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PASSENGER ASSISTANCE AT THE AIRPORT

Since the introduction of EU Regulation 1107/2006 in July 2008, airlines are no longer able to provide direct assistance to passengers at European airports. The provision of assistance is now provided by the airport authority.

If you, or any members of your party, have any special needs at the airport or inflight, or pre-existing medical condition(s) we're here to help.

If travelling from the UK, you must contact our Special Assistance Department in advance so that we can make any arrangements.

If you are overseas please contact your local Virgin Atlantic Reservations Office who will liaise with us on your behalf.


PASSENGER MOBILITY ONBOARD

Disabled passengers
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MEDICATION AND ASSISTANCE DURING THE FLIGHT

Medication and assistance during the flight
If you are using medication please advise our Special Assistance Department or local office.

It’s best to carry medication in your hand luggage and if possible bring the prescription with you to facilitate customs clearance.

Our flight attendants will be happy to provide water to help you take oral medication. However, they are not allowed to provide medical services such as giving injections. If you require medication to be administered by hypodermic syringe or needle inflight please contact our Special Assistance Department.

Flight attendants cannot lift passengers, assist with eating (with the exception of opening packets or cutting up food) or personal hygiene.

If you require these types of assistance you will need to be accompanied by an escort or personal attendant.

Find out more about the medical facilities available onboard our flights

BAGGAGE ALLOWANCE

Passenger mobility onboard
All wheelchairs, sticks, crutches, walking frames and any other mobility aids or medical equipment are carried free of charge and not as part of your normal baggage allowance.

Please advise Special Assistance of the type of wheelchair you’re using to help our airport staff prepare for loading and storing it.

Click here for more information on baggage

VISUALLY IMPAIRED PASSENGERS

Visually impaired passengers
Passengers travelling alone can be escorted through the airport and boarded before other passengers.

Please call us before you travel if you have specific seating requests, or if you would like us to send landing cards or customs and immigration forms. All planes carry large print and Braille safety cards.

On selected flights assistance dogs are allowed on board. Find out more about our assistance dogs policy here.


DEAF AND HARD OF HEARING PASSENGERS

Deaf and hard of hearing passengers
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Passengers aged 12-15 travelling alone must contact reservations to make a booking

Children must be aged 2-11 at the time of travel

Infants do not occupy a seat

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