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What's new

We’re proud to show you our new-look website – but this is just the start.

Welcome to the new us! We thought it’s about time we spruced things up a little round here – and as of today, you can gaze upon the first fruits of our redesign.

So, what’s new?


Virgin Atlantic is delighted to announce that it has launched a new mobile website.

Customers using their smart phones to access www.virgin-atlantic.com will automatically be directed to the new site where key features include a new Flight Status feature allowing customers to search arrivals or departures by route or flight number on the go, a clean and easy to navigate new home page which gives customers everything they need in one place, and lots of inspiring content about destinations and other essential information such as airports and baggage.


Mobile boarding passes arrive in the US and are now also available to multiple customers’ travelling together.

Since the launch of Mobile Boarding Passes for passengers travelling from Manchester back in September 2012, we’ve gone on to enable passengers travelling from Dubai, Tokyo, Johannesburg, and all flights from the UK (except Hong Kong/Sydney).

We are now pleased to announce the launch today of mobile boarding passes for all passengers travelling from JFK and then the rest of the US*  on the 25th November. Passengers can download their boarding pass to their mobile, to pass through all the touch points at the airport and in addition we’ve enabled the following enhancements:

Identify Virgin Atlantic Gold card holders and Delta Sky Miles Diamond, Platinum or Gold Medallion members by a Gold banner and Priority wording above the barcode to assist these elite passengers journey through the priority channels at the Airports where possible.

Identified the cabin of travel by the colour of the Mobile Boarding Pass

Ability for passengers travelling in groups or with family to download a mobile boarding pass.

*Except Los Angeles. Miami from the 2nd December


Passbook Support:

We're the first UK based airline, to make boarding cards available through Apple's* Passbook, streamlining the straight-to-seat experience via your iPhone or iPod touch.

Check-in online and have the option to send your boarding pass directly to your device, giving you a smoother airport experience, allowing you to by-pass the check-in kiosks and head straight to security, or via the bag drop if you're carrying luggage.

Your Virgin Atlantic Passbook boarding pass will be scanned as normal, giving you an enhanced paperless experience.  Next stop, duty free!

All flights** departing the UK, which offer our traditional mobile boarding pass, will also offer the new Passbook service.

*Compatible on iPhones and iPod Touches, which have been upgraded to iOS 6.
** Excludes VS200 Heathrow to Hong Kong and Sydney.


Flight Search:

Our new flight search brings a fresh approach to booking your flight. Returned results now feature the next cabin up, this allows users to easily see what flights are available. The addition of a shopping basket allows the user to keep track of the flights they have selected, changes can easily be made.

Using the new date selector at the top of the results you can see the lowest fare available +/- 3 days.

The experience throughout the Flight Search from homepage to results caters for those who know exactly what they want and those who are more open to suggestion, facilitating an efficient, but inspiring journey.


We're here to help:

Our new customer service pages make it really easy to find the answer to any queries you might have. Split into clear topics you’ll find useful information on latest news, lost or damaged luggage, reservations, refunds, Flying Club and lots more.

Of course, if you need to speak to someone, it’s easy to get in touch.


New homepage:

The first page you see, shows you what we're all about.  We love the destinations we fly to, so we've made them the star of the show with large, luscious images that capture their essence.

We’ve also made it easier for you to find the flights you want with a simple, clear search box. And we hope you’ll find it much easier to find whatever you’re looking for with the new navigation at the top of the page.


Clear, helpful travel information:

The other big change is our overhauled travel information section, which lets you find out all you need to know about your trip with a minimum of fuss. You’ll find each of the following sections have been treated to a fresh new design:

We hope you’ll now find it easier to find the information you’re looking for. But in case you don’t…

Let us know what you think!

We’ll be paying close attention to your feedback as we replace older parts of the site with new features and improvements in the months to come.

If you have any thoughts on our new look, we’d love to hear them. Please use the rate this page button on the bottom right of any of our new pages to submit your feedback. Alternatively why not pop over to our Facebook page and join in the discussion there?