Here if you need us

Medical clearance

If your fitness to travel is in doubt, you may need to check your doctor is happy for you to fly.

We want you to be as comfortable as possible on your flight, and medical clearance ensures your doctor is satisfied you’re able to take your journey as planned. It’s covered by clause 7.2 of our Conditions of Carriage.

Doubt concerning your fitness to travel could be due to:

  • A pre-existing medical condition
  • An unstable medical condition
  • Requiring oxygen onboard your flight (read more about onboard oxygen)
  • A recent illness, injury, surgery or hospitalisation
  • Intention to seek treatment overseas
  • A contagious disease (read more about communicable diseases)

Conditions for which you do not need clearance

If you have one of the following conditions, you do not need specific medical clearance to fly:

Mobility conditions including paralysis, Motor Neurone Disease, Multiple Sclerosis or Parkinsons – however, if you think you may need any extra help please give our Special Assistance team a call.

Allergies to food where a reaction is resolved with medication – however, if you have been hospitalised or required adrenaline treatment (EpiPen) in the last 30 days, please let our Special Assistance team know. If you have special meal requirements because of your allergy, please let us know at least 48 hours before your flight.

As long as your condition or injury is stable and you feel well, you do not need clearance for:

  • High blood pressure or high cholesterol
  • Diabetes
  • Blood disorders such as anaemia (providing no oxygen is required).
  • Epilepsy (if you haven’t had a seizure in the within 24 hours of your flight departure time).
  • Arthritis
  • Insect bites
  • Minor injuries such as: toe and finger injuries; twisted ankles; pulled muscles; small cuts
  • Sunburn

You also do not need clearance for one of the following conditions, as long as it occurred more than three months ago, is stable, you do not require oxygen and you currently feel well:

  • A heart attack or angioplasty
  • Deep Vein Thrombosis (DVT) or Pulmonary Embolism (PE)
  • Stroke (CVA) or head injury
  • Surgery on the heart, chest or abdomen
  • Joint replacement or amputation

 

If you are not sure whether you need clearance or not, or you need more information about getting clearance, please give our Special Assistance team a call on 0844 412 4455