Virgin Atlantic passengers were the first air travellers to experience the benefits of pioneering Google Glass technology as they arrive at London Heathrow airport, in an innovative pilot scheme which began in February 2014 for six weeks.
Concierge staff in the airline’s Upper Class Wing used Google Glass and other wearable technology to deliver the industry’s most high tech and personalised customer service yet.
Working with air-transport specialist SITA, we are the first in the industry to test how the latest wearable technology, can best be used to enhance customers’ travel experiences and improve efficiency.
From the minute Upper Class passengers step out of their chauffeured limousine at Heathrow’s T3 and are greeted by name, Virgin Atlantic staff wearing the technology will start the check-in process.
At the same time, staff will be able to update passengers on their latest flight information, weather and local events at their destination and translate any foreign language information.
In future, the technology could also tell Virgin Atlantic staff their passengers’ dietary and refreshment preferences – anything that provides a better and more personalised service.
Following the success of the Wearable technology trial with Google Glass and Smart watches, Virgin Atlantic are reviewing the feedback from customers and staff to further develop the use of this technology to continually improve our customers experience.