Answering thousands of customer calls a week and generating huge revenues every year, our Contact Centre is a buzzing part of our business. It's a massive, fast-moving, well-oiled operation, split into three areas to deal with a wide range of customer needs.

The Service team handles general queries, most of which are to do with existing bookings. The Sales team takes calls regarding the majority of new bookings. And the Premier team is there to take care of bookings for Upper Class passengers and our Flying Club Gold Members.

Whichever team you join, you'll provide superb levels of service from the first call of the day to the last. After all, you're the first point of contact with us for many callers - and the unequivocal 'voice of Virgin' for every one of them. So your success in your role is largely measured by the quality of service you offer.

Naturally, when you first join, we'll spend eight weeks training you up on our products, processes and bespoke booking system. After that, you'll be ready to make your mark in a busy, competitive, often pressurised, but always fun environment. And with your ongoing career development supported by a Team Leader, it's not just our passengers who can go far with our Contact Centre.