CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE
We've split our Conditions of Carriage into sections to make it easier to use, simply click the most relevant link below to get started (please note, the Conditions of Carriage will appear below these links).
Most recent revision: Revision 22, 23rd August 2011.
Article 1 - What Particular Expressions Mean in these Conditions Article 2 - Applicability Article 3 - Tickets Article 4 - Fares, Taxes, Fees Charges, Governments Scheme Costs and Surcharges Article 5 - Reservations Article 6 - Check-In and Boarding
Article 7 - Refusal and Limitation of Carriage Article 8 - Baggage
Article 9 - Schedules, Delays, Cancellation of Flights and Denied Boarding
Article 10 - Refunds
Article 11 - Unacceptable Conduct Aboard Aircraft
Article 12 - Arrangements for Additional Services
Article 13 - Administrative Formalities
Article 14 - Successive Carriers & Codeshare Services
Article 15 - Liability for Damage Article 16 - Time Limits for Baggage Claims, Processing of Baggage Claims, and Time Limits for all Actions for Damages Article 17 - Other Conditions Article 18 - Tarmac Delay Contingency Plan Article 19 - Interpretation
