If you are making a claim on behalf of yourself
Please complete the online application form for each ticket holding passenger, and each single journey ensuring all the sections are completed.
We are unable to process any application that does not contain full and accurate flight information. We may require further documents to establish your identity and /or your right to claim
If you are making an application for a passenger less than 18 years old on the date you are making the claim application you will also be required to download a consent form (PDF 90kb) (opens in a new window) . This consent form must be completed and signed by a parent and/or legal guardian and attached to the online application form.
What happens next?
Once your application is submitted you will receive an automated web acknowledgement almost immediately, and this will be followed within 14 days with confirmation your claim has been lodged along with your unique claim reference number. It is important you make note of this claim reference number and quote it in any subsequent communication.
We endeavour to process applications within 6-10 weeks after you have been issued with your unique claims reference number however this time frame will increase depending on volume of applications and the quality of the information provided by the applicant.
Applications will be processed in strict chronological order from date your claim has been lodged.
If you are a claims management company
Please complete one representative online application form for each ticket holding passenger, and each single journey ensuring all the sections are completed
We are unable to process any application that does not contain full and accurate passenger and flight information.
We will require a signed power of attorney for each passenger as well as a consent form for any passengers under 18 years signed by a parent and/or legal guardian. We may also require additional documentation establishing your identity and /or right to claim on behalf of the named passenger.
What happens next?
Once an application is submitted an acknowledgement of receipt will be sent within 14 days detailing the additional documentation required. Once this documentation has been received by us, the claim will then be assessed.
We endeavour to process applications within 6-10 weeks after this additional documentation has been received however this time frame will increase depending on volume of applications, the quality of the information provided in relation to the flight and passengers involved as well as the power of attorney, and where appropriate the consent form.
Applications will be processed in strict chronological order from date complete and accurate documentation including the power of attorney has been received by us.
Passengers unable to access the internet or printing facilities
Please call 0344 871 5612 from the UK or +44 344 871 5612 from everywhere else, leave your full name and address and we will send you a paper application form by post within the following 14 days.