How to rebook your flights
If your flight has been cancelled please do not go to the airport. Contact your travel agent or travel provider to rebook on the next available flight.
If you booked through a travel agent, travel organiser or tour operator please contact them to rebook on the next available flight.
For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on:
+ 44 (0) 844 209 8711 in the UK, or 1-800-862-8621 in the USA.
Virgin Holidays customers in the UK should contact them directly during normal office hours on 0844 573 0088
It is our intention to carry passengers from cancelled flights to their destination, at the earliest opportunity. Space however may be limited and therefore the following alternative options are also available to passengers:
Refund of unused flights, if travel has not commenced.
All refunds will be credited to the original form of payment. Passengers requiring a refund should go back to the point of sale.
Re-book to a later date.
Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class.
Re-book on a Virgin Atlantic flight to/from another destination.
Subject to availability in the same ticket class, any additional fare or seasonal supplements will be collected.
- Passengers on through tickets involving other carriers must notify us before travel commences. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier including the payment of any additional costs and amendment fees.
- Passengers on package holidays must refer to their tour operators who may not operate the same policy. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday.