.

3.2.7 Virgin Atlantic reserves the right to cancel this offer at any time and the mileage levels listed are subject to changes at any time.

3.2.8 You may refer as many new members as you like through Miles More Friends, but you will only earn bonus Flying Club miles on the first ten who enrol and then take a qualifying flight.

3.2.9 Virgin Atlantic will not be responsible for email messages that are sent by Flying Club members that are undeliverable or cannot be opened by the recipient.

3.2.10 The emails you send to your friends will be the only communication they receive from us until they have joined Flying Club and agreed to our standard Terms & Conditions. Their email address and details will not be used for any other purpose until this time.

3.2.11 Virgin Atlantic reserves the right to change, suspend or discontinue any aspect of the Miles More Friends offer pages, including the availability of any features, information, database or content or restrict your access to parts or all of the offer pages without notice or liability.

3.2.12 Following amendment to the Miles More Friends offering on 29 November 2006, any member who introduced a new enrollee prior to this date will still be credited bonus miles for up to six months. Should the new enrollee not have flown prior to 31 May 2007, it will no longer be possible for the introducing member to claim introductory miles for this particular member. Both, original member and new member should instead look to earn miles under the new offering by introducing other new members and encouraging them to fly.


3.3 Virgin Atlantic

3.3.1 You automatically qualify to earn miles and tier points from your first revenue flight in Economy, Premium Economy or Upper Class. When travelling in Economy (V,X,N) you will earn 50% of the miles flown, (Y,B,L,M,Q), you will earn 100% of the miles flown, in Premium Economy (K,H) you will earn 125% of the miles flown, (W,S) you will earn 150% and Upper Class (R,Z) you will earn 150% of the miles flown, (J,D) you will earn 200% of the miles flown.

3.3.2 Flying Club Silver members will now earn an extra 25% of base miles flown and Flying Club Gold members will now earn an extra 50% of base miles flown, when travelling with Virgin Atlantic across all classes. Flying Club Silver and Gold members travelling on a codeshare agreement and with partner airlines will not qualify for the extra miles.

3.3.3 Tier points are earned for each qualifying one-way flight taken as a Flying Club member. The number of tier points earned per qualifying Virgin Atlantic flight is determined by the fare class paid. Tier points earned per one way to all Virgin Atlantic destinations with the exception of Sydney are: 5 for Upper Class, 3 for Premium Economy and 2 for Economy travel.

3.3.4 Tier points will also be earned when travelling with Singapore Airlines when earning miles in qualifying classes. Please refer to Singapore Airlines' Terms & Conditions in clause 16 for qualifying booking classes. Some limited tier points can also be earned when earning miles in a qualifying class with partner airlines.

3.4 Partner Companies

3.4.1 Additional conditions affect the way you may earn miles from other participating companies. These appear on our website and in other Flying Club publications and apply in addition to these Consumer Terms.

3.4.2 A member may only earn miles from participating companies for flights or other goods or services actually taken up by that member, except in circumstances expressly provided for elsewhere in these Consumer Terms.

3.4.3 To ensure you earn the correct miles, you will need to give your name (as it appears on your membership card) and your account number to the participating company or when specified by the participating company or VAA. You should show your Flying Club membership card at the relevant time and make sure your account number has been correctly recorded by the participating company.

3.4.4 Once miles have been awarded to your Flying Club account or to an account with another airline for an activity on Virgin Atlantic or a Virgin partner the miles cannot be transferred between the two accounts.

3.4.5 Members cannot earn American Express bonus Membership Rewards or Flying Club miles on American Express cards without completing and obtaining approval on the appropriate enrolment form. Members must expressly state their Flying Club membership number on this form. The bonus miles offer cannot be used in conjunction with any other offer. Please refer to 4.46.

3.4.6 Any attempt by a member to claim mileage and tier points from the same boarding pass on more than one occasion with different carriers on more than one Frequent Flyer Programme will constitute a breach of the Terms & Conditions. The termination provision in clause 9.2 will apply.

3.5 Cancelled Flights or Involuntary Transfers

3.5.1 If you are transferred to another VAA flight or partner airline, which differs from the original issued ticket, the mileage earned on the resulting flight will be credited to your account. However if you are involuntarily transferred to a non-partner airline, you may request miles for your original VAA booking, in circumstances within VAA's control. In this case you will be required to send in a cover letter to outline the original flight details, along with a copy of your original boarding pass and new ticket details, to your local Flying Club department. Please note: VAA would not credit original flights for the following reasons - natural disasters/disruption, weather, fire, strikes, war, civil unrest and closed airports.