Please choose a section from the topics below

Q Can I change the name on my ticket?
A Virgin Atlantic does not permit name changes on any ticket purchased.

Q Does Virgin Atlantic offer a Senior Citizen discount?
A We no longer offer Senior Citizen discount online.

Q Do you offer student fares?
A Virgin Atlantic does not sell student fares. We advise you to contact your local Student Travel Agency for further assistance.

Q Where do I find current flight availability?
A You can book online by going to the 'Book Flights and More' section of this site or you can telephone Reservations where our travel advisors will be happy to help you.

Reservations Department numbers:
UK: 0844 209 7777
Australia (Sydney): 02 9244 2747
Australia (Melbourne): 03 9920 3887
Australia (Brisbane): 07 3407 7188
Australia (Perth): 08 9229 9212
Australia (Adelaide): 08 8306 8411
Caribbean: 1 800 744 7477 or Barbados 1 246 228 4886
China: +86 21 53 534600
Hong Kong: 852 2532 6060
India: +91 11 51501300/05
Japan: 03 3499 8811
Nigeria: +234 (0) 1 3202747
South Africa: 1300 727 340
USA: 1 800 862 8621

Q Can I book a ticket online for someone else if I am not travelling?
A It is possible to buy a ticket online when the credit card holder will not be travelling to most of our destinations from the UK and US, provided there is a minimum of 7 days before departure. Paper tickets must then be mailed to the billing address of the credit card holder to ensure security. Currently the credit card holder has to be one of the passengers travelling to Cape Town, Johannesburg or Lagos.
Please note: You currently cannot book a ticket online for someone else when doing a flying club milesplusmoney booking. Please contact us to make a third party milesplusmoney booking.

Q. When paying for things at the airport with my debit or credit card will I be asked for my PIN number if I have a Chip and PIN card?
A Yes, from 14th February 2006 if you are:

• Collecting tickets at the airport
• Paying for date changes or upgrade fees at the airport
• Paying for excess baggage charges at the airport
• Purchasing exit row seating at the airport

You will be required to provide a PIN number if your debit or credit card is Chip and PIN enabled. If you do not have a Chip and PIN enabled card you will continue to sign for purchases in the normal way.

Q. Is there a fee if I request a traditional paper ticket?
A You will incur a charge if you wish to have a traditional paper ticket in preference to an E-Ticket on routes where an E-Ticket could be used. This applies for initial ticketing and exchanges as well as when requests are made for the conversion of an E-Ticket to a traditional paper ticket. Please be aware these charges are non-refundable. As charges vary according to where the ticket is issued, please contact us for further information.