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Website accessibility

Virgin Atlantic is committed to website accessibility and this website has been constructed to meet the spirit of the Level Two recommendations made by the W3C Web Content Accessibility Guidelines, and some of the checkpoints from Level Three.


Supported browsers

We endeavour to make our website as widely available as possible, however, there might be some instances where it isn't fully functional.

We have listed those browsers and devices on which our website is optimised.

Desktop browsers

  • Internet Explorer (Versions 11, 10, 9, 8)
  • Google Chrome (All versions)
  • Firefox (All versions)
  • Safari (Version 7 and above)

Mobile browsers

  • iOS 6
  • iOS 7
  • Android 4 (All versions)
  • BB10
  • Windows 8


Listening to our website

Most operating systems include software that will read text aloud.  Screen reading software will work with most pages on the Virgin Atlantic website.


Page loading times

We continuously monitor the performance of our website, and make every effort to make the website as fast as possible to load.  However there may be occasions when you notice some changes in speed which are out of our control.

Factors which may affect the speed of the website are the performance of your Internet Service Provider, the amount of traffic on the web at one time and your connection speed.


Screen resolution

Our website is designed to fit most screen resolutions and mobile devices.

We recommend a resolution of 1280 x 1024 or higher for desktop users.


Special assistance onboard and at the airport:

We take the needs of all of our passengers very seriously across the airline, and if you need any special assistance with your journey, then please contact our Special Assistance team.

For more information on the special assistance services we offer, both at the airport and onboard our aircraft, visit the Passenger Mobility section of our website.