15 CODE SHARES

15.1 Miles will only be earned on a code share flight with a Flying Club airline partner that has a 'VS' prefix (for example flights with a VS prefix operated by CO will qualify). All other code share operated or marketed flights by the partner with an airline other than Virgin Atlantic will not qualify for miles (for example flight with a CO prefix operated by UA will not qualify).

15.2 Air China:
All flights on Air China code share services bearing the 'VS' flight number prefix on the London - Beijing route will earn miles.

15.3 bmi:
All flights on bmi code share services bearing the 'VS' flight number prefix will earn miles.

15.4 Continental Airlines:
All flights on Continental code share services bearing the 'VS' flight number prefix will earn miles.

15.5 Singapore Airlines:
All flights on Singapore code share services bearing the 'VS' flight number prefix will earn miles.

15.6 South African Airways:
All flights on South African code share services bearing the 'VS' flight number prefix will earn miles.

15.7 US Airways:
All flights on US Airways code share services bearing the 'VS' flight number prefix will earn miles.

15.8 Virgin Australia:
All flights on Virgin Blue code share services bearing the 'VS' flight number prefix will earn miles.

15.9 Air New Zealand:
All flights on Air New Zealand code share services bearing the 'VS' flight number prefix will earn miles.

15.10 Cyprus Airways:
All flights on Cyprus Airways code share services bearing the 'VS' flight number prefix will earn miles.

16.1
Members seeking to earn mileage retrospectively can do so for up to six months after the date of travel. For example if you travelled with a Flying Club airline partner on 1st January 2009, you must send the appropriate documentation (itinery/ original ticket and boarding pass) into Flying Club for processing prior to 1st June 2009.
Please be aware that Flying Club airline partners will not accept postal delays or delays due to missing and/or incomplete information for claims made outside the six month claim period.
All mileage levels are for a free return ticket excluding passenger taxes, duties, fees, charges and surcharges.
All reward flights with airline partners are subject to availability.
Blackout dates may apply and certain routes may not be available, please check with Flying Club.
Redemptions are not available on codeshare flights and please note redemptions for unaccompanied minors are not available on codeshare or airline partner flights.
A minimum of 7 days notice is required to secure a reservation.

a) Air China

Miles can be earned and redeemed on Air China’s London to Beijing route only.
Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
First Class: F, A, P
Business Class: C, D, J
Economy Class: B, H, M, K, Y, Z
Discounted Economy Class:L, Q, G, S, V, U, W

Spending miles:
Seats are subject to availability. A minimum of 14 days notice is required to secure a reservation. All mileage levels are for a return ticket excluding passenger taxes, duties, fees, charges and surcharges. Blackout dates apply.

b) Air Jamaica

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Economy Class: Y, K, M, B, L, H, N, Q, T, V, G, X, U, S
Executive Business: J, C, D

Spending miles:
No stopovers or open jaws are permitted. If you wish a stopover, you will need to redeem extra Caribbean - Internal miles. Blackout dates may apply. Seats are subject to availability

A minimum of 7 days notice is required to secure a reservation.

c) Air New Zealand

Earning miles:
Miles may only be earned on flights operated by Air New Zealand.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Long Haul International:
Discounted Economy Class: M, H, Q, V, W, T
Full Economy Class: Y, B
Pacific Premium Economy Class: U, E, O, A
Business: C, D, J, Z
Booking classes that do not qualify for accruals are: I, L, G, S, K, P, F, X, N for international travel.
Tasman & Pacific Island:
Economy: M, Q, H, S
Full Economy: Y, B
Business: C, D, Z, J
Booking classes that do not qualify for accruals are: V, W, T, L, G, K, P, F, X, N for Tasman & Pacific Island travel.
Domestic:
Economy: M, H, Q, V
Full Economy: Y, B
Booking classes that do not qualify for accruals are W, T, L, G, S, K, P, F, X, N for domestic travel.

Spending miles:
One open jaw and one stopover per reward are permitted.
Routes are available as follows:
New Zealand to the Pacific Islands ( Auckland to Fifi/Samoa/Tonga/Rarotonga/Norfolk Island/Tahiti/New Caledonia)
New Zealand to Australia ( Auckland/Wellington/Christchurch/Queenstown to Sydney/Melbourne/Brisbane)
Australia to UK ( Sydney to London) (via Auckland)
New Zealand to Asia (Auckland to Nagoya/Osaka/Tokyo/Hong Kong/Taipei/Shanghai)
Flights originating from any destination within New Zealand other than Auckland will incur an additional Internal reward mileage charge. A minimum of 7 days notice is required to secure a booking.

d) All Nippon Airways

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
First Class: F, A
Business Class: C, Z, J, D, P
Discounted Premium Economy Class: E
Full Economy Class: Y
Discounted Economy Class: B, S, M, K, L, W, H, U, Q, V
Inclusive Tour Economy Class: T, L, K
Japan Internal sector i.e Japan domestic sector, using other carrier operated flights which show an NH flight prefix is applicable for the accrual of miles.
Miles cannot be earned on Inclusive Tour Economy Class: T on charter flights, Free of Charge tickets or Group Inclusive Tour fares.

Spending miles:
Stopovers, stays of more than 24 hours, are allowed in both outbound travel and inbound travel:
When any points in Japan are the destination of the travel originating outside Japan, stopover in Japan in addition to destination will be allowed
For travel originating in Japan, stopovers in Japan will not be accepted but a connection (stay of less than 24 hours) will be allowed
Ground transportation other than at destination will be considered as stopover
Code share flights with NH flight prefix operated by Air Canada, Lufthansa, United Airlines, Varig, Brazilian Airlines and, bmi will not be applicable for award travel
Qualifying code share flights with NH flight prefix operated by Air Japan, Air Nippon, Ibex Airlines Starflyer, Hokkaido International Airlines/Air Do.Skynet Asia do qualify for award travel.
Japan internal sector i.e Japan domestic sector, using other carrier operated flights which show an NH flight prefix is applicable for redemption of miles. Blackouts may apply.
A minimum of 7 days notice is required to secure a booking.

e) bmi

Earning miles:
From most cities, bmi and Virgin Atlantic offer through check in to your final destination, please check at the time of booking. You can also earn the same level of miles on Virgin Atlantic code share flights operated by bmi.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Western European and UK domestic Flights;
Business Class: C, D, J, Y, A, P, I
Premium Economy: S
Economy: B, K
Discounted Economy Class: H, M, Q, V, G, O, W, T , N, E

Mid and long haul Flights:
Business Class: C, D, J, A, P, I
Premium Economy: U, L, Y, S, O, Z
Economy Class: H, Q, B, K, M, V, W
Web promotion class: G, T, N, E

Spending miles:
Rewards are available on the bmi scheduled services but are not available for Palma, Venice or Alicante destinations. All flights are subject to availability and maybe limited during peak periods. No open jaw or stopovers permitted. A minimum of 7 days notice is required to secure a booking. Blackout dates may apply.

f) Caribbean Star Airlines

We are sorry to inform Flying Club members that all earning and redeeming activities on Carribbean Star will be put on hold from 2nd February 2007 until further notice. If you have any questions please contact your Flying Club hotline.

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes: S, L, H, Y, D, B, Q, V

Spending miles:
Open-Jaw Travel:
Open-jaw travel allows passengers to fly from one point of origin to a destination (example: Antigua-Barbados) and then return from another destination (example:St. Lucia-Antigua). A minimum of 7 days notice is required to secure a booking.

g) Continental Airlines

Earning miles:
Miles may only be earned on flights operated by Continental and qualifying flights with Continental's domestic/regional feeder partners CO Express (Express Jet) and CO Micronesia.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Please note Discounted First/Business 'A' Class fares, only earns Economy mileage but Business class tier points.

Spending miles:
One stop over allowed on the most direct route. Stopovers are not allowed on travel within or between the 48 adjacent U.S., Alaska and Canada. A Saturday night stay is required for rewards within or between the 48 adjacent U.S., Alaska and Canada. One open jaw is permitted. A minimum of 7 days notice is required to secure a booking.

h) Gulf Air

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Spending miles:

Open jaws and stopovers are permitted for destinations within the same zone.
Mileage levels refer to direct flights only.
For journeys involving indirect routings, individual sector mileages should be added together.

Zone 1 Destinations include - Jeddah, Riyadh, Muscat, Dubai, Abu Dhabi, Doha, Dammam, Kuwait, Shiraz, Tehran, Mashad, Bangalore
Zone 2 Destinations include - Athens, Istanbul, Larnaca, Beirut, Damascus, Amman, Cairo, Khartoum, Sanaa, Kurachi Zone 3 Destinations include - Peshawar, Islamabad, Lahore, Delhi, Kathmandu, Mumbai, Hyderabad, Koci, Chennai, Thiruvananthapuram, Kolkata, Dhakar
Zone 4 Destinations include - Paris, Frankfurt, London
Zone 5 Destinations include - Bangkok, Kuala Lumpar, Manila

i) Hawaiian Airlines

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Trans Pacific
First Class/ Business: J, P, A*
Economy Class: W, Y, Q, B, N, M

Sydney & South Pacific
First Class/Business: J, P, A*
Economy Class: W, Y, Q, B, N, M

Interlsland
First Class/Business: F, P, J, A*
Economy Class: X, Y, V, S, I, W, Q, B, N, M

*A = upgrade class to first class and earn Economy miles only.

Spending miles:
All mileage levels are for a return ticket excluding passenger taxes, duties, fees, charges and surcharges.
All reward flights with Hawaiian Airlines are subject to availability.
Blackout dates may apply and certain routes may not be available, please check with your local Flying Club helpline. Only flights operated by Hawaiian Airlines itself will qualify to earn and/or redeem miles.
One open jaw permitted. Stopovers are allowed for connecting flights within 4 hours. A minimum of 7 days notice is required to secure a booking.

j) Jet AirwaysEarning miles
Miles may only be earned on flights operated by Jet Airways.
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Discounted Economy Class: Q, S, L, N
Economy Class: Y, M, T, U
Business Class: C, J, Z, I
First Class: F, A

Spending miles
Open jaws are permitted but stopovers and one ways are not permitted.
Routes are available on all Jet Airways’ domestic and international flights.
To make a reservation, please contact your Flying Club helpline.
Blackout dates may apply.
Seats are subject to availability.
A minimum of 7 days notice is required to secure a reservation.
Flying Club members are eligible to redeem miles on Jet Airways marketed and operated flights and also on Jet Airways Konnect (including the Konnect Select cabin) marketed and operated flights.

k) Malaysia Airlines

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
International sectors only:

Promotional Economy Class: S, V
Discounted Economy Class: H, Q, M
Economy Class: Y, W, K, B, U
Discounted Business Class: D
Business Class: C, J
Discounted First Class: A
First Class: F, P

Miles will not be earned on domestic sectors, all MH9000 series code-shared flights and charter flights.

Spending miles:
On all Malaysia Airlines' international and domestic routes except MH9000 series code-shared flights. All reward flights are subject to availability. Blackout dates may apply. Seats are subject to availability.

l) SAS

Earning miles:
Miles will be issued to Flying Club members when travelling in the following qualifying classes:
Business Class: A, C
Discounted Business Class: J, D, Z
Discounted Economy Classes: W, U, K, L, T, G
Mid Economy Class: B, M, H, Q, V, E
High Economy Class: Y, S

First Class and First Discounted Class are not applicable. Inclusive Tour rates do not qualify for miles. Danish and Norwegian domestic flights are excluded from earning miles along with selected Swedish domestic routes. Mileage credit is not available on flights offered by SAS but operated by another airline. Flights between UK and Scandinavia, Scandinavia and Europe and Swedish Domestic flights are based on flat rate mileages ranging between 250 - 1000 miles per qualifying sector. Flights from Scandinavia to US and Asia are based on actual flown miles.


m) Singapore Airlines

Earning miles:
Miles will be issued to Flying Club members when travelling in the following classes;
Suites: R*
First Class: A, F, P.
Business Class: C, D, J, Z.
Economy Class: Y, B, U, M.
Discounted Economy Class: H, K, E, W, L, S

*Only available on selected flights.

Spending miles:
Please note that with immediate effect redemptions on Singapore Airlines in Business and First Class are on hold until further notice. We apologies for any inconvenience.

One stopover and one turnaround open jaw is permitted per round trip journey within the same zone. A minimum of 7 days notice is required to secure a booking.

n) South African Airways

Earning miles:
Miles will be issued to Flying Club members when travelling in the following classes:
Business Class: C, D, J, Z
Economy Class: Y, M, B, K, H, S, Q
Discounted Economy Class: G, L, V, T, W
All other classes do not qualify for mileage.

Spending miles:
Travel within South Africa only: open jaw flights are allowed but must return to point of origin.
24 hour connection may be required for travel between Dakar and New York.
All flights operated by South African Airways as well as feeder airlines SA Express and SA Airlink qualify for Flying Club mileage and redemptions.
A minimum of 7 days notice is required to secure a booking.
All flights are subject to availability.

o) US Airways

Earning miles:
Miles may be earned on the following qualifying classes:
First Class: F, A
Envoy/ Business Class: C, D, Z
Economy Class: Y, B, M, H, Q, N, V, W, L, S, T, G, K, U, E, R

Miles will not be awarded for travel on bulk, charter or other unpublished fares, travel industry reduced rate or other non revenue tickets including reward tickets or flights with US flight prefix operated by any carrier other than US Airways or qualifying flights on one of their 'US Airways Express' regional carriers listed below:

PSA Airlines Inc
Mesa Jet
Chautauqua Airlines
Republic Airlines
Trans States Airlines
Air Wisconsin
Piedmont Airlines
Air Midwest
Colgan Air

Spending miles:
One stopover or open jaw allowed per itinerary for an additional 10,000 miles unless it is a gateway city (connecting to an international flight). A minimum of 7 days notice is required to secure a booking. Blackout dates may apply, seats are subject to availability.

p)Virgin America

Earning miles:
Miles may only be earned on flights operated by Virgin America. Miles earned retrospectively can only be claimed for up to 6 months after the date of travel. Miles will be issued to Flying Club members when travelling in the following qualifying international classes:

Main Cabin: S, L, M, U, E, H, B, V
Main Cabin Refundable: Y
Main Cabin Select Instant Upgrade: Z, Q
Main Cabin Select: O, W
First Class: I, D, C, J


q) Virgin Australia

Earning miles:
Miles may only be earned on flights operated by V Australia. Miles earned retrospectively can only be claimed for up to 6 months after the date of travel. Miles will be issued to Flying Club members when travelling in the following qualifying international classes:

Promotional Economy Class: V, Q, A
Discounted Economy Class: K, G, E, N, T
Full Economy Class: Y, B, H
Premium Economy: W, S, R, O
Business Deal: I, D
Business Flexi: J, C

There is no accrual in the following ineligible classes: F, Z, P, M, U, X

r) Virgin Blue

Earning miles:
Miles may only be earned on flights operated by Virgin Blue within Australia. Miles earned retrospectively can only be claimed for up to 6 months after the date of travel. Miles will be issued to Flying Club members when travelling in the following qualifying classes:

Promotional Economy Class: R, V, X
Discounted Economy Class: A, B, C, E, G, H, J, K, M, P, Q, S, T, U
Full Economy Class: N, Y
Premium Economy: O, W

Miles cannot currently be earned on Pacific Blue and Polynesiain Blue.

17.1 Miles may only be earned for full, corporate or rack rates, please check with the hotel at the time of booking. Your Flying Club account details must match the invoice name. Only one credit of miles is available per room per stay unless otherwise stated and miles cannot be spilt between two or more members. Please call Flying Club for further details.

a) Bajan Services

Earning miles:
Minimum rental period of 7 nights
Check out time is 12:00 noon
Local VAT is 7.5%

b) Blakes Hotel



Earning miles:
Miles may be earned for meals if the member is non-resident at the ratio of 5 miles per £1 spent.
All miles earned are per night on double rooms and higher categories.


c) De Vere

Qualifying room rates to earn miles include De Vere Flexible or Advanced saver rates.
Miles will not be earned on any company, group, promotional, airline employee rates, inter-company or employee discount rates, any complimentary, free of charge or barter rooms, any stays in connection with frequent traveller awards, gift certificates or other awards or discounts, wholesale, package tour operator, conference, travel industry discount, special discounted and long stay rates.
No miles will be earned at De Vere Venues.

d) Hotel Du Vin

Qualifying room rates to earn miles exclude airline employee rates, inter-company or employee discount rates, any complimentary, free of charge or barter rooms, any stays in connection with frequent traveller awards, gift certificates or other awards or discounts, wholesale, package tour operator, conference, travel industry discount, special disccounted and long stay rates. Special rates are subject to availability. Bookings made via Hotel Du Vin's website do not qualify for Flying Club miles.



e) Hilton HHonors

Hilton HHonors includes Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn, Homewood Suites by Hilton Hotels, Hilton Grand Vacations Club and The Waldorf Astoria Hotels and Resorts.

Earning miles:
Miles earned are per eligible stay. Qualifying charges include eligible room rates, food and drink, laundry and telephone calls.

Spending miles:
Flying Club members can spend their miles for any reward available on the Hilton HHonors reward chart by exchanging Flying Club miles for HHonors points through the HHonors Reward Exchange. Miles can be transferred into Hilton HHonors points at a rate of 1 for 2 (Minimum level of 10,000 miles and then in increments of 5,000) by calling the Flying Club helpline with your HHonors account number. You must be a member of Hilton HHonors to use the HHonors Reward Exchange. To enrol or to exchange HHonors points for Flying Club miles, members should call HHonors Customer Service on 00 800 444 666 77, members in the USA and Canada can call an automated account enquiry on 1 800 548 8690.

Rates for exchanging HHonors points to Flying Club miles:
10,000 HHonors points into 1,500 Flying Club miles
Hilton HHonors membership, earning and redemption of Points and Miles are subject to HHonors Terms & Conditions. 2002 Hilton HHonors Worldwide.

The transfer will take up to 30 days and a booking cannot be made until the transfer is complete.

f) Holiday Inn

Miles earned are per qualifying stay. Must be a Priority Club® Rewards and Virgin Atlantic Flying Club member and have chosen to earn Virgin Atlantic Flying Club miles in their member profile. Member must register their Priority Club Rewards member number in advance to be eligible. Qualifying rates include most business and leisure rates.

Spending Miles:Flying Club members can spend their miles for any rewards available in the Priority Club Rewards programme www.priorityclub.com Standard Priority Club Rewards Membership Terms and Conditions can be found at www.priorityclub.com

Just exchange Flying Club Miles for Priority Club Rewards points.

g) Hyatt Hotels and Resorts

Earning miles:
Miles will be earned per stay when paying a qualifying rate.

1. If member elects to receive Flying Club miles for a Hyatt stay, member will receive 750 miles for each stay when paying an Eligible Rate.

2. Miles will be awarded on only one Travel Partner programme per stay where member pays an Eligible Rate, regardless of the number of rooms member personally pays for during the stay or the length of the stay.

3. Flying Club members must show their Flying Club programme membership card at check-in. The name on the reservation must match the name on the programme membership card exactly. The miles awarded to the Flying Club account for an eligible stay is defined as "base" miles.

4. For miles to be credited to the member's Flying Club account, it may take up to 6 weeks after check-out at the hotel.

For full Terms & Conditions of Hyatt Gold Passport, please click


h) Intercontinental



Earning Miles:
Miles earned are per qualifying stay. Must be a Priority Club® Rewards and Virgin Atlantic Flying Club member and have chosen to earn Virgin Atlantic Flying Club miles in their member profile. Member must register their Priority Club Rewards member number in advance to be eligible. Qualifying rates include most business and leisure rates.

Spending Miles:
Flying Club members can spend their miles for any rewards available in the Priority Club Rewards programme www.priorityclub.com Standard Priority Club Rewards Membership Terms and Conditions can be found at www.priorityclub.com

Just exchange Flying Club Miles for Priority Club Rewards points.

i) Jumeirah

Qualifying room rates to earn miles exclude airline employee rates, inter-company or employee discount rates, any complimentary, free of charge or barter rooms, any stays in conection with frequent traveller awards, gift certificates or other awards or discounts, wholesale, package tour operator, conference, travel industry discount, special discounted and long stays.

If staying on a non-qualifying room rate, Flying Club miles can still be earned on all Jumeirah spend at the hotel. Qualifying spend means all charges (exclusive of service charge or any taxes) when making use of the food and beverage or any related services including without any limitation telephone calls and laundry services but excluding conference related and third party services.

j)Malmaison

Qualifying room rates to earn miles exclude airline employee rates, inter-company or employee discount rates, any complimentary, free of charge or barter rooms, any stays in connection with frequent traveller awards, gift certificates or other awards or discounts, wholesale, package tour operator, conference, travel industry discount, special disccounted and long stay rates. Special rates are subject to availability. Bookings made via Malmaison's website do not qualify for Flying Club miles.

k) Mandarin Oriental Hotel Group

Earning miles:
Miles may be earned per stay on qualifying rates.

l) Marco Polo Hotels

Earning miles:
Miles may be earned per stay on qualifying rates. Miles cannot be earned on locally negotiated rates.

m) Marriott Hotels

You must enrol into the Marriott Rewards programme before your first stay to ensure that you will earn your Flying Club miles for that stay.

As a Marriott Rewards member you must agree to the Marriott Rewards programme Terms and Conditions. These include but are not limited to the below Terms and Conditions.

Miles are earned based on spend at the hotel. Charges which do not qualify for miles include taxes applied to the room rate, paid outs, purchase of Marriott gift certificates, charges for Marriott contracting services and catering or banquet functions charged to the guest room account.

Brands offering 1 mile per U.S dollar spend award miles on room rate only, with the exception of Horizons Club, which offers 1 mile per U.S dollar spent on all qualifying charges.

Mileage accrual is limited to individual travel. If a member attends a convention or group meeting and individually pays Marriott directly for the room, the member will be eligible to receive miles for the stay. However, contract rooms, rooms reserved by corporations on an ongoing basis, master-billed rooms and rooms booked at the marriott associate rates are not eligible to earn miles. Miles earned from room contracts or military rates at certain overseas locations are subject to local restrictions and may be ineligible for credit.

Wholesale packages and series tours booked through a travel agent are not eligible for miles.

Terms and conditions are subject to change. Please check www.marriottrewards.com for the current and complete Terms and Conditions.

n) Millennium & Copthorne Hotels

Earning miles:
Miles will be earned per stay when paying a qualifying rate. Stays at Kingsgate Hotels do not qualify for any miles.

o) Morgans Hotel Group (formerly known as Ian Schrager Hotels)

Earning miles:
Miles can be earned on any rate.

Miles can be earned on qualifying rates only.

To receive miles, reservations must be made on a published rate through 00800 4969 1770 or via www.morganshotel.com restrictions may apply.

Bookings made by an agent or third-party, such as tour operators, or bookings made via a third-party channels, including but not limited to, expedia.com, hothire.com, orbtiz.com, travelocity.com, and booking.com are not eligible for miles.

Group bookings, airline crew and/or contract rates, employee rates, complimentary rates, and friends and family rates are also not eligible for miles.

For miles to be awarded, the Flying Club Member must have been registered guest and the bill must be in his/her name.

p) Radisson Edwardian

earning miles:
All hotel stays are eligible, with the exception of complimentary stays, redemption stays, stays at discounted rates for airlines, hotels, travel companies and travel agency employees, and hotel stays at group/convention rates, holiday packages and wholesale rates.

A hotel stay refers to one or more successive overnight stay(s).

Flying Club members are asked to present their Frequent Flyer Card at check in.

Mileage credit will only be awarded for rooms purchased by an eligible guest for his or her own occupancy and are limited to credit for one person per room per stay.

Please check at time of booking.

q) Red Carnation Hotels

Earning miles:
A minimum 2 night stay is required on special package or promotional rates to be eligible for miles. Please check at the time of booking for qualifying rates.

r) Shangri-La Hotels and Resorts

Miles can be earned per stay on qualifying rates.

s) Starwood Hotels & Resorts



Starwood Hotels & Resorts include Sheraton Hotels & Resorts, Four Points Hotels, W Hotels, The Luxury Collection, Le Meridien, Westin Hotels & Resorts, St Regis Hotels & Resorts, Aloft and element.

Earning miles:

2 miles per U.S. dollar spent and 3 miles per U.S dollar spent for Gold and Platinum Preferred Guest members on all qualifying charges charged to your room bill. Miles are earned based on total spend at the hotel.

You must be a Starwood Preferred Guest (SPG) member in order to earn Flying Club miles and must enrol into the SPG programme before or during your first stay, to ensure that you earn your Flying Club miles for that stay. When enrolling, make sure you set your preferences to always earn Flying Club miles. Miles are earned based on total spend at the hotel.

Eligible charges include almost all room rates, food & beverage charges, laundry and dry cleaning, telephone and in-rom faxes, in-room movies and in-room video games. Ineligible charges include but are not limited to taxes, service charges, gratuities, parking, recreational charges, airline crew room rates, any portion of a stay in excess of 30 consecutive nights. Pleae check with the hotel at the time of booking.

Converting miles: 1 Starwood Preferred Guest Point = 1 Flying Club mile.

There is a minimum conversion level of 2,500 Starpoints for Preferred Guest members and 1,500 Starpoints for Preferred Plus, Corporate Preferred and Gold Preferred members.

t) Taj Hotels Resorts and Palaces

Earning miles:
Flying Club members can earn miles when staying on a corporate or rack rate only per stay. From time to time additional benefits will be offered to Flying Club, to include discounts upgrades and complimentary refreshments. Such privileges will be provided solely at the discretion of the participating hotel.

u)Worldhotels

Qualifying room rates to earn miles exclude airline employee rates, inter-company or employee discount rates, any complimentary, free of charge or barter rooms, any stays in connection with frequent traveller awards, gift certificates or other awards or discounts, wholesale, package tour operator, conference, travel industry discount, special discounted, travel agent, all merchant and long stays.

All hotel stays are eligible, with the exception of complimentary stays, redemption stays, stays at discounted rates for airlines, hotels, travel companies and travel agency employees, and hotel stays at group/convention rates, holiday packages and wholesale rates.

18.1
a) Alamo Rent A Car

Earning miles:
Miles earned: 1000
Leisure rate: 1000 miles
Miles are earned per rental.

All rentals are subject to availability and Alamo's standard Terms & Conditions apply.
Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period).
Discounted rates are ineligible for Flying Club miles including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals.

b) Avis

Earning miles:
Flexible monetary reward vouchers are available when spending Flying Club miles. The voucher may be used towards any cost associated with your car rental. All rentals are subject to availability and the car rental company's standard T&C apply.

c) Hertz

Earning miles:
All rentals are subject to availability and Hertz standard Terms and Conditions. Miles will be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates.
Miles cannot be earned where a corporate partner's policy prevents miles being awarded.
You must present your Flying Club membership card at the time of collecting your vehicle.

In order for miles to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names, miles earned, rental location and dates of the qualifying rental.

Should the customer fail to pick up the car within 1 hour from pick up time and date, or in the case of airport rentals, within 2 hours of the flight arrival time if a flight number has been provided to Hertz, Hertz reserves the right to charge a No Show Fee of 40 Euros, £40, or the equivalent in the destination currency, exclusive of VAT, as appropiate at station closing time or Midnight at 24hr locations on the reserved pick up date.

Please note effective 12 January 2009 upon collection of your Hertz car at Murcia Airport, it is compulsory for you to accept the Fuel Purchase Option (FPO). This is a one-off charge for the purchase of a full tank of fuel at the start of the rental, and is indicated on your rental agreement.

d) Sixt

Earning miles:
* On all offline and internet private rates of Sixt rent a car and Sixt rent a truck valid at time and place of rental. The discount depends on local availabilities and cannot be combined with specials.
** Subject to availability, not valid for long-term rentals, special cars or trucks.
Mileage reward promotions cannot be combined.
Retroactive mileage collection is only possible within 6 months from the vehicle return date.
The following rates are excluded from mileage collection: Wholesaler rates, US Army, leasing, SIXTI, trucks, ADAC, long term rentals, Deutsche Telekom, EADS, Capgemini, Infineon Technologies AG, Saint-Gobain, REWE, SAP, IDS Scheer, Accident substitute cars, and certain special Internet offers.

e) Stoutes



Minimum drivers age is 21 years. Must have held a licence for 2 years. Maximum drivers age is 75 years (if older a drivers certificate giving authority to drive is required). Pick Up and Drop Off is calculated on a 24 hour clock. Cars may be delivered to the airport on arrival or to hotel/villa next day. Drop off can be done at airport on customer's departure or at hotel/villa. Notice period of 7 days is required.

Extras and Upgrades: Members wishing to upgrade cars to large auto, air/con, size or require extras, must do so directly with Stoutes Car Rental and any additional costs must be settled by the customer in cash.
Group A car, compact size, 4 seater open topped manual/auto Mini Moke or Man NO a/c car.
Group B car, compact size, 4 seater air/con, manual or auto.
Group C car, economy Size, 5 seater air/con, manual or auto.

What's included:
CDW, unlimited mileage, local VAT, 24 hour repair service. Vehicles are delivered with 1/3 tank of petrol, customers should leave the tank empty.

Other important information:
Barbados law requires you to purchase a local licence for the cost of BDS$10. Stoutes Car Rental delivery men can issue these on production of your licence.

Stoutes 12500 Reward: 1 Day Rental of a Group A, B and C Car with Stoutes; Summer Season.
Stoutes 13000 Reward: 1 Day Rental of a Group B and C Car with Stoutes; Winter Season.
Stoutes 25000 Reward: 3 Days Rental of a Group A Car with Stoutes; Summer Season
Stoutes 30000 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Summer Season
Stoutes 32000 Reward: 3 Days Rental of a Group A Car with Stoutes; Winter Season
Stoutes 35000 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Winter Season
Stoutes 42000 Reward: 5-7 Days Rental of a Group A Car with Stoutes; Summer Season
Stoutes 45000 Reward: 5-7 Days Rental of a Group B Car with Stoutes; Summer Season
Stoutes 50000 Reward: 5-7 Days Rental of a Group A B and C Car with Stoutes; Summer and Winter Season

19.1 Rewards cannot be used in conjunction with any other special or promotional offer or discount and are non changeable and non refundable. Unless otherwise stated, all rewards are per person and do not include transport, meals, accommodation, taxes or insurance. Other Terms & Conditions may apply and should be checked at the time of booking. Rewards are subject to availability and blackout dates may apply.

19.2 Earning Miles in the UK and Europe

a) Babylon at the Roof Gardens
Members will earn 10 miles per £1 spent when eating in the Babylon restaurant when spending less than £1,000. (Members do not earn miles on VAT and/or any other additional costs/fees.)

Members will earn 1 mile per £1 spent on room hire, food and beverage for events over £1,000. (Members do not earn miles on VAT and/or any other additional cost/fees.)

b) Bombay Brasserie and the Quilon Restaurant
Flying Club members can earn 250 miles per booking at The Bombay Brasserie and The Quilon Restaurant in London, on production of their Flying Club membership card.

c) e-Rewards
1) You must be a registered member of the e-Rewards opinion panel programme.
2) All e-Rewards T&C apply.
3) Flying Club miles earned through e-Rewards will not earn Flying Club tier points.
4) Only available in the UK and US.

d) Purple Parking
Applicable discounts are available only through the direct Purple Parking link on the Virgin Atlantic website under the Flying Club membership benefits section and via the Virgin Atlantic Contact Centre.
Members will not receive the discount when booked through Purple Parking Reservations or on arrival at Purple Parking.
If the website is unavailable, members may contact the Virgin Atlantic contact centre, members will not be able to receive any discount or mileage through Purple Parking Reservations or on arrival at Purple Parking.
Miles can not be claimed for any bookings retrospectively.
Park & Ride Premium service is only available at London Heathrow.
All bookings are subject to availability and Purple Parking's standard Terms & Conditions apply.

e) Regus
1. You must enrol into the Regus businessworld programme before your first purchase from Regus to ensure that you will earn Flying Club miles for that purchase.
2. Any miles awarded will be made to the businessworld/Flying Club member, upon that member identifying themselves as a holder of a businessworld card. The member must also provide their businessworld membership number with every purchase.
3. Miles will be automatically allocated to the member's Flying Club membership account within 30 days of purchase of Regus products or services.
4. Meeting rooms or offices reserved by corporations, master-billed offices and offices booked at the corporate rates are not eligible purchases to earn miles.
5. Miles may only be earned for full or published rates, please check with the Regus centre at the time of booking.
6. Use of all services and products is subject to availability and may incur additional costs.
7. Businessworld gold memberships are valid for 12 months. Memberships will be reviewed at the end of each term unless cancelled by the member or Regus by giving one month's written notice.
8. Miles will not be awarded for the value of the complimentary Regus businessworld gold membership.
9. As a member of Regus businessworld gold and Flying Club, you may bring one guest into the business lounge or café, provided that Regus determines there is adequate space available. A guest is defined as someone who does not need access to phone or internet services. If a guest is in need of these services Regus will be happy to provide them for an additional fee.
10. This Regus offer may be withdrawn or amended at any time.
11. Terms & Conditions are subject to change at the discretion of Virgin Atlantic Airways Limited and Regus Management Limited.

Full Regus Terms & Conditions apply please visit regus.com/vaaterms

f) Texaco
Texaco Stars may only be converted to Flying Club miles in multiples of 1000. You must be a registered member of the Texaco Star Rewardsloyalty programme first. Star Rewards Terms & Conditions apply. Only available in the UK.

g) The Roof Gardens
Flying Club members can earn 5,000 miles when purchasing a year's high flyer membership for the Roof Gardens Private member's club at a cost of £500.
1. One Roof Gardens Club membership per person.
2. Membership applications are subject to approval by The Roof Gardens Membership Committee.
3. The bill must be paid by the Flying Club Member and cannot be invoiced by a company.
4. This offer is subject to availability and all Roof Gardens and Babylon terms and conditions apply.

h) Tristar
1. Miles earned will be based on cost including VAT.
2. All quotes and bookings are subject to availability and Tristar's standard terms and conditions.

For retrospective claims please email flyingclub@tristarworldwide.com
It is the responsibility of the booker to ensure that the correct Virgin Atlantic Flying Club membership number is entered at the time of booking.
The membership number given must match that of the passenger for miles to be earned.

i) Virgin Cruises
Flying Club members will earn 4 Flying Club miles for every £1 spent on any cruise, stay and cruise, or cruise package.
All bookings must be made directly on the phone with Virgin Holidays Cruises and the Flying Club miles earned do not apply to any fuel surcharges, personal travel insurance, passenger taxes, fees, charges and surcharges.
You must ensure that your Flying Club membership number is quoted at the time of booking to ensure that the miles are credited to your account.
This offer can not be combined with any other offer, promotion or discount including Frequent Virgin Club membership & Tesco Club Card points.
Standard Flying Club miles can also be earned for Virgin Atlantic flights which are included in your Virgin Holidays Cruises package, provided you are travelling in a qualifying booking class. Please refer to Clause 3.3.1 to check

j) Virgin Experience Days
Virgin Experience Days are open to all Flying Club members, however, a postal charge for Experience orders may apply outside the UK.
All Experience orders are despatched on the day the order is received, up to 12 noon. The package is sent out by first class post and should be received within 3 to 5 working days ( the Christmas period may take longer)
This earning offer replaces all previous discounted offers from Virgin Experience Days. This earning offer cannot be used in conjunction with any other offer.
Virgin Experience Days themed boxes that can be purchased through retail outlets only, are not valid for the accrual of miles.
All Experiences may be replaced, modified or withdrawn at any time and a suitable alternative will be offered in its place.

k) Virgin Games
Flying Club members can play for cash or take advantage of some of the free games. In order to play for cash, Virgin Games Terms and Conditions apply and pre-registration is required. Please log to www.virgingames.com for further assistance.
Virgin Games operate their own loyalty programme called the High Flyer Club. The more you play and bet, the more High Flyer points you can earn. High Flyer Club members can translate their loyalty points into Flying Club miles.
1 High Flyer Point = 1 Flying Club mile.
On average members will receive 3 loyalty points for every £100 they wager in bets. Each game has a different loyalty point rate attached to it and members will be awarded points accordingly. Once points have been credited to your Flying Club account, they cannot be transferred back to Virgin Games.

l) Virgin Holidays/Hip Hotels
A 10% discount (for a limited period) will be given to Flying Club members on all brochure priced and 'VHot Deals' holidays, plus 2 miles for every £1 spent on the total value of your booking. All bookings must be made directly on the phone with Virgin Holidays or with Hip Hotels and exclude insurance, accommodation, car hire, excursion and attraction only bookings. The booking must include a flight booked through Virgin Holidays Ltd. The 10% discount (for a limited period) and earned miles do not apply to any fuel surcharges, personal travel insurance, passenger taxes, fees, charges and surcharges. Your Flying Club membership number must be quoted at the time of making a reservation to be eligible for the discount. The discount does not apply to online bookings with Virgin Holidays or Hip Hotels and cannot be combined with any other offer, promotion or discount including Frequent Virgin Club membership & Tesco Clubcard points. Standard Flying Club miles can also be earned for Virgin Atlantic flights which are included in your Virgin Holidays package or 'VHot Deals' or Hip Hotels bookings, provided you are travelling in a qualifying booking class. Please refer to Clause 3.3.1 to check if you are travelling in a qualifying Virgin Atlantic booking class.

m) Virgin Holidays
A 10% discount (for a limited period) will be given to Flying Club members on all brochure priced and 'VHot Deals' holidays, plus 2 miles for every £1 spent on the total value of your booking. All bookings must be made directly on the phone with Virgin Holidays or with Hip Hotels and exclude insurance, accommodation only bookings, car hire, excursion and attraction only tickets. The 10% discount (for a limited period) and earned miles do not apply to any fuel surcharges, personal travel insurance, passenger taxes, fees, charges and surcharges. The booking must include a flight booked through Virgin Holidays Ltd.
Your Flying Club membership number must be quoted at the time of making a reservation to be eligible for the discount. Flying Club miles will only be allocated to the lead name of the booking. The discount does not apply to online bookings with Virgin Holidays or Hip Hotels and cannot be combined with any other offer, promotion or discount including Frequent Virgin Club membership & Tesco Clubcard points.
Standard Flying Club miles can also be earned for Virgin Atlantic flights which are included in your Virgin Holidays package or 'VHot Deals' or Hip Hotels bookings, provided you are travelling in a qualifying booking class. Please refer to Clause 3.3.1 to check if you are travelling in a qualifying Virgin Atlantic booking class.

n)Virgin Money

ISA Promotion
1. This offer is open to Virgin Atlantic Flying Club members who invest in a new Virgin FTSE Tracker ISA between 1 December 2010 and 31 May 2011.
2. The offer is available for online applications only via uk.virginmoney.com/virgin/va/ and on completion of a valid Flying Club membership number.
3. To qualify for the offer, you must make a minimum investment of £75 per month by direct debit (for a minimum of 6 months) or you can invest a lump sum of £1000 or more.
4. The bonus Flying Club miles will only be credited to your own Flying Club account.
5. To qualify for this offer the new Virgin Pension customer must make 6 consecutive payments for a minimum of £75 or a lump sum of £1,000.
6. The offer is limited to 5,000 bonus miles per eligible customer.
7. The closing date for this offer is 31 May 2011.
8. Available to UK residents only.
9. The bonus miles will be credited to the Flying Club account provided in the application process only.
10. There is no cash value for this offer.
11. The offer cannot be used in conjunction with any other Virgin Money offer.
12. Virgin Pension Terms and Conditions apply.

Virgin Money Personal Financial Service Limited is authorised and regulated by the Financial Services Authority (FSA), Registered office: Discovery House, Whiting Road, Norwich NR4 6EJ. Registered in England no. 3072766.

Virgin life insurance
1. This introductory offer is available to Virgin Atlantic Flying Club members who take out a new life insurance policy through Virgin Money.
2. Virgin Money reserves the right to withdraw or suspend the promotion at any time.
3. The offer is limited to 5,000 Flying Club miles during the qualifying period and subject to satisfying all other conditions of the policy.
4. The 5,000 miles will be applied to a valid Flying Club account within 30 days of receiving 3 months of premiums.
5. The offer is available for online applications only via uk.virginmoney.com/virgin/life-va/ and on completion of a valid Flying Club membership number.
6. The offer is limited to 5,000 miles per policy.
7. There is no cash value for this offer.
8. The offer cannot be used in conjunction with any other Virgin Money or Friends Provident offer.
9. Standard Policy Terms and Conditions apply.
10. Available to UK residents only.
11. Life cover is promoted by Virgin Money Personal Financial Service Ltd, and is provided and administered by Friends Provident.

Pension Promotion
1. This one-off incentive is available to Virgin Atlantic Flying Club members who take out a new Virgin Personal Pension between 1 Feb 2011 and 31 May 2011.
2. The offer is limited to 5,000 bonus miles per eligible customer during the qualifying period and subject to satisfying all other conditions of the policy.
3. To qualify for the offer, you must make a minimum payment of £75 per month (for 6 consecutive months) or pay a lump sum of £1000 or more.
4. The bonus miles will be credited within 30 days after the qualifying criteria have been met.
5. This offer is available for online applications only at www.virginmoney.com/va-pension and on completion of a valid Flying Club membership number.
6. The bonus miles will only be credited to the Flying Club account provided in the application process.
7. Virgin Money reserves the right to withdraw or suspend the promotion at any time.
8. There is no cash value for this offer.
9. The offer cannot be used in conjunction with any other Virgin Money offer.
10. Virgin Pension Terms and Conditions apply.
11. Customers who are uncertain about whether they are making sufficient pension provisions should seek independent financial advice.
12. The Virgin Stakeholder Pension and Virgin Unit Trust are provided by Virgin Money Unit Trust Managers Ltd which is authorised and regulated by the Financial Services Authority. Registered office: Discovery House, Whiting Road, Norwich NR4 6EJ. Registered in England no. 3000482. Entered on the Financial Services Authority’s Register (www.fsa.gov.uk/register/), Register Number: 171748.
13. The closing date for this offer is 31 May 2011.

o) Virgin Trains
Miles can only be earned on journeys booked via www.virgintrains.com when the journey you book is to travel on Virgin Trains only and provide your Flying Club membership number at time of booking. Any other journeys or booking channels will not earn miles. If you need to start or end your journey on another Train Operator then you will have to purchase the different journeys separately to ensure you earn your miles on the Virgin Trains journey. When miles will be allocated at different time depending on the type of ticket purchased. Advance tickets are non refundable and require you to travel on a set date and time. Miles will be allocated up to 5 days after the day of travel. Anytime, Off Peak, Super Off Peak and Virgin Business tickets allow more flexibility about the date or time that you travel. Your miles will be allocated up to 65 days after the outward date of travel. Restrospective mile claims must be made within 3 months of outward travel date.

p) Virgin Wines

These terms and conditions apply to members of Virgin Atlantic’s Flying Club, buying wine from Virgin Wines. It is important that you read these terms and conditions carefully.
1.1 You must be at least 18 (eighteen) years old to buy alcohol, and a resident of UK to buy Virgin Wines.
1.2 Virgin Wines only delivers to Mainland UK addresses.1.3 WineBank purchases will not earn Flying Club miles.

q) Worldpoints
Certain products and outlets excluded.
1. WorldPoints can be collected at participating outlets at BAA's UK airports including London Heathrow, Glasgow, London Stansted, Edinburgh, Aberdeen & Southampton. Please visit www.baa.com for our Airport locations.
2. Once miles have been credited to your Flying Club account they cannot be transferred back to BAA WorldPoints account.
3. The Worldpoints programme is not restricted to UK member only
4. WorldPoints scheme Terms & Conditions apply, see www.baaworldpoints.com for full details.



19.3 Spending Miles in the UK and Europe

a) Babylon at The Roof Gardens

1. Rewards include one bottle of selected house wine per table and include coffee or tea plus service charge of 12.5%
2. This offer is subject to availability and all Roof Gardens and Babylon terms and conditions apply.

b) Eurostar
Passengers must present their Virgin Atlantic airline reward ticket in exchange for a valid Eurostar ticket at the appropriate ticket office listed below, not less than 1 hour prior to departure:
Ticketing Offices
London St Pancras (Eurostar, Concourse, International Terminal) Ebbsfleet Kent (Eurostar Concourse, International Terminal) Ashford International (Kent) (Eurostar, Concourse, International Terminal) Paris (Gare du Nord)(SNCF/Eurostar, Mezzanine Level) Brussels (Gare Midi/Zuid)(SNCB/Eurostar, Concourse, International Terminal) Lille Europe(SNCF/Eurostar Concourse) Tickets cannot be exchanged at Disneyland Paris.

If a passenger fails to present an airline ticket for exchange as outlined above, the Eurostar Partner Railways shall accept no liability to the passenger.
If such failure results in the passenger being unable to travel at the date and time booked or at all.

Once booking has been confirmed, no changes to the ticket can be made. Passengers may carry without charge up to two suitcases or rucksacks plus one small piece of hand luggage per person.

No bookings can be made inside 14 days of departure.

Please note that bookings on Eurostar can only be made up to 120 days before the date of travel subject to availability.

c) Gitcombe House
No smoking or pets allowed.
Two nights minimum stay required.
Guests will need to leave before 10am on the day of their departure and arrive not before 3.00pm on their first day. (This is to allow for thorough cleaning of the barns).
Cancellation: Should you cancel your holiday within 8 weeks, or less, of the start of your stay, any miles redeemed for your stay are non refundable.
All charges for additional nights stay at the Gitcombe must be paid direct to the Gitcombe House Manager.

d) Nirvana Spa
Package includes refreshments and use of facilities. Guests must be at least 16 years of age. Rewards are restricted to a maximum of six people. Gift vouchers are valid for 12 months and are non changeable and non refundable.

e) The Roof Gardens
1. One Roof Gardens Club membership per person.
2. Membership applications are subject to approval by The Roof Gardens Membership Committee.
3. You must quote your Flying Club membership number when applying for membership.
4. This offer is subject to availability and all Roof Gardens and Babylon terms and conditions apply.

f) Virgin Balloons
30,000 for a hot air balloon flight for one person taken over the beautiful English countryside.

g) Virgin Cruises
Virgin Holidays vouchers may be used towards any brochure priced Virgin Holidays Cruise package provided it is booked directly with Virgin Holidays Cruise reservations.
There is no maximum limit to the value of the vouchers, which may be used towards any published brochure priced Virgin Holidays Cruise package, booked through Virgin Holidays Cruises on the dedicated telephone number.
Upon issue, the validity of the voucher may not be extended and the voucher is non refundable.
Vouchers cannot be used in conjunction with any other discount, special offer or promotion.

h) Virgin Galactic
1. Once Virgin Galactic launches it's first flight to space, Flying Club will draw a winner from all the entries received.
2. No miles are redeemed at the point of registration, but the Flying Club member must have sufficient miles for the reward when the winner is picked to be eligible.
3. The winner will then be booked for on the next available Virgin Galactic flight. Some Press involvement may be required.
4. Only miles earned on Virgin Atlantic Airways flights qualify for eligibility into the draw and may be used for Virgin Galactic flights.
5. Miles cannot be merged or transferred from other member accounts.
6. Miles earned through supplementary Silver Flying Club accounts and/or Family accounts may not be used towards the Virgin Galactic redemption.
7. A Virgin Galactic flight may only be booked for the Flying Club card holder who has earned the relevant mileage and not on behalf of or for another individual.
8. This offer may be withdrawn or amended at any time.

i) Virgin Holidays
Virgin Holidays vouchers may be used towards any brochure priced Virgin Holidays package provided it is booked with Virgin Holidays direct through reservations. There is no maximum limit to the value of the vouchers, which may be used towards any published brochure priced Virgin Holidays package, booked directly through Virgin Holidays on the dedicated telephone numbers. Upon issue, the validity of the voucher may not be extended and the voucher is non refundable. Vouchers cannot be used in conjunction with any other discount, special offer or promotion. Standard Flying Club miles can be earned for the Virgin Atlantic flight when you are taking a package holiday or late deal, provided you are flying in a qualifying booking class. Please refer to Clause 3.2.3 to check if you are travelling in a qualifying class.

j) Virgin Holidays/Hip Hotels
Virgin Holidays vouchers may be used towards any brochure priced Virgin Holidays package provided it is booked with Virgin Holidays direct through reservations.
There is no maximum limit to the value of the vouchers, which may be used towards any published brochure priced Virgin Holidays package, booked through Virgin Holidays on the dedicated telephone numbers.
Upon issue, the validity of the voucher may not be extended and the voucher is non refundable.
Vouchers cannot be used in conjunction with any other discount, special offer or promotion.

k) Virgin Wines and the Virgin Wines Club
Virgin wines can only be purchased through the Virgin Wines website. Members need to enter their voucher number and password online to use against an order. Selected credit cards will be accepted for payment. Delivery is restricted to the UK mainland (excluding Scottish Highlands). Virgin Wines vouchers are non changeable and non refundable.

19.4 Earning Miles in the USA and Caribbean

a) e-Rewards
1) You must be a registered member of the e-Rewards opinion panel programme.
2) All e-Rewards T&C apply.
3) Flying Club miles earned through e-Rewards will not earn Flying Club tier points.
4) Only available in the UK and US.

b) FTD.COM
Floral arrangements and gift merchandise only

c) Trident Wines
Miles will be issued to members for purchases with Trident Wines at a rate of 5% of the total value of the wine order in BDS provided payment is made within 30 days of purchase.

19.5 Spending Miles in the USA and Caribbean

a) Bajan Services
Miles earned will be based on cost excluding VAT
Local VAT is 7.5%
Minimum rental period of 7 nights
Check out time is 12:00 noon

b) FTD.COM
Rewards are only available at www.ftd.com or by calling 1-800-592-3899 (outside the US and Canada call 1-630-719-7800 and ask to be transferred to Customer Care). FTD.COM will select the florist to fulfill all orders placed. Offers not available at retail outlets or on Disney products. Limit one certificate per purchase. Remaining purchase balance must be paid using a valid major credit card. Certificates cannot be combined with any other offers.

c) Stoutes Car Rental
Minimum drivers age is 21 years. Must have held a licence for 2 years. Maximum drivers age is 75 years (if older a drivers certificate giving authority to drive is required). Pick Up and Drop Off is calculated on a 24 hour clock. Cars may be delivered to the airport on arrival or to hotel/villa next day. Drop off can be done at airport on member departure or at hotel/villa. Notice period of 7 days is required.

Extras and Upgrades: Members wishing to upgrade cars to large auto, air/con, size or require extras, must do so directly with Stoutes Car Rental and any additional costs must be settled by the member in cash.
Group A car - Compact size - 4 seater open topped manual/auto Mini Moke or Man NO a/c car.
Group B car - Compact size - 4 seater air/con, manual or auto.
Group C car - Economy Size - 5 seater air/con, manual or auto.

What's included:
CDW, unlimited mileage, local VAT, 24 hour repair service. Vehicles are delivered with 1/3 tank of petrol, members should leave the tank empty.

Other important information:
Barbados law requires you to purchase a local licence for the cost of BDS$10. Stoutes Car Rental delivery men can issue these on production of your licence.

Stoutes 12500 Reward: 1 Day Rental of a Group A, B and C Car with Stoutes; Summer Season.
Stoutes 13000 Reward: 1 Day Rental of a Group B and C Car with Stoutes; Winter Season.
Stoutes 25000 Reward: 3 Days Rental of a Group A Car with Stoutes; Summer Season
Stoutes 30000 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Summer Season
Stoutes 32000 Reward: 3 Days Rental of a Group A Car with Stoutes; Winter Season
Stoutes 3500 Reward: 3 Days Rental of a Group B and C Car with Stoutes; Winter Season
Stoutes 42000 Reward: 5-7 Days Rental of a Group A Car with Stoutes; Summer Season
Stoutes 45000 Reward: 5-7 Days Rental of a Group B Car with Stoutes; Summer Season
Stoutes 50000 Reward: 5-7 Days Rental of a Group A B and C Car with Stoutes; Summer and Winter Season

d) Virgin Vacations
Virgin Vacations vouchers may be used as partial payment for a Virgin Atlantic Vacations Inclusive Tour originating from New York (JFK or Newark), Boston, Washington (Dulles), Miami, Orlando, Los Angeles, San Francisco or Las Vegas unless otherwise specified in the offer. Vouchers are non extendable and are limited to one per passenger. Only available in the USA.

19.6 Earning Miles in South Africa

a)Ulusaba Private Game Reserve
Miles earned- 6000 for every night stayed in a room at Ulusaba Private Game Reserve (Rock Lodge and Safari Lodge)

19.7 Spending Miles in South Africa

a) Thorntree Lodge
Accommodation including meals, beverages, transfers and a choice of two activities. Members must pay for personal items such as visas and tips, flights to Victoria Falls and taxes.

b) Ulusaba Game Reserve
Transfers are not included.
375,000 miles for a 3 night stay for two people in a Safari Lodge Room.
650,000 miles for a 5 night stay for two people in a Safari Lodge Room.
Stays are on a full borad basis including:
All drinks
Flying Club members will be upgraded subject to availability
Valid for midweek and weekend
Stays subject to availability
Twice daily open vehicle game viewing drives
Daily walking safari
Entertainment:
- By tribal dancers
- Board games, children's books and games
- Fully equipped gym, pool, 2 tennis courts
- DVD, video, music and book libraries
- Laundry service

c) Virgin Active
Virgin Active gym membership standard Terms & Conditions apply. Flying Club members will be required to accept and sign a Virgin Active agreement on the first visit to the gym.
For South African members only and can only be used at Virgin Active South Africa.

19.8 Earning Miles in Japan and Asia
There are currently no earning partners in Japan and Asia.

Japanese rewards are available for Japanese Flying Club members only. Below is a summary of all Terms and Conditions. Please call your Flying Club Helpline for more information.

Rewards in Hong Kong are available for all Flying Club members.

19.9 Spending Miles in Japan and Asia

a) Christian Tortu
The reward is for a seasonal bouquet. Delivery only available to Japanese addresses. Serviced by the selected courier company. Vouchers are valid for 6 months.

b) Excel Nailcare
Excel Nail Salon is in Aoyama, Tokyo. Flying Club members can choose from the following 4 treatments: 1) Head Spa and a manicure, 2) Head Spa and a pedicure, 3) Hair cut, Head Spa and a hand care treatment and 4) SPA pedicure and a manicure. All treatments are subject to availability and the salon is closed on Tuesdays. Vouchers are valid for six months from date of issue and can be offered to friends and family.

c) Helicopter Night Flight
The reward is a 20 minute night flight over Tokyo. A typical flight route: Urayasu - Ginza - Roppongi - Shinjuku - Tokyo Dome - Akihabara - Urayasu. Flight path, take off and landing times are all subject to availability and weather conditions.

The voucher is valid for 12 months from the date of issue. Lost or stolen vouchers cannot be replaced. Bookings must be made in advance with Excel Air. Please call Flying Club Helpline Tokyo to redeem miles and for contract details. The reward is for one person only and each flight carries 4-8 passengers. Small parties may be combined.

d) Hotels
For blackout and peak season dates please contact Flying Club. 'One night stay during weekends' refers to stays on Saturdays or the day before public holidays.

Arai Ryokan and Hakone Prince Hotel: The mileage is per person per night and includes breakfast and dinner. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest.
Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates.

The Windsor Hotel and Toutei: The mileage is per person per night and includes breakfast. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest. Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates.

Grand Hyatt Fukuoka: The mileage is per room per night (max occupancy is 2). Any additional services must be settled by the guest.

The Busena Terrace and The Naha Terrace: The rate is per person per night and includes welcome drink, breakfast and dinner. The voucher is valid for 6 months from the date of issue. Any additional services must be settled by the guest. Mileage can be redeemed for one guest and payment for the second. Please call the hotel directly for rates.

More information on hotel packages is available by calling Flying Club.

e) Marks & Spencer
Vouchers can be used at Marks & Spencer stores in Hong Kong.
Vouchers can be applied towards purchase of all items including sale/promotion.
Any number of vouchers can be used in any single transaction.
Vouchers cannot be exchanged for cash.
Validity: No expiry date

f) Restaurants
Vouchers are not valid if sold or bartered. Lost vouchers cannot be replaced. Please call the restaurant of your choice to make an advance booking. All restaurants are subject to availability. Telephone numbers will be provided with your voucher. Call Flying Club for more information.

Arisotei, Il Pinolo, Citabria, Fuku Sushi, Hotel Okura and Hotel park Hyatt Tokyo restaurants Vouchers are valid for 6 months from date of issue. No refunds will be given for expenditure of less than the voucher value. Members must pay for any extra expenses not covered by the voucher.

g) Sogo Coupons
Coupons are valid for one year from the original date of issue (assigned date).
Not exchangeable for cash or vouchers of smaller denomination.
Coupons can only be used in Hong Kong.
Coupons can be used for its full value with no further purchase required.


h) Thalgo Esthetique Salon
Women only. Facial and body treatments. Treatments are available in three salons in Tokyo and Osaka; Shinjuku Takashima, Yurakucho Seibu, Pan Pacific Hotel Yokohama and Harbis PLAZA ENT.

The voucher is valid for 6 months from the date of issue and cannot be used in conjunction with any other promotion or special offer. Lost/stolen vouchers will not be replaced. Reservations must be made directly with Thalgo. Please call your Flying Club Helpline for more details.

i) Toho Cinemas
Rewards are for four Premier Screen tickets, subject to availability at Virgin Cinemas Roppongi.
Vouchers are valid for 6 months from the date of issue and cannot be replaced if lost or stolen. All vouchers and tickets are subject to availability.
Available to Japonese members only.

j) Virgin Cafe
14,000 Flying Club miles can be used for a 10,000 JPY voucher to be used at Virgin Cafes in Shinagawa and Roppongi.
The voucher is valid for 6 months from the date of issue and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced. All additional charges must be settled by the member.
Available to Japonese members only.

k) Wine Case
Packages offered:
A) 1 Bollinger Special Cuvee Brut and 1 Montvillers
B) 1 Bordeax and 1 Rhone
C) Champagne Set
To place an order, please call Flying Club Helpline in Tokyo. Japanese delivery addresses only.

20.1 American Express

Earning miles:
Membership Rewards points must be exchanged in units of 500 with a minimum of 1,000 per transfer (except for Japan and Hong Kong where they must be multiples of 1,000), and may only be transferred to the Flying Club account of the main cardholder. When transferring Membership Rewards points to miles, please allow ten working days for the miles to appear in your Flying Club account, then call Flying Club to book your reward. Miles cannot be transferred back to American Express once credited to your Flying Club account. Membership Rewards points can only be transferred to the main cardholder's account.

Where indicated with a cross, Membership Rewards points are not earned:

UK USA Japan Hong Kong South Africa
Cash Advances X X X X X
Buying American Express
Travellers Cheques X X X X X
Foreign Exchange and
Express Cash transactions X X X X X
Charges for dishonoured cheques X X X X X
Late Payment and referral charges X X X X X
Optima CardSM X X X X
Blue Credit CardTM N/A N/A N/A N/A N/A
Finance Charges X X X
Membership Plus Finance Charges X X X X
American Express CCF Charges X X X X X
Administration charges X X X X X
Casino chips X X X X X


In the UK only, Membership Rewards points can only be transferred to your Flying Club account if you are a member of the Membership Rewards-Classic Programme. With the new American Express Gold Charge Cards, the American Express Membership Rewards-Classic Programme is free for the first year for Flying Club members. After that there is an annual fee of £23.50 (including VAT).

In Hong Kong there is an annual programme fee of HK$240 for the Turbo programme while it is free of charge for the Basic programme. In Japan there is an annual programme fee of ¥2,000. Other Terms & Conditions apply and will be sent following enrolment. Membership Rewards points may not be transferred to Flying Club miles in mainland China.

UKand South African Flying Club members can earn bonus miles for taking out their first American Express card. Flying Club members in the UK call American Express on 0800 085 7766 for details. Flying Club members within South Africa call: (011) 710 4747.

20.2 Diners Club

Earning miles:
Available to US residents only. Club Reward points can be transferred into miles in increments of 1,000, with a minimum transfer of 2,000 Club Rewards Points. $1 spent is equal to one mile; however, some card members can earn two miles per $1 spent. Please call Diners Club for details. Certain transactions do not qualify for Club Reward points. Diners Club Terms & Conditions apply.