To save you a bit of time, first see if we can answer your question in our Flying Club Online Help section, or take a look at these FAQ's...

Still can't find what you're looking for? Here's how to get in touch.

Telephone us

Flying Club within Australia 1300 727 340 (option 3)

Flying Club outside Australia +61 2 9004 5544
Fax 02 9004 5568

Opening Hours : 10.00 - 16.00 Monday to Friday.

Email us

For pre-travel enquiries and general requests please click here

For post-travel feedback and complaints please click here

Our customer relations team will get back to you within 28 days. The security of personal data is extremely important to Virgin Atlantic and the data will be used in accordance with our privacy policy.

If you have a question about a flight within the next 72 hours, please call us.

To claim missing Virgin Atlantic miles you will need to log in to your account, go to the Manage Your Account section and click on "Claim Missing Miles". To claim missing partner miles, send your boarding stub to:

*Please note that you are only eligible to claim miles a maximum of 6 months after your flown travel date.

USA +1 800 365 9500

KENYA 254 20 2789100

SOUTH AFRICA +27 11 340 3535

HONG KONG +852 2532 6060

CHINA +86 21 5353 4600

INDIA +1-800-102-3000 ( Toll Free )
+91-124-4693030


CARIBBEAN +1 800 744 7477

JAPAN +81 3 3499 8811

AUSTRALIA +61 2 9004 5544

NIGERIA +234 1 461 2755

UAE +971 4 4060 600