1. E-TICKETS:

If you have an electronic ticket (e-ticket), please contact Virgin Atlantic Contact Centre, to cancel your booking and request for a refund.

2. TRAVEL AGENTS:

If you purchased your ticket from a travel agent, you should contact your agent and apply for your refund.

3. PAPER TICKETS:

If you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to the address below:

Virgin Atlantic Airways,
Refunds Department,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU.

Telephone: 01293 747473
Fax: 01293 444456
Email: refunds.hq@fly.virgin.com
Opening hours: 09.00 - 12.00, Monday to Thursday.