Travelling with an attendant
Depending on your level of mobility or independence, you may need to travel with an attendant to ensure you have a smooth flight.
Occasionally we ask passengers, with severe medical conditions, to travel with a medically qualified escort.
Guidelines for medical escorts
Attendants that need to administer medication must be suitably qualified and will need to:
- Carry all necessary medication and equipment required during the flight.
- Carry appropriate identification and documentation and a medical kit to justify the purpose of their travel and to satisfy any security measures.
- Adequately secure and lock medical kit bags.
- Ensure medical equipment required during the flight is battery operated and cleared for use onboard prior to travel. Please see our information on carrying medical equipment onboard.
- Assist in the evacuation of their patient during an emergency situation.
If you would have severe difficulties in emergency situations we may ask you to travel with a safety assistant.
If you would need assistance with eating, medication or in the toilet during your flight, you should consider travelling with a companion who can help you. Our cabin crew are not permitted to provide this kind of assistance.
Our stretcher policy
No Virgin Atlantic aircraft carries a stretcher. Additionally, though our Upper Class seats convert to a fully flat bed, they can’t stay in flat-bed mode during take off and landing – so they can’t be used as stretchers.