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Limitations on VAA's liability

The small print

The small print

11. Limitations on VAA's liability

11.1 Where a Reward is provided by anyone other than VAA, VAA shall not be liable for any loss, delay, damage or injury which occurs in connection with the use or redemption of any Reward provided under the Programme. Any responsibility for any such loss, delay, damage or injury shall be solely that of the Reward provider providing the reward.

11.2 VAA does not seek to exclude or limit its liability for death or personal injury caused by its negligence nor liability for fraud or fraudulent misrepresentation or any other matter for which liability cannot be lawfully excluded or limited.

11.3 VAA’s sole liability in relation to the Programme, whether for negligence, breach of contract or any other matter, shall be limited to re-crediting to your account Miles equal to those exchanged for the Reward in connection with which such matter arose.

11.4 Subject to paragraph 11.2 and without prejudice to paragraph 11.3 above VAA hereby expressly excludes any liability for: (a) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind; or (b) any loss of profit or loss of savings or loss or corruption of data (in each case whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with your participation in the Programme.

11.5 While every effort has been made to ensure that all information on the website, in your pocket guide and in other Flying Club publications is correct at the time of going to press, we are not responsible for any typographic errors or their consequences. If the number of Miles needed to redeem a reward is actually higher than the number stated on our website, pocket guide or other Flying Club publications, we will normally, at our discretion, either contact you for instructions before issuing a reward, or reject your order and notify you that we are rejecting it..