If you have any health or mobility worries about your flight, you’ll find the information you need for a smooth journey right here.
All you need to know from checking in to packing spare batteries.
We welcome assistance dogs. Find out the process for bringing yours.
Whether you’re concerned about an ailment, allergy or flying when pregnant, we can advise.
From plasters to defibrillators – our aircraft are well stocked.
We can offer neck loops, sign-language-trained cabin crew, and subtitled movies.
We’re on hand to help if an adult with learning difficulties needs to fly unaccompanied.
Read our guidelines to make sure your medicine is allowed onboard.
We can help to make your flight more comfortable – just ask in advance.
Just let us know if you’d like to pre-board.
Medical equipment can be brought onboard – with a few restrictions.
You can get help from the moment you arrive to the moment you leave.
Some passengers may require an attendant to provide mobility, personal and medical support.
How to contact our Special Assistance team
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