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The best place to start with your enquiry is by visiting our frequently asked questions. You may be able to find the answer to your question straight away!

Otherwise you can telephone us or email us your enquiries.

If you've got a compliment or a complaint about a recent flight, the best bet is to get in touch with our Customer Relations team.

MISSING OR DAMAGED BAGGAGE

Missing baggage
If your bag did not arrive and you reported it to airport staff in the baggage hall please call our baggage tracing team.

Damaged baggage
Find out about making a baggage claim.


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Infants do not occupy a seat
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