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What are e-tickets?
How do I qualify for an e-ticket?
How do I know my booking has definitely been made?
What is this receipt?
What if my receipt is stolen?
How do I change my flight when I have an e-ticket?Will you be extending e-ticket to other routes?
Will e-ticketing become available to people not booking via the website?
Is e-ticketing available on code share flights?


Q What are e-tickets?
A Electronic Tickets (E-Ticket) are maintained within Virgin's Reservations system and alleviate the necessity of a Paper document being issued. However, due to immigration and security requirements we will issue an E-Ticket Receipt that can be generated via e-mail/fax or manual document (by post).

E-Tickets provides the following customer benefits:

• No more lost, misplaced or even stolen tickets
• Faster check in - all passenger details are ready and waiting
• You can change your flight shortly before departure (subject to availability and charges may apply; you must go to the ticket desk at the airport of departure to confirm any changes)
• It's a more environmentally conscious way of operating, with far less paper being used up

Q How do I qualify for an e-ticket?
A E-Tickets are available on all Virgin (VS) network flights with the following exceptions:

• Codeshare flights (excluding Continental Airlines codeshare flights and Singapore airlines)
• Bookings including an OPEN sector

We now book e-tickets over the phone and issue tickets without the card holder having to be present.

Q How do I know my booking has definitely been made?
A We will email/fax you a receipt once your ticket is issued . (In the US, you will also receive a credit card confirmation of charge via regular mail).

Q What is this e-ticket receipt?
A This e-ticket receipt is a record of your electronic ticket, which is stored electronically in a computer reservations system. It contains a booking reference number and details of your flight.

Q What if I lose or misplace my receipt?
A Simply contact us by email, phone or in person and we will email you a new one. If you are not able to access the Internet, we can print one out for you to pick up.

Q What if my receipt is stolen?
A Unlike with paper tickets, this is not a problem. We can quickly provide you with a new receipt.

Q How do I change my flight when I have an e-ticket?
A As you would normally. The good news is that with this new system you can now change your flight shortly before departure without having paper tickets re-mailed to you (you will need to visit the Virgin Atlantic ticket desk at the airport to confirm any changes).

Q Will you be extending e-ticketing to other routes?
A E-Ticket is a mandatory service with all Virgin Atlantic flights across our route network.

Q Will e-ticketing become available to people not booking via this website?
A E-Ticket is available via all our distribution channels, i.e. Website/Call Centre and Travel Trade.

Q Is e-ticketing available on code share flights?
A Apart from Continental Airlines and Singapore Airlines, no, only ones operated by Virgin Atlantic aircraft. This means that flight numbers in the 2000, 4000, 7000 and 8000 range will not be e-ticketed. However, we plan to implement Interline/Codeshares flights with other Partners shortly.