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Flight disruptions

New York - Flight Disruptions due to severe weather

Due to the severe weather conditions some of our flights to and from New York on Wednesday 5 February 2014 have been cancelled.

Please check Flight Status for the latest information on all our flight schedules before you travel to the airport. In addition UK mobile phone users can update your mobile phone details in My Booking in order for us to send text messages in the event of other significant disruptions

If your flight has been cancelled please do not travel to the airport

Rebooking options

How to rebook your flights

If your flight has been cancelled please do not go to the airport. Contact your travel agent or travel provider to rebook on the next available flight.

Contact information

If you booked through a travel agent, travel organiser or tour operator please contact them to rebook on the next available flight.

For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on:

+ 44 (0) 844 209 8711 in the UK, or 1-800-862-8621 in the USA.

Virgin Holidays customers in the UK should contact them directly during normal office hours on 0844 573 0088

It is our intention to carry passengers from cancelled flights to their destination, at the earliest opportunity. Space however may be limited and therefore the following alternative options are also available to passengers:

Refund of unused flights, if travel has not commenced.

All refunds will be credited to the original form of payment. Passengers requiring a refund should go back to the point of sale.

or

Re-book to a later date.

Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class.

or

Re-book on a Virgin Atlantic flight to/from another destination.

Subject to availability in the same ticket class, any additional fare or seasonal supplements will be collected.

  • Passengers on through tickets involving other carriers must notify us before travel commences. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier including the payment of any additional costs and amendment fees. 
  • Passengers on package holidays must refer to their tour operators who may not operate the same policy. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday.

Contact Numbers for rebooking

If you booked through a travel agent, travel organiser or tour operator please contact them to rebook on the next available flight.

For direct bookings only call our flight disruption line on
+ 44 (0) 844 209 8711 in the UK
or
1-800-862-8621 in the USA.

Virgin Holidays customers in the UK should contact them directly during normal office hours on 0844 573 0088

As you would expect our telephone lines are busy and we have long call waiting times for which we apologise. If you don’t need to call us straight away please wait until call holding times reduce. If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead.

View telephone details of our other worldwide contact centres.

Other information

Do you need a letter for your insurance company confirming your flight was cancelled?

If you require a letter please email requestaletter@fly.virgin.com, with the following details:

  • Your booking reference number (It will be a 6 character with a mixture of numbers and letters e.g. BJVC1X)
  • Your original date of departure along with your actual date of departure
  • Your original flight number along and your actual flight number
  • Your current postal address

We will then send the letter to your postal address as soon as we can

Ticket refunds

If your flight was cancelled and you wish to claim a refund of the unused part or parts, please view our refunds process here.

If you purchased your ticket from a travel agent, you should apply to that agent for your refund.

Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways.

Virgin Atlantic Airways,
UK Refunds,
PO Box 340,
LU6 9LF

Fax: 01293 444456
Email: refunds.hq@fly.virgin.com
Opening hours: 09.00 - 12.00, Monday to Thursday.

Please note - send us all relevant supporting documentation to avoid any delay.