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Q Can anyone redeem the Flying Co miles that the company has earned?
A Rewards can be used by any company employee. However, only the Flying Co Administrator and Secondary Contact can redeem the company's Flying Co miles. To check your company's balance online you will need to log in to your Flying Co online account and click on 'Manage Your Account'.

Q How do I redeem Flying Co miles for rewards?
A All Virgin Atlantic reward flight redemptions (except upgrades) can be made online or by telephone. In order to use the online facility you will need to log in to your Flying Co online account. Once the booking has been made a confirmation email will be sent to the Flying Co Administrator, the Secondary Contact and the traveller. To redeem miles for other rewards, please call the Flying Co helpline on 1 800 744 7477. Please allow a minimum of five working days for your reward to be processed.

Q Are members of the Flying Co and Flying Club loyalty programmes able to combine the miles they have earned for a choice of rewards?
A No, Flying Club miles and Flying Co miles are separate from one another and cannot be combined. Flying Club members can only redeem Flying Club miles for Flying Club rewards, and Flying Co members can only redeem Flying Co miles for Flying Co rewards.

Q Can changes be made to reward flights once booked?
A Once tickets are issued the flight, class of service or name cannot be changed. The date can be changed subject to availability. Please refer to the Flying Co Terms & Conditions for further details.