The best place to start with your enquiry is by visiting our frequently asked questions. You may be able to find the answer to your question straight away!

To make a flight booking by telephone contact your nearest reservations centre

• Reservations 0870 380 2007
• Upper Class Reservations 0870 190 9090
• Flight Information 0871 984 0840
• Flying Club Frequent Flyer Programme 0870 161 6059
• Virgin Atlantic Head Office 01293 562345
• Website Help 0870 380 2009
• Special assistance (for all special needs / disability customers and medical enquiries only) 0870 380 2004
• Special assistance (Minicom) 01293 747691
• Preorder Tax free shopping 0870 190 3003
• Recruitment 0870 190 4401
• Advanced Passenger Information 0870 190 0950

To call from outside the UK add "+44", where the "+" represents the international dialling pre-fix for the country from which you are dialling. You must also remove the zero from the start of the number. E.g. Reservations would be +44 870 380 2007.

For general enquiries including:

• Flying Club Account enquiries and descrepencies
• Route network and fares
• Requests for special meals and other services

Or complete our Customer Services feedback form

Or write to us at:

Customer Services or Flying Club Support,
Virgin Atlantic Airways,
The Office,
Manor Royal,
Crawley,
West Sussex,
RH10 9NU

Flying Club members can also telephone us

Flying Club red - 08701 61 60 59
Flying Club silver - 0845 07 45678
Flying Club gold - 08000 721 234
Opening Hours: 07.00 - 22.00 seven days a week.

For more Flying Club contact information click here

Recruitment & Current Job Vacancies

e mail us at recruitment.services@fly.virgin.com.

Missing or damaged baggage
If your bag did not arrive and you reported it to airport staff in the baggage hall please call our baggage tracing team

Damaged baggage
Making a baggage claim



Complaints and feedback on a recent flight

e mail us at Customer.relations@fly.virgin.com

Or write to:

Customer Relations

Virgin Atlantic
PO Box 747
Dunstable
LU6 9AH
UK

Fax:
08701 900959.