Virgin Atlantic is committed to website accessibility and this website has been constructed to meet the spirit of the Level Two recommendations made by the W3C Web Content Accessibility Guidelines, and some of the checkpoints from Level Three. To ensure that we meet this level of accessibility we have worked closely with AbilityNet, a charitable organisation specialising in website accessibility.
W3C Web Content Accessibility
Special assistance onboard and at the airport
We take the needs of all of our passengers very seriously across the airline, and if you need any special assistance with your journey, then please contact our Special Assistance Department.
For more information on the special assistance services we offer both at the airport and onboard our planes take a look at the Passenger Mobility section of the site.
Website accessibility features
This website incorporates ACCESSKEY functionality. These keys can be used to access the site quickly and simply. To use the keys, hold down Alt, then press the corresponding number, release and then press return. The ACCESSKEY functionality used on this site is:
0 - Access key details
1 - Homepage
2 - Special offers
3 - Site map
4 - Not in use (Search is available on every page)
5 - Frequently Asked Questions
6 - Help
7 - Complaints procedure
8 - Terms and conditions
9 - Feedback form
If you wish to jump straight to the content area of the page, then hold down Alt, press the S key, release and then press return.