We understand you may need to buy some essential items such as cosmetics, toiletries and basic clothing to keep you going until we can find your baggage.
As long as you let our staff in the baggage hall know your bag has not arrived and they create a Property Irregularity Report, we will reimburse you for these essential purchases when you return home up to the value of $50 if you’re in the States, or the equivalent of £50 in all other destinations. To make a claim, please ensure you keep all the receipts and send them to our Baggage Claims Department.
If your bag turns out to be irretrievably lost, we’ll deduct any sum paid for essential items from the final settlement costs.
To claim reimbursement for essential items, please send us the following information within 21 days of your bag being returned to you:
- Receipts for your purchased items.
- The Property Irregularity Report (PIR) Number given by the airport when you report your delayed baggage.
- Your flight details.
- Your full name and address.
We’ll do our best to attend to your claim as quickly as we can, but it can take between 21-28 days from the date we receive your claim before reimbursement.