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CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE
We've split our Conditions of Carriage into sections to make it easier to use, simply click the most relevant link below to get started (please note, the Conditions of Carriage will appear below these links).
Most recent revision: Revision 22, 23rd August 2011. Article 1 - What Particular Expressions Mean in these Conditions Article 2 - Applicability Article 3 - Tickets Article 4 - Fares, Taxes, Fees Charges, Governments Scheme Costs and Surcharges Article 5 - Reservations Article 6 - Check-In and Boarding Article 7 - Refusal and Limitation of Carriage Article 8 - Baggage Article 9 - Schedules, Delays, Cancellation of Flights and Denied Boarding Article 10 - Refunds Article 11 - Unacceptable Conduct Aboard Aircraft Article 12 - Arrangements for Additional Services Article 13 - Administrative Formalities Article 14 - Successive Carriers & Codeshare Services Article 15 - Liability for Damage Article 16 - Time Limits for Baggage Claims, Processing of Baggage Claims, and Time Limits for all Actions for Damages Article 17 - Other Conditions Article 18 - Tarmac Delay Contingency Plan Article 19 - Interpretation ARTICLE 2 APPLICABILITY
2.1 General
Except as provided in Articles 2.2 and 2.4, these Conditions of Carriage apply as supplemented by article 17 wherever we are the operator of your flight or where our Airline Designator Code appears in the 'carrier' box of your ticket. 2.2 Charter and package tour holiday operations If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the charter agreement or your Ticket. If carriage is performed pursuant to a package tour holiday contract with a third party these Conditions of Carriage apply to your carriage by air, with the exception of those provisions dealing with refunds. 2.3 Code shares On some services we have arrangements with other carriers known as "code shares". This means that even if you have a reservation with us and hold a ticket where our name or Airline Designator Code is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply we will advise you of the carrier operating the aircraft at the time you make a reservation whenever your reservation is made directly with us or, if made through an Authorised Agent, we shall try to make sure that the Authorised Agent gives you such information. 2.4 Overriding law 2.4.1 These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or laws which apply to your contract of carriage, in which event such Tariffs or applicable laws shall prevail. 2.4.2 If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid. 2.5 Conditions prevail over regulations Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we may have dealing with particular subjects, these Conditions of Carriage shall prevail. 
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