Whether you travel with dogs or cats, we’re happy to fly both around the globe safely and securely in the hold. The hold is heated and air-conditioned just like the cabin.
Don't forget our Flying Paws scheme - this means your furry friends can now earn Flying Club miles. Please see below for our Flying Paws section.
Make sure your pet is allowed onboard (you’ll find details below). You’ll also need to make sure there’s enough space on your flight, so you should have a word with our Shipping department before you book your tickets:
Monday - Friday: 10am - 6pm
Saturday and Sunday: Closed
Monday - Friday: 2pm - 6pm (UK Time)
Saturday and Sunday: Closed
Please call: +61 1 800 016 742
Please call: +27 11 920 8100
Please call: +971 4 2045160
Please call: +1 246 420 7734
We can only accept cats and dogs on our flights. However, we can’t accept snub or pug nose breeds like Pekingese or Persians, or any dog listed under the Dangerous Dogs Act. Please take a look at our conditions of carriage (PDF 401KB).
From most destinations we can take your pet’s booking up to a week before your flight. Please note that for pets travelling to/from Japan and Australia and from South Africa we only accept bookings from appointed IPATA agents. For a list of agents, please visit the IPATA website at www.IPATA.org.
You or your IPATA agent should check your pet in with Virgin Atlantic Cargo four hours before your departure time.
Pets flying alone
You don’t have to be on the flight with your pet.
Virgin Atlantic Airways will not be able to accept any pets that are under sedation.
Food before the flight
It’s best not to feed your pet up to five hours before check in, although you should make sure it has water. We provide water prior to take off and on arrival at destination.
We can fly your pet to and from the following destinations, exceptions do apply:
Barbados, Boston, Chicago, Cape Town, Dubai, Hong Kong, JFK, Johannesburg, Los Angeles, Miami, Narita, Newark, Orlando, San Francisco, Sydney, Vancouver and Washington.
We fly to some destinations several times a day. If you want to travel on the same flight as your pet, you can travel together on the following flights:
There is a lot of paperwork to consider when flying with your four legged friend.
Flying into the UK
Your pet should have passed the UK’s Pet Travel Scheme (PETS). Please visit the DEFRA website or call the Pets Travel Scheme helpline on + 44 (0) 870241 1710 (open Monday to Friday between the hours of 8am and 6pm, UK time).
Here’s more on the paperwork you’ll need, according to your destination:
Flights to the USA
Obtain an Export Health Certificate from your vet, within 10 days before your flight. This is basically a ‘fit-to-fly’ letter and must be on the vet’s letter-headed paper. Alternatively, if you have a pet passport you can get it stamped by the vet and use this as the Export Health Certificate.
Some states may ask you for proof of your dog’s rabies inoculations. If you do not have this information available you may be asked to do this on arrival.
Flights to Johannesburg
An Import Permit from Pretoria
An Export Health Certificate from DEFRA (6256 EHC for dogs and 6257 EHC for cats)
Flights to Barbados
An Import Permit from the Ministry of Agriculture in Barbados
An Export Health Certificate from DEFRA (3890 EHC)
Flights to Dubai
An Import Permit from the Ministry of Environment and Water in Dubai
An Export Health Certificate from DEFRA (3926 EHC)
All rabies inoculation certificates (or a pet passport containing rabies inoculation details)
Your pet must also be micro-chipped or tattooed
Flights to Hong Kong
An Import Permit from the Hong Kong Agriculture, Fisheries and Conservation Department
An Export Health Certificate from DEFRA (3472 EHC)
A signed statement from the shipper, stating the animal has been a resident in the UK since birth or for the last six months
Flights to Australia and Japan
Due to the complexity of paperwork required to enter these countries, VAA will only accept bookings from IPATA pet agents. For further information please call the Virgin Shipping team on 0844 873 8000.
Flights to Canada
An Export Health Certificate from DEFRA (2923 EHC) is needed to enter Canada, along with a copy of your pet's rabies inoculation certificate.
The cost of taking your dog or cat on one of our flights depends on the size of its travel box. Give us a call with the length, height and width of the box and we’ll be able to give you an exact quote.
It is the owner's responsibility, based on the regulations below to determine the correct sized travelling cage. As all dogs and cats are different sizes, we cannot advise you on what cage to obtain. If the cage is judged to be too small for your pet to safely travel on-board our flight, they will be refused travel.
To show our commitment to safe and comfortable pet travel, we have a scheme to reward our furry traveller's human companion – our way of saying thank you for flying Virgin.
If you are a Flying Club member and you fly your pet with Virgin, you will be rewarded with bonus miles as detailed below:
will receive 1000 Flying Club miles
will receive 2000 miles
Just remember to ask for more information when booking your pets travel.
If you are not a member, Join Flying Club Now