We've split our Conditions of Carriage into sections to make it easier to use, simply click the most relevant link below to get started (please note, the Conditions of Carriage will appear below these links).

Most recent revision: Revision 17, 30 December 2009.

Article 1 - What Particular Expressions Mean in these Conditions
Article 2 - Applicability
Article 3 - Tickets
Article 4 - Fares, Taxes, Fees and Charges
Article 5 - Reservations
Article 6 - Check-In and Boarding
Article 7 - Refusal and Limitation of Carriage
Article 8 - Baggage
Article 9 - Schedules, Delays, Cancellation of Flights and Denied Boarding
Article 10 - Refunds
Article 11 - Unacceptable Conduct Aboard Aircraft
Article 12 - Arrangements for Additional Services
Article 13 - Administrative Formalities
Article 14 - Successive Carriers
Article 15 - Liability for Damage
Article 16 - Time Limits for Baggage Claims, Processing of Baggage Claims, and Time Limits for all Actions for Damages
Article 17 - Other Conditions
Article 18 - Interpretation