5.1 All members are able to view their account information online. Japanese Flying Club Red members can select to receive a paper statement in addition to viewing their account online. All other Red members will only have the option of viewing their account details online. Clause 14 will also apply.
5.2 If you have earned Miles that do not appear on your statement, you should post/fax or email any relevant documentation to your local VAA office.
5.3 Any account discrepancies must be notified to VAA within six months of the date on which relevant Miles are claimed to have been earned, or such Miles will be forfeited. The time limits to register Miles for other goods or services may vary for other Participating Companies Please refer to the relevant Partner page for further information.
5.4 No final statement is issued warning of account or Miles expiry. Accounts (and Miles) expire three years after the last earning or redemption activity. Members can track account status by registering online.