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IN DETAIL...
Offering the lowest fare available
Notifying customers of known delays, cancellations and diversions. Delivering baggage on time Allowing reservations to be held at the quoted fare without payment or cancelled without penalty for at least 24 hours after the reservation has been made. Provide prompt refunds where due Assisting and enabling customers with Special needs Meeting customers essential needs during lengthy tarmac delays Handling flight oversales Disclosing cancellation policies and other information Notifying customers in a timely manner of changes to travel itineraries Ensuring responsiveness to customer complaints Identifying the services provided to mitigate passenger inconvenience resulting from flight cancellations and misconnections The Small Print NOTIFYING CUSTOMERS IN A TIMELY MANNER OF CHANGES TO TRAVEL ITINERARIES
Very occasionally operational situations along with unforeseen or extraordinary circumstances require us to significantly change the scheduled departure and arrival dates and/or times of a flight after the booking has been made. In this event we will contact passengers who have booked with us directly, either via our website or our own contact centres, using the mobile telephone number and/or e mail address given to us at the time the booking was made. For passengers who booked through a travel agent or tour operator, we will send the notification message directly to the agent/operator via our reservations system.
Where the change is known in advance we will endeavour to advise passengers and travel agents of significant changes to itineraries at least 14 days before the original scheduled departure date/time. 
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YOUR SHORTCUTS    |