Q Can Flying Co miles be credited after the date of travel? A Yes, Flying Co miles can be claimed retrospectively up to 90 days from the date of travel (the company traveller must have been a Flying Club member linked to your Flying Co account at the time of the travel).
Flying Co miles may primarily not appear on your statement for the following reasons:
The company traveller's Flying Club membership number was not quoted at the time of making the reservation or at check in. In which case, neither Flying Club nor Flying Co miles will have been credited for qualifying travel.
The company traveller's Flying Club account may not have been linked to your Flying Co account, therefore you will not be able to claim missing miles. For all future travel please ensure that the company traveller is linked.
Travel has not been completed on a Virgin Atlantic flight in a qualifying booking class.
If you don't think any of the above apply, to claim missing miles fill in the claiming missing miles form and either email it back to us, or send it to the address at the bottom of the form with original copies of your boarding pass and tickets or receipts. You will need to be logged in to your online Flying Co account in order to access the claim missing miles form. Please note: you have to be a logged in Flying Co member to access the claiming missing miles form.
