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Q Can I claim miles after I have travelled on Virgin Atlantics' partner airlines?
A Yes, all you need to do is fill in the partner activity claim missing miles form, print it out and send it to the address shown at the bottom of the form. Please note: you have to be a logged in flying club member to view the partner claim missing miles form.


Q How far back can I claim miles?
A Claims may be made up to 6 months following the date of your transaction.

Q Can I claim for transactions made on non-air partners, such as hotels?
A Yes, don't forget to send us your original copies of receipts or tickets along with your claim missing miles form. Please note: you have to be a logged in flying club member to view the claim missing miles form.


Q If I was upgraded by Virgin Atlantic at the time of travel, will I be awarded miles as per the upgrade or my original ticket?
A You will be awarded miles as per your original ticket.

Q Can I claim miles for any flights on which I travelled prior to joining flying club?
A You are able to earn the miles and tier points for flights taken prior to joining the flying club. However all retrospective mileage credits must be claimed within six months of the qualifying transaction date.

Q What happens if my Virgin Atlantic flight was cancelled (or disrupted) and I was transferred to an airline which is not a flying club partner?
A You will not be able to earn flying club miles - but may be eligible to earn miles on the other airline's frequent flyer programme that you are travelling on.

Q How long do I have to wait before my miles appear in my flying club account?
A Your miles should appear in your account within 28 days of sending your claim missing miles form. Please note: you have to be a logged in flying club member to view the claim missing miles form.


Q Can I add miles to my account prior to travel?
A No, miles may only be added upon travel being completed.

Q Can I add my friends flights/activity to my account?
A No, miles may only be claimed for your own travel. As this is an individual programme, members may only claim miles for travel they have taken regardless of who has paid for the activity.