Virgin Atlantic flights are operating as scheduled however passengers with non refundable or non changeable tickets wishing to delay their departure or change their destination as a result of UK Foreign & Commonwealth office or US Department of State advice issued after tickets have been purchased.

Occasionally, in the event of a natural disaster or political situation the UK Foreign and Commonwealth office (or in the event of a situation within the UK, or US Department Of State) may advise against all, or all but essential travel, to that area. On these occasions we may offer passengers travelling on Virgin Atlantic flights directly to the affected area, at the time of the incident the following options

Re-book on a later Virgin Atlantic flight

Subject to seasonal supplements being paid. If the new fare is lower the difference will be refunded.

Re-book on a Virgin Atlantic to another destination

Any additional fare cost will be charged. If the new fare is lower the difference will be refunded.

Conditions

• The options will only be available when advice against "all", or "all but essential" travel, is issued by the UK Foreign & Commonwealth office (or in the event of a situation arising within the UK the US Department of State issues a "Travel Warning") and publishes the same on their website at a date after the ticket has been purchased.
• The options will be available for a limited time relating to the specific incident or situation.
• The change in booking must take place before the original flight.
• Travel must be completed within ticket validity or within three months from the original flight, whichever is longer.
• All re-bookings are subject to availability in the ticket class originally purchased
• All re-bookings are subject to the deduction of a reasonable administration fee
• The return flight, if applicable, can be re-booked at the same time,

Passengers can amend their bookings by contacting their travel agents or by calling the nearest Virgin Atlantic reservations centre.

In the event of natural disasters or severe weather conditions passengers may experience some difficulties travelling to and from airports from other areas due to local transportation and other infrastructure disruptions. We strongly advise passengers to make themselves aware of local conditions and seek information from transport and other service providers before their departure.

Passengers on inclusive/package holidays must refer to their tour operators who may not operate the same re-booking policies. Travellers Advice may be found at the following links

UK Foreign & Commenwealth Office

US Department of State

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