If you need onboard oxygen during your flight, we can help out.
Onboard oxygen is free. You will be able to move around the cabin with oxygen and eat and drink.
Asking for oxygen
It is important that passengers who have a medical condition that necessitates additional oxygen while flying, contact special services. Please give a minimum of 72 hours, or 3 working days, notice prior to travel so that arrangements can be made.
The form is in pdf format. If you do not already have it, download the Adobe Acrobat Reader for free now.
If you cannot download the form, ask our Special Assistance team to send you a copy in the post.
Oxygen can be supplied on all routes, subject to availability, at a flow rate of either two or four litres per minute.
In the Economy and Premium Economy cabins you can have oxygen throughout the flight and for take off and landing.
In Upper Class, we can only provide oxygen during the flight – not for take off and landing, as the oxygen cylinder cannot be safely stowed.
If you’re travelling to Sydney and require oxygen at a flow rate of four litres per minute, you’ll need to stopover in Hong Kong - the amount you’d need for this length of flight requires us to top you up with extra cylinders midway through.
Oxygen for children
Children over the age of two or who weigh more than 13kg (29lb or 2 stone 1lb), can either use the standard cannulae or bring their own paediatric cannulae. The oxygen cylinders have a 'fir tree' style connector and accept all sizes of oxygen tubing.
Unfortunately, we’re unable to fly infants under the age of two years old or who weigh less than 13kg (29lb or 2 stone 1lb) if they require oxygen. This is because they are not able to activate the oxygen’s pulse dose system.
Bringing your own oxygen onboard
Oxygen cylinders are classed as dangerous goods, so for safety reasons you cannot bring your own onboard.
Empty cylinders may be carried in your check in baggage, and you can use a portable oxygen concentrator onboard – but please make sure you let our Special Assistance team know you intend to bring it. See our information on medical equipment for more details.