Here if you need us

Assistance at the airport

If you or anyone you’re travelling with needs help getting around at a European airport, just let us know in advance.

It’s actually the airport that provides your assistance rather than us, due to EU regulations. However, we’re happy to arrange it for you to make things easier.

Airport staff can be arranged to help the elderly and passengers with a disability or reduced mobility. They can assist from the moment you arrive to the moment you leave the airport:

Departure

You’ll receive assistance from the point you arrive at the airport to your seat on the plane. Just use the appropriate help point in the car park, on the rail platform or at the coach station to let them know you need assistance.

Arrival

You’ll receive assistance from your seat on the plane to the point you depart the airport.

Transfers

You can get assistance from the seat of one plane to the seat of the next. For more detailed information, have a look at your airport's website.

Book a wheelchair

Contact our Special Assistance team

For more guidance on receiving assistance at the airport for your specific trip, give us a call.

If you’re travelling from the Caribbean, call our Special Assistance team

  • Tel 1 800 744 7477

Opening hours

24 hours/day.

Or, if you’re overseas, contact your local Virgin Atlantic Reservations Office

  • Tel +44 (0) 844 209 7777

Opening hours

Monday to Friday.  9am - 7pm (UK local time).

Minicom number:  +44 (0) 844 209 0747