5.1 All members are able to view account information online. Japanese Flying Club Red members can select to receive a paper statement in addition to viewing their account online. All other Red member regions will only have the option of viewing their account details online. Clause 14 will also apply.

5.2 If you have earned miles that do not appear on your statement, you should send any relevant and original documentation (copies may not be accepted) to your local VAA office.

5.3 Any account discrepancies must be notified to VAA within six months of the date on which relevant miles are claimed to have been earned, or such miles will be forfeited.

5.4 No final statement is issued warning of account (and mileage expiry). Accounts (and miles) expire three years after the last earning or redemption activity. Members can track account status by registering online.