You have a 24 hour cooling off period when you book online, unless your flight departs within 7 days. If you decide you want to cancel or change your ticket just contact your local contact centre within 24 hours of booking. If you booked outside of 24 hours you should still call if you wish to make any changes, but fees may apply depending on the fare conditions of your ticket.
If you purchased your ticket from a travel agent, you should contact your agent and apply for your refund.
If you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to the address below:
Virgin Atlantic Airways,
PO Box 1243,