The best place to start with your enquiry is by visiting our frequently asked questions. You may be able to find the answer to your question straight away!

To make a flight booking by telephone, contact your nearest reservations centre:

• Reservations: 0844 209 7777 (Open 24 hours/day)
• Upper Class Reservations: 0844 579 1111 (Open 24 hours/day) If you come through to this number and you are not travelling in Upper Class, your call will be transferred.
• Flight Information: 0844 209 7770 (Open 24 hours/day)
• Flying Club Frequent Flyer Programme: 0844 412 2414 (Open 24 hours/day)
• Virgin Atlantic Head Office: 01293 562345
• Website Help: 0844 209 7779
• Special assistance (for disabled or special needs customers and medical enquiries only): 0844 412 4455
• Special assistance (Minicom): 01293 747691
• Preorder Tax free shopping: 0844 579 0055
• Advanced Passenger Information: 0844 209 8703
• Pre assigned seating can be requested through your local reservations office at the time of making your booking. After this please log into the 'Manage Your Flights' section of our website - all you need is your booking reference/e-ticket number.

To call from outside the UK add "+44", where the "+" represents the international dialling pre-fix for the country from which you are dialling. You must also remove the zero from the start of the number. Eg. Reservations would be +44 844 209 7777.

For general enquiries including:

• Flying Club Account discrepancies,
• Any pre-travel enquiries or complaints,

Please complete our Customer Services feedback form or email customer.services@fly.virgin.com.

If you are planning to travel within the next 3 days, please contact your nearest reservations centre.

Flying Club members can also telephone us:

• Flying Club Red - 0844 412 2414.
• Flying Club Silver - 0844 412 3121.
• Flying Club Gold - 0800 072 1234.

Our Flying Club helpline is open 24 hours, 7 days a week.

More Flying Club contact information.

To view our current job vacancies, please visit the Careers section of our website.

If your bag did not arrive at your destination and you reported it to airport staff in the baggage hall, then please call our baggage tracing team for further assistance.

If your baggage has been damaged, then please making a baggage claim immediately.

Contact Customer Relations at Customer.relations@fly.virgin.com.

Alternatively, you can write to us at:

Virgin Atlantic - Customer Relations
PO Box 747
Dunstable
LU6 9AH
UK

Fax: 0844 209 8708

If you have an electronic ticket (e-ticket), please contact Virgin Atlantic
Contact Centre, to cancel your booking and request for a refund.

If you purchased your ticket from a travel agent, you should apply to that agent for your refund.

Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways.

Virgin Atlantic Airways,
UK Refunds,
PO Box 340,
LU6 9LF

Fax: 01293 444456
Email: refunds.hq@fly.virgin.com
Opening hours: 09.00 - 12.00, Monday to Thursday.

Please note - send us all relevant supporting documentation to avoid any delay.

More information about ticket refunds can be found by using our dedicated "Ask A Question" section. Click the button to find out more!